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August 2025 by Destiny Allen
I would avoid this store. The worst in Florida. Super incompetent staff . Very discriminatory and selective in whom they help. Franchise license should be revoked. Honestly drive a few miles further if you can for amazing service. Most UPS stores in the city is pretty good. Not this one.
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August 2025 by Jimmy Donaldson
I can’t say enough good things about this location. The store is clean and the entire staff is friendly and helpful. The nice young man who was helping me, Kaleb, went out of his way to help me with my issue and was so calm and kind throughout the whole process. He made the UPS store feel like home. I will definitely be returning in the future!
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June 2025 by Alexander Sandy Halperin
The UPS store at Mahan Village provides extraordinary service and support! Holly recommended with five stars.
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June 2025 by J B
Professional Friendly service
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May 2025 by Jim Jackson
I am writing this review to express my deep frustration and disappointment following a recent visit to a UPS location, where my wife was treated with blatant disrespect by an employee named Larry. What should have been a simple and routine visit turned into an upsetting and demeaning experience due to Larry’s unprofessional and condescending behavior.
From the moment she approached the counter, Larry was dismissive, impatient, and outright rude. He interrupted her repeatedly, refused to answer basic questions, and made sarcastic remarks that were completely uncalled for. His tone was aggressive and his attitude made it clear that he had no interest in helping her or treating her with the basic courtesy every customer deserves.
No one should be made to feel belittled or unwelcome when seeking assistance—especially not by someone whose job is to provide customer service. This experience was not only frustrating but also deeply upsetting for my wife, and it has left us questioning whether UPS values its customers at all.
Luckily, a kind customer was able to assist my wife with her issue and our transaction was able to be completed. Even a simple kindness seemed to be beyond Larry's ability. The UPS Store should consider how someone like Larry represents them as the face of their customer service. We have never been treated so poorly and we utilize this store all the time.
We expect a formal apology and appropriate action taken to ensure no other customer is subjected to this kind of treatment. Until then, we will be taking our business elsewhere and encouraging others to do the same.
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May 2025 by Happy Human
I really like this location but customers beware gang-stalking does take place at this location. It’s so sad that we have to experience life like this.
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April 2025 by Ev Rodriguez
The easy convenience of returning items. The clerk showed me how to complete the return using the kiosk.
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April 2025 by michael h
I shipped an original oil painting by my late father cross-country. It was grossly mishandled during transit and arrived severely damaged. By the looks of it, someone either kicked the box or slammed it in a pull-down door on a truck. The force was enough to shear a metal bracket and shatter the 1x3 wood frame holding the canvas. It has to be stretched on a new frame. With luck the creases won’t be too noticeable.
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March 2025 by Laura Preston
Service is quick, thorough, accurate, professional, friendly. What not to like?
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March 2025 by Michael Schroeder
Friendly, efficient, helpful employees. My go-to for shipping.
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March 2025 by Brian Lawrence
Excellent customer service
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March 2025 by A W
Great service everytime
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March 2025 by Hope Quigley
Always friendly and fast! This is our preferred location for Amazon returns
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March 2025 by Brittany Johnson
The staff is always friendly, swift and knowledgeable. I use this ups store at least twice a week and have never had a bad experience, even on busier- than- usual days.
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February 2025 by Susan O
No receipts when sending back Amazon packages. Mysteriously, the returns never reach Amazon. I hope the UPS store employees at this store and the UPS store by the Hobbit restaurant enjoy my returns. Beware of these two stores.
