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February 2024 by Bruce Riggins
Took our 2006 Chrysler minivan in to have a broken dipstick removed from the dipstick tube. The technician worked on it for an hour, finally got it fixed, AND changed the oil - all for less than $60! The shop isn't much to look at but I couldn't have been happier with the service.
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February 2024 by Ashley Wilson
Jabari and Delk were super helpful and friendly from the moment I called with my inquiry. They were ready to service me as soon as I arrived. They informed me of what they were doing every step of the way. For them to be as fast as they were the service was efficient and top tier!
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January 2024 by Terri Kirkland
Great service and very friendly staff. They did everything I needed. New battery, oil changed, and tires rotated. Thank you Pep Boys!
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January 2024 by Ashley Davis
Wonderful staff and speedy service.
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December 2023 by Scott S.
Brake work was garbage. Put a new caliper on that I'm not sure ever worked. Hard push up selling. Alignment way off. Destroyed a new tire. Tire mounting was junk. Three rim leaks. One so bad the tire went almost completely flat every week despite all rims being in good condition. Also, the valve stems they used were mushy and awful cheap junk. None of the expensive tire pressure sensors work after they replaced the tires. Maybe they just threw them away. I would estimate that I lost over $2k from having them do the work. The irony is that I had just gone there to get a tire patched in the beginning. I don't usually get worked over by con men but these guys have mastered the art of the con to a point where they could rip off anyone. They're extremely good at up selling and extremely poor mechanics. This is the store on Apalachee, BTW. Not sure about the Monroe location.
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November 2023 by Jillian Cumbo
I appreciate how they listened to my concerns and didn’t try to cut me off for asking too many questions or rush me. Honest estimate - didn’t try to add on all these extras just because. Special thanks to Jabari for excellent customer service.
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November 2023 by Rebecca Armstrong
Made an appointment for oil change. Showed up about 15m early because I figured they'd be busy. Was quoted 3-4 HOURS and told appointment times online are irrelevant. They only guarantee the vehicle will be done at some point that day. Nowhere is this stated online. I was prepared to wait, even up to an hour, but had I known in advance what I was told when I arrived, I would've selected a different place to get an oil change. I rearranged meetings/ drove out of my way when I didn't have to. We all have jobs and lives. Time is valuable. Please be respectful to customers and be sure to communicate adequatly online if appointment times don't actually matter.
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November 2023 by Shawn Boston
Jabari and his crew are excellent- wouldn’t go anywhere else for tires or any other services they offer for my cars. Excellent customer service! they are a hidden gem.
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September 2023 by Perry Cattau
Good phone quote, able to get reliable information. Courteous staff who appeared to be servicing alot of customers well. In waiting area heard them tell more than one customer it would save them money if the requested service wasn't performed because it appeared to not be needed. Now that appeared to be an honest effort to honestly serve the customer. We had good results from the strut, shock and tie rod job they did our old but cherished vehicle.
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September 2023 by Melanie Confusione
We were in Tallahassee for late move in and noticed my daughter's car was WAY over due for an oil change. KB got us in and out in under an hour, went above and beyond and was even blowing off the parking lot when we returned. Amazing customer service and a well run shop!
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September 2023 by Ashley Hunter
Easy check in and check out. Staff was friendly and polite. Waiting area a little dingy...but nothing I don't typically expect from a vehicle service waiting room.The only thing that really bothered me was that I was not informed in advance by staff that certain services included (listed) in the service package I chose are ONLY available if I verbally request those details. Rather disappointing, as I assumed if something was listed in a package, it was automatically included. This could be company policy, rather than this particular branch's issue, though.
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September 2023 by John-Mercer Seabaugh
All of their workers were very polite and helpful. Had my car dropped off, fixed, and picked up all in the same day. Would highly recommend them to anyone who needs auto maintenance.
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July 2023 by Monique Roberson
Jabari was absolutely amazing…customer service was great. I brought my car to the guys and they made sure the job was done. I highly recommend pep boys they are amazing.
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July 2023 by Tijah Miner
My Grandma has lived in the area over 30 years and told me not to go here due to their bad reputation. However, I needed affordable tires to make my way back home to Arkansas, so I gave them a shot. Jabari provided exceptional customer service and told me they're under under new management. My experience was amazing. I purchased 2 tires at a price within my budget. Both Jabari and the service tech were extremely kind. I had no issues at all. The service tech and Jabari listened to me and took care of me. When I'm back in the area this will definitely be my go to place to service my vehicle.
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July 2023 by Jabba Battle
Jabari is the manager at this location, he’s very nice, useful & understanding. My wait time to get service done wasn’t bad at all. Great staff and management team! Highly recommend