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January 2024 by Sarah Hundley
Best car rental experience, maybe ever. Great rental car (in good condition, got great mileage and comfy!), good price, but the best customer service agent in a rental car business in my experience, hands down. Ashley was personable, friendly and took really good care of us. Just so helpful and kind. I will be using this company for my rental car needs!!
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January 2024 by Andy Chang
Renters beware. This business doesn't believe in honoring its promises. On Dec. 30, I returned a vehicle five days earlier. Karar, the employee there, told me in person and on the phone that a refund for the five days I didn't use would be issued. After more than a week, Ahmed, another employee, alleged that the promise was never made. In the receipt I was sent, the company unilaterally changed the refunded amount into their so-called "nonrefundable revenue." Based on a lot of reviews on the Web, Priceless is apparently known for engaging in bait-and-switch tactics.
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December 2023 by Daviona Macartney
Horrible company to rent from, front desk staff was very unprofessional. When I returned the vehicle the young man was a lot nicer than when checking in. The vehicles smell like smoke and interior not clean at all. Please work on the cleaning of the vehicle and also being more professional.
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December 2023 by Cool MusiQ
Man Priceless may be the most elite and reliable rental car company in Tallahassee. Love the team! Ashley had not only tremendous customer service but also demonstrated patience and punctuality with getting the job done. She was literally the reason that I could attend my best friend’s wedding.6 stars. All love.
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December 2023 by TheHatorihanzoe
Folks who work there are nice and polite. However, they are so busy, they tried their best to answer calls and confirms your registration. I booked my car months in advance and was told they couldn't find me a larger car the day of pickup.I don't understand why it takes so long to pickup a car. I waited for nearly 2hrs and there was only 4 people ahead of me. The car was supposed to be picked up by 9am but ultimately left with the rental by 2pm.I suggested they improve in the inventory management and the processing time to avoid these issues.These wait times are not acceptable especially if the cancellation policy is so stringent.
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December 2023 by noragene green
This place is Top Notch! The people who work there are super personable and friendly and oh so helpful. I was in a bind and they eased my mind helping to get me a rental at a wonderful price! I would highly recommend them. Forget about all the others and come to Priceless Car Rental!! You will not be disappointed
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December 2023 by Pauline Nash
Truly one of the worst rental places available in the area. The first time we rented from here it was a disaster and it took us over an hour to get our rental because a printed insurance card was not sufficient. The rental car service called the auto insurance company to verify what was already presented to them in person and it took absolutely forever to get our vehicle. The inside of the rental area smells of a kennel because the owner's dogs are inside, the dogs are cute but very ungroomed and dirty. We decided to give this location one last shot due to the affordable pricing. This second time we were denied our paid rental because the driver's license had a different Florida city listed other than Tallahassee which we have never experienced before. Do not give this company your money, it is a waste of time and a nightmare. If you are not flying into the area with a return ticket or if you do not have Tallahassee listed as your address on your license then you will be denied a car. We did not receive our deposit back and they did nothing to resolve the issue. 10/10 do not recommend!
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December 2023 by Michael Jordan
Definitely would never book here EVER. The whole process was unprofessional. I ended up not taking the damaged car and taking an Uber to where I was staying. I requested a refund and was denied. I understand their cancellation process but there need to be exceptions when the customer has experienced their worse car rental experience in their life. I will not recommend any business your way and advise everyone to book elsewhere.
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November 2023 by Sharon Jones
My experience at Priceless Car Rental in Tallahassee has been great! The customer service and the prices for their rentals are beyond compare. And yes, I will definitely refer friends and family
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November 2023 by James Dingus
We paid for a full size truck and got a midsize with a small bed, so we had to make 2 more trips than planned to do what we need to do. Other than that it was great. People were friendly and quick as can be in a busy place as theirs. The truck was very clean and maintained.
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November 2023 by John Reagan
If i could give them 0 stars i would. First, I had already bought insurance online and they said that didnt count. So they wanted me to pay extra for insurance. $39 dollars a day.Then i gave them my debit card from wells fargo. They wouldn't take it. So then I gave them my credit card. They said because it was a paypal credit card they wouldn't take it. Paypal has credit cards. This place is shady. Run out of a buy here pay here dealership. All around horrible experience.
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October 2023 by Faithin God
I find myself in the regrettable position of having to express the dire nature of my recent encounter with the car rental company's in-person customer services. To put it bluntly, their customer service ranks among the most abysmal experiences I have ever endured. The rental company woefully failed to deliver on their commitment outlined in the reservation confirmation. This was merely the inception of a woeful saga. The front desk personnel exhibited a level of unprofessionalism and incompetence that was nothing short of staggering. The process dragged on interminably due to a superfluous barrage of checks and paperwork that rivaled the pace of a lethargic sloth in Zootopia. I assure you, this assertion is devoid of exaggeration; it was a shared sentiment among myself and the exasperated queue of fellow patrons. However, the pinnacle of this woeful experience lay in their brazen refusal to refund my deposit and prepaid funds, even after they conceded to the cancellation of my reservation following an agonizing two-hour wait. In hindsight, the entire sequence of events appears premeditated, designed to perpetrate a duplicitous scheme aimed at confiscating deposits post-cancellation. This egregious conduct prompted me to enlist the services of my legal counsel and necessitated the intervention of my credit card company. Such a disreputable and unethical modus operandi is nothing short of reprehensible. In no uncertain terms, I implore you to exercise prudence and refrain from engaging in any future transactions with this rental company. The manner in which they operate is wholly unacceptable, and one should be vigilant against falling victim to their deceitful machinations.
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October 2023 by Kirk Bedwell
The vehicle is brand new and very clean. The check-in and check out processes or simple and very efficient. Driver to and from the airport was also very nice. Highly recommend them.
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October 2023 by Jason butera
Quick, easy and above all - Excellent customer service. The price was great too, but I’ll pay for customer service over price any day. Customer service is a lost art in our self check out/Apple pay society. Thank you Priceless Car Rental.
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October 2023 by Gale Wilson-Tyre
I had a wonderful experience renting from Priceless! The car was clean and well-maintained. Luke, at the front desk was friendly and knowledgeable. I highly recommend using them!
