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December 2023 by Milt Stringer
Ever since I switched to T-Mobile I’ve had a wonderful experience because I worked with James Taylor! He’s a stellar representative. I switched from AT&T and they gave me a huge hangup on my line being ported over. It ported over successfully, but was still active on AT&T. Went down to their store and the basically told me to kick rocks, but I went back to James at T-Mobile and he selflessly stayed on the phone with AT&T’s customer service until my issue was resolved. Thank you for going above and beyond, James!
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December 2023 by Rebecca Priddle
I’ve been working with James Taylor routinely since we switched over from Verizon. My husband and i were loyal customers over there for over 20 years. We were skeptical to switch at first as we are very loyal customers, but James gave it to us straight and explained every angle to switching over to T-Mobile. Once we switched, there were no surprises on our bills, we saved over $100 a month, and our service improved. Couldn’t be happier! Thanks, James!
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November 2023 by Giuno X
Terrible experience with business salesperson JOHN EDOUARD. Got in touch with John for my business plan, and he was referred to me from this store.I was promised a very good deal for my business account and signed back up with Tmobile after having issues in the past.One month in and my bill was more than double of my proposed contract, which I have in writing.Called and texted John Edouard many times to have him look into this but, a classic bad salesman, he never responded.Had to now call Tmobile customer service on the other side of the world and waste hours to have this fixed.Thank you JOHN for not doing your job.
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October 2023 by Barbara D.
Angel, Brian and the Asst. Mgr ( sorry, didn't catch your name) provided the best customer service. They were able to put my family on a more efficient and cost effective plan and helped my daughter and me purchase and set up our new phones. They were kind, friendly and knowledgeable. I wish more businesses would provide this high level of customer service.
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October 2023 by Cody Sellers
I had a really good experience with James Taylor. He immediately greeted me and knew exactly what product was best for me. He showed exceptional knowledge of the product and services he showed me, and made sure to explain everything to me thoroughly. He made the experience effortless for me by walking me through the whole process step by step, ensuring everything was done correctly. 10/10 experience!
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October 2023 by Beshoy Tadros
Had an amazing experience, James knew exactly what he was doing and he was very knowledgeable and he helped me and my family big time
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September 2023 by Tacitus Kilgore
⭐⭐⭐⭐⭐ I had an exceptional experience at T-Mobile thanks to James Taylor! From the moment I walked into the store, his warm and friendly demeanor immediately put me at ease. James's in-depth knowledge of the products and services offered allowed him to address all my questions and concerns effortlessly.What truly stood out was James's dedication to finding the perfect solution for my needs. He listened attentively, offered personalized recommendations, and guided me through the options with patience and expertise. Not only did he help me select the right phone and plan, but he also ensured I understood all the features and benefits.James's professionalism and genuine care for his customers truly set him apart. He made the entire process enjoyable and stress-free. If you're looking for a store rep who goes above and beyond, James Taylor is the one to see at T-Mobile. I can't thank him enough for his outstanding assistance!
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August 2023 by tonja love
Paola made our transfer from Verizon to T-Mobile the least stressful experience possible. She was so attentive and answered all of our questions and continuously spoke with her manager, Angel, to ensure all benefits and promotions were given to us. Paola was very professional and focused on getting us the service and offers we asked for. She went above and beyond to offer things we didn’t ask for simply because she has the drive to make customers happy. Make sure to ask for her if you ever are in the area and want to switch. The service with T-Mobile has been immensely better and I recommend the switch to everyone. If you go, make sure you tell her manager she deserves a raise!
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August 2023 by Roderick Blue
Kareem was great in helping me set up my phone service and home internet. This young man has GREAT CUSTOMER SERVICE SKILLS., if you're in the area so by and ask for him. Jah Bless
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July 2023 by Nakia Vance
Paola was great with helping me get another phone very GOOD CUSTOMER SERVICE. Good help with getting a good deal also made sure everything was good with everything before I left. She was super Awesome. It was my first time visiting that location.If your ever in that area ask for her. Thanks a Bunch!!
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July 2023 by R Blue
Kareem was great in helping me set up my phone service and home internet. This young man has GREAT CUSTOMER SERVICE SKILLS., if you're in the area so by and ask for him. Jah Bless
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June 2023 by Jack Peacock
I can't say enough good about this nice clean store and its personnel. Initially, Amy courteously and professionally answered a few questions for me over the phone. I knew then that this was the store for me. Upon arrival, Isaiah teamed with her to assist me and what a dynamic duo! They met all of my needs with an attitude of service and kindness rarely experienced in tech sales.Much gratitude to this T-Mobile team. Don't hesitate to visit!
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June 2023 by Beth L
Friendly, knowledgeable customer service. I came in with a broken phone 30 minutes before closing on a Saturday. Cyrus and Kareem diagnosed and fixed the issue with a calm professionalism that took the stress right out of the situation. Highly recommend this location.
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June 2023 by Lucy Clay McGehee
Kareem and James were amazing and very helpful. Ask for them when you go!
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April 2023 by Al Gold
Great customer service, very pleasant and lots of patience. Great reason to stop by T Mobile off Bannerman rd. Kareem great job.
