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November 2023 by Tania Pendarakis
I was gone for two nights, my first trip in several years, and returned home to find that my washing machine was leaking. It took 48 hours to get an appliance repair person to my home, all the while the washer continued to leak. (The plumbers responded immediately but determined that the leak was from water stored inside the machine.) The machine was eventually fixed and I credit Paul Davis Restoration with saving my bamboo floors. Their response to my call was swift and professional. I spoke with the owner, then an assessor, then the equipment set-up crew and three days later the gentleman who removed the equipment. Everything was transparent, equipment was state of the art, everyone was efficient and extremely professional. No visible damage, no wood rot, no mold or mildew, no nightmares. Thank you!
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November 2023 by Carolyn
They immediately responded when a tree fell on our roof and into our bedroom. They put plywood and a tarp over the hole and cleaned up all the mess in the bedroom, brought in huge fans and dehumidifiers, and put plastic over the hole in the ceiling. Afterwards, Michael was our work supervisor. All the repair work was done beautifully.
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September 2023 by Rick Grimes
Michael Briggs was absolutely wonderful. I’m in the middle of an insurance claim after a fallen tree incident. He was brought in after some other vendors failed to show up. His communication with me was superb. The quick response and resolution was greatly appreciated. I will continue to use his services throughout the remainder of the project.
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March 2023 by Mark Canning
The company was very easy to work with during a stressful time. I gave them a rating of 9 out of 10 because they told us our home was ready to be moved back into even though they had failed to have their cleaning crew come in and do a deep clean of the home before all the furniture had been moved back into place. The cleaning crew was sent in the next day and did a very good job of cleaning considering the circumstances.
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October 2022 by EZ RC
Great company.. solid job. The workers arrived in rotation to complete the work and Alan was very professional , knowledgable and curtious.
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August 2022 by Alan S
I don't think they're a good company if you're doing a renovation voluntarily. As the name implies, they specialize in Restoration, so I get the impression that they prioritize calls for damage restoration. In my case, I did have long term, slow water damage that wasn't affecting much, in a bathroom that I had long been planning to remodel anyway. They were in fact the lowest bid. I put in an insurance claim, which went through, but I did ask them to remodel the entire bathroom while they were at it. Other bids quoted in the range of 2-4 weeks to complete, Paul Davis initially claimed the same. But, it took around *48* weeks in the end. As others reported, workers rarely showed up unless I called in asking for an update. Fortunately when they did show, they got a lot done and did a quality job, except for the paint that seems to chip off easily (they have a sole supplier contract with Sherman Williams, this may be the constant across reviews), but the tiling, fixture installation, everything else is beautiful. They were bad about leading me through the process, didn't inform me of the next step unless I asked, I wasn't sure when I should pick out tile or a sink or what order the steps should go. Project planning and managing expectations seemed to be their weak suits. They did get called off to emergencies frequently, and as others with 5 star reviews have pointed out, when they had real damage, Paul Davis was their hero. I think as a more generic remodel, I was lowest priority for them, which is understandable, but I wish that were clearer up front. I was able to amend the contract to add a few small extra items to my job, but that should've extended a 4 week job to 6, nowhere near what would get to 48. If you had a disaster and insurance insisted you take Paul Davis, you are probably in good hands, but be aggressive about calling your project manager, requesting updates and suggestions on next steps, and scheduling the next work day.
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April 2022 by Laura Murphy
Our insurance company took the Paul Davis bid since it was the lowest. I tried to go with another company, but the price was too good for the insurance company. It took MONTHS to get our repair completed. They would come in and do some stuff, then disappear for 15 days. This was how it went for 12 months!! The repairs were not to our satisfaction, we will need to hire someone to repaint the bedroom and bathroom, and get the ceilings painted since he claims they were but you can see the repair is a different color. Plus, the main guy wouldn't address me when I e-mailed him; he replied like the e-mail was from my husband. I will NEVER let them in our home again!! I highly recommend you RUN away from this company. They left us in disarray for so long and we had to tell friends and family they couldn't stay at our house when they wanted to visit. Awful service, rude workers, insurance grab. UPDATE:Since they used flat white paint on the ceiling corners to clean up their paint job on the walls and did not paint the ceiling, we have MOLD growing in all the peaks. Flat paint absorbs moisture. Started happening 6 months after they "finished". Owner wouldn't even go in the bathroom to see what we were talking about the last time he was here.
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October 2021 by Rena Carney
It was a nightmare. Scheduled to close over Christmas, ???? leaks were found in the bathroom walls. Closing canceled. “Call your insurance company, ma’am!”Miles Masters, contractor, with Paul Davis restoration, came in (immediately) and saved the day. The company is 100% professional and is Customer first. Miles is a great communicator, highly skilled, and patient. I am an older woman. At all times he was logical, prepared, worked big picture AND completed every tiny punchlist item. I’m still flabbergasted that this rebuild went off so beautifully. The bathroom is fantastic. Thank you Paul Davis restoration. I hope I never have to see you again but if I do hallelujah!
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October 2021 by Danny Blanco
Professional, kind and courteous from beginning to end—I’m very pleased with the quality of work performed by Paul Davis Restoration!Mike Scott was incredibly informative and very responsive to any questions/concerns I had throughout the replacement of the vinyl siding to our home.I highly recommend Paul Davis Restoration to anyone looking for a contractor to help with any repairs to your residential or commercial property!
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October 2020 by Grace “Mystique”
Paul Davis was great to work with. They were able to streamline the process of rebuilding. They got my house up and in working order with no headache. My contact, Mike Scott, was responsive and professional. He coordinated with me while I was out of state and managed to turn the burnt husk off my house into a masterpiece. They are awesome and I’d totally work with them again.
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October 2020 by weiby Rt (Weiby)
Recently we were ground zero of a tornado. After contacting 911 and our insurance, Paul Davis had rep, Alan Tucker, on scene the same evening to assess our needs and put a plan in place. By the next morning Mr. Tucker had multiple assets on our property working to secure our home. Mr. Tucker helped us arrange for tree removal from the house and tarps on the roof, in addition he sceduled an expert to check for moisture or mildew, all within less than 24 hours. The rep continued to check on us to ensure we progressing in our recovery for at least 3 weeks following the event. We had nothing but the utmost praise for Paul Davis Restoration and specifically, Mr. Alan Tucker.
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July 2020 by Laura M.
AWFUL! Took forever, job done poorly, charged for things that weren't done, and everyone was rude. Do not waste your time!!
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December 2019 by Nicole K.
We had a house fire and many of our belongings were smoke and water damaged. We sent thousands of dollars of smoke-damaged books and a handful of clothes to Paul Davis Restoration. The clothes came out fine; I have no complaints there. But the books...the books. We got our books back and they were still covered in soot in many cases. They didn't even take the time to individually wipe down the books. Now, when I pick up one of the volumes, my hands get covered in the soot that we paid these people to remove. Absolutely shoddy work. Save your money and buy an ozone machine on Amazon and a bunch of paper towels. You'll have a better outcome.
