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January 2024 by Jasmyn H.
Terrible customer service. Does not honor 100% satisfaction guarantee that is ADVERTISED in the club to its members. The hassle they give you isn't worth the $10 difference in membership. Costco here we come.
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December 2023 by Robert Lea
Always good place to stop for fuel while traveling and to shop for groceries & supplies for the RV.For RVers or auto travelers, Sam's Club members may apply for a Sam's Club Mastercard issued by Synchrony Bank, which offers a 5% rebate on ALL fuel purchases, at Sam's Clubs or at ANY other brand or location. Also get 3% rebate on ANY restaurant or food vendor purchases, so its a great travel card.
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December 2023 by Neil Bailey
Delivery drivers: Refuse orders from sams. Sams corporate management does not act like adults and will try to screw you over if an order is undeliverable by refusing the return.
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November 2023 by Emily Hamric
I have shopped at Sam's for years (my kids joke that it is my favorite store), and this location is... mediocre. We relocated to Tallahassee a little over a year ago, and I have been less than impressed with this club from the beginning. Initially, I found the staff unfriendly and unhelpful when trying to buy a refrigerator that was in the back on an end cap and on sale. It was like moving mountains to get help with it, and it seemed like a huge inconvenience to the ladies up front. The curbside pickup is usually delayed, as well. Last night was my first positive experience with an employee. I always use Scan and Go, but we needed to go through the cashier because of a laptop purchase. She smiled the whole time and was the friendliest face I've ever seen at the club.
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November 2023 by Paul A.
Overall, I like the Sam's Club stores, and I have been to quite a few locations. The Tallahassee store is my least favorite of the ones I've been to. The equipment is not at all well-maintained. For example, a piece of the scanner was missing today when I used the self-checkout, and usually there are several self-checkout stations that are closed. Also today, about a dozen people (including myself) had to scrounge the parking lot for buggies because they weren't being collected by employees fast enough. Some of the employees are very nice, but there's generally not much professionalism, and I've repeatedly seen employees who seemed like they couldn't care less about the customers. In the past, I've had to wait in line just to get out of the store (checking receipts), although this seems to have improved somewhat.
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November 2023 by Cindy Kelley
Found some good deals today. This is what I had for lunch and it was yummy.
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November 2023 by Garbabs Garbucs
This sams club usually is hood but this past visit they've totally screwed up. I'd rather go to Dothan al 4 curbside pu orders than Tallahassee. They have 2 curbside pu areas& nothing was marked with signs etc saying pu area was on side of bldg by tires. I went 2 area I've always gone to, ckd in waited over hr , svc desk inside act like they don't care. I called Corp Also. I refuse 2 go back to Tallahassee sams club location again. Staff needs retraining.
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September 2023 by jessica meeker
Not sure what is going on with this particular Sams Club but I don't recommend trying to use their pickup option. My mom placed an order 24 hrs in advance , plenty of time to have it ready by 3pm. She then checked the order at 2:30pm and it hadnt even been filled yet. She then proceeded to call member services to see when the order would be ready and was on hold for over an hour waiting for the dept to answer. When they did answer they had zero information and weren't aware of the order then transferred her to another department that never answered. So she called back and got transferred again and then again to no answer. We then came to the store after zero communication at 6:45pm and finally received a text saying the order was ready for pickup. We pulled around to the parking spot selected A for arrived and put in the parking number. We remained there until 7:55pm with hopes someone was bringing out the order. There were 2 other people out at the pickup side that have also been waiting all day for their order and one that came yesterday and was told to come back today. It wasn't until 1 of the young ladies that had been waiting beside us went to the front and got a nice gentleman back to the area to finally bring our orders out at 8:02pm. This is unacceptable.
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September 2023 by jeromy roundtree
Sam's and Jeremiah are the best!! Only shop here!While shopping in Sam's with our infant we grabbed everything we needed but we decided to go inside rather than get gas first(my fault) as we got to the car it wouldn't start.(out of gas) we went inside in search of a funnel or gas can to just get us to the gas pumps(which we use often as well) but sadly they didn't have any. Now we are in the parking lot asking random people for either to no avail. However I spotted two young gentlemen walking towards their vehicles and both had Sam's clubs uniforms. Jeremiah stayed after his shift and was more than willing to help out! He thanked me for shopping with them and asked me to have a great day after he already insured we would by helping me get gas. Sam's this is why we shop with you and will continue not only to shop with you but also promote your stores all over. Thank you and thank you Jeremiah!!
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September 2023 by Jerrad Mills
If you’re a trucker and have a delivery here, my advice…don’t! No one EVER knows what’s going on. The 2nd shift doesn’t want to work. A 3pm appt turns into an 8pm appt. The don’t know how to read the BOL’s so they ALWAYS unload the truck wrong. Small trucking companies, like myself, lose money big time dealing with these incompetent people. Stay clear away from here.
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July 2023 by ann revell
I'm trying to see if they have a product in store and I call 6 times in 2 days, so far noone would help me to see if the product was at store, the lady who answers the phone got rude, to top it off the supervisor will not answer the phone, looks like people want to make a paycheck but not do the job.I have to a 1leave a star, but if i could that would be no star, not good service.
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July 2023 by Melisa Jelliff
1.5 Stars at best. Have always loved Sam’s but it’s gone so far down hill. The drink stations only work half the time. Using a single lane for exit is ridiculous, especially during busy times. To top it all off, more often than not, when you get to the entry door there are no buggies so you have to go hunt a buggy down in the parking lot. Sam’s used to be nice to come to, but that was lost long ago.
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June 2023 by Shavonna Baxley
This Sam’s is the worst I’ve ever been in! I have no words for the clutter and mess that were all over the store. Empty boxes just thrown in the aisles and left in the freezers. Some aisles I couldn’t even get down due to the items waiting to be stocked just sitting in the way on pallets. They didn’t carry any of the items that I usually get in Dothan or Panama . I bet 30-40% of the items i bought had to be scanned to find the price because there was none posted. I found a Dyson on the shelf in the inner box but the outer box was gone.. there was no display of the item and it’s a Dyson that has been discontinued.. I asked about maybe discounting it - was told no because they don’t reshelve the returns . Umm. I’m looking at it and 3 sharks that have been returned and Re shelved .. no we don’t do that. ?. Oh .. and the produce was not even in a cooler area just in the aisles with gnats all around it. I rate it 0/10⭐️
Just don’t go there !
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June 2023 by IAmTKeyahCherae
The lady with the locs at the customer service counter is rude. She cannot answer simple questions. She speaks to people as if they’re slow when clearly she displays some sort of delay. No patience for minimal task, and a nasty attitude towards customers. What’s the purpose of working in customer SERVICE, if you are unpleasant & uncomfortable being of SERVICE? As a customer with a long term membership and a credit card with this establishment, I must say that I will no longer be shopping here. ??
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June 2023 by Miranda Medina
I will ALWAYS love going to Sam's Club. If you need to go shopping for the essentials this is the perfect place to go. Especially if you have kids! Buying all their snacks in BULK is the most convenient way to go, and you can't beat the prices!