Metro by T-Mobile

Most Recent Comments

• January 2025 by Debbie Bittick
  Very disappointed 😞 I went in to upgrade my phone because it was over due for an upgrade. I have a 5G phone & they said I couldn't. Only if if I canceled my current phone plan of 4 lines. So I refused to cancel & I had to go back to a 4G phone. On top of that, my phone plan went up an extra 6$. Soooo PISSED!!!
• July 2024 by Tiamia Yearby
  I called at 10:44 Tuesday 07/09/2024 JUST IN CASE SHE GAVE ME A FAKE NAME . Shonda or atleast that’s what she told me is RUDE ! I do not recommend CALLING and asking for pricing. I simply called and ask how much would it be for a iPhone 11 without insurance if the phone is free what would I be looking at out the door price. She responded and said $140 (the phone is free and I was switching) I asked why was it so high she said $30 taxes $70 plan and other stuff like activation. I told her I didn’t want the $70 and why do I have to get it if it says on the website I can do $55 or $60 plan she said “you also can do $40” so I’m like perfect so I said what will I be looking at then she said you can bring $140 and I can work with you if not I don’t know what else to tell you. I said how is is still $140 if the plan just went down $30. She got mad and said “I just don’t know what to tell you I really don’t suppose to give you pricing over the phone, I was doing YOU a favor” so at that point I’m like ummmm ? I’m thinking in my head, I haven’t even went to the store yet so how you doing be a favor ? Needless to say I WILL NOT BE GOING TO THIS LOCATION AND I MIGHT AS WELL GO TO W TENNESSEE ST OR NORTH MONROE LOCATION TO DO BUSINESS. Better yet I can take that $30 that I would be saving on the plan and take it to boost and pay $30 for the iPhone 11 instead of getting it free with metro pcs. That’s how bad I hate this location. I’ll pay where my services is appreciated. I use to work for metro pcs so I know they have voice audio on their store camera. This customer service issue need to be looked into
• May 2024 by Aretha
  The store on the south side. Her name is Tiffany the store manager is very, very good at what she does. Also nice and patience. She went above to help me solve my problem. Not only me, I saw her in action with other people that came in the store.
• April 2024 by Rodie Crouch
  Ms.Tiffany is a very nice young lady. Thank you for great customer service ?
• December 2023 by Domoniq Hall
  Best experience ever!! I called before going in to make sure I wasn't wasting my time, and from the moment Oliver answered the phone I knew he knew what he was talking about... I went in expecting to pay an arm and a leg for internet service for my new place AND a new phone+service for myself and everything all together was HALF the price of any other place I've inquired about. I'm so glad I went to this location Oliver was so helpful and professional and knew exactly what he was doing, he set up my phone and home internet for me in a breeze. I'm happy to be a new MetroPCS member because of this experience. :)
• July 2023 by Tyren Reid
  Friendly fast staff
• March 2023 by James Ford
  I wanted come and leave a review for Noah. He has absolutely out done his job duties. Noah has not only daveme when I'm in dier straights but restored my faith back in metro. After visiting multiple metros and only receiving the worst experience from multiple angry and rude representatives it is refreshing to have someone who knows what they are doing and how to treat someone. I stand behind Noah and hope to be able to speak to his manager about m experience. 5 stars.
• August 2022 by William Ross
  Great service 89% of the tim
• May 2022 by Mike J.
  Great and amazing staff. Manger is great. They always seem like they love to be there.
• April 2021 by Sophia Gilleo
  Horrible customer service and manager was not interested in helping fix an error her employee made from lack of training. She’s more concerned with her client that she left at her salon. Metro has terrible customer service but this store lowers that bar even further.
• October 2019 by dee lynum
  worst customer service ever...
• June 2019 by Jay Hendrixx
  They are horrible with customer service they never fix issues they never return anything they sell to you even if it’s broken or malfunctioning. They are all about money they’re managers and district managers never help they lie to get you banned from the store once they scam you out of your money . THEY NEED TO BE SHUT DOWN
• January 2019 by Jay Hendrix
  They are horrible with customer service they never fix issues they never return anything they sell to you even if it's broken or malfunctioning. They are all about money they're managers and district managers never help they lie to get you banned from the store once they scam you out of your money . THEY NEED TO BE SHUT DOWN
• September 2018 by Craig Ricketts
  They were nice and professional and got the job done
• September 2018 by Sheri Boykin
  Always out to lunch. Door locked sign on the door. Somerimes at 4pm. Boo to this store.