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June 2022 by China D.
They are full of s*** they don't like to pay you back your money if you put gas inside there car and there cars gas cards aren't working I had so many problems with that I'm having problems with that now about paying me back my money for putting gas inside the car I don't recommend nobody to rent any vehicles from them they suck
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April 2022 by Akelile S.
extremely unreliable !! Do not waste your time and money ! Worst customer service !
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March 2021 by Ken P.
I am in West Palm Beach Florida and wanted to use zipcar. Their website does not allow you to see where cars are parked unless you are a member. I called zipcar to ask if cars are near me and waited on hold for 45 minutes, so I decided to hang up and sign up - hoping that there would be a car nearby. Keep this in mind - if you have a problem and want to talk to someone at zipcar - they do not prioritize having someone available to talk to you. I signed up and paid $25.00 to join. I then found out that there are no cars near me. There are only cars in Miami. I immediately tried to cancel my membership. There is no way to do that on their website. You need to email them. I called them and sat on hold again for at least 40 minutes and decided to hang up. I did email them what had happened and was told "we don't refund the application fee". It is not fair that I should have to pay them to find out that they do not have cars in the area that I need one in. If you see zipcar cars located near you at least you will know that they have them. But, if you have any problem at all that you need help with - you will not be able to reach someone and get that help. Do yourself a favor and find another way to get to where you're going.
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February 2021 by Ms. D.
Awful. Do not waste your money. There are limited cars and almost all the times are blocked off. Better off renting a car at the airport.
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November 2020 by Dan S.
Worse car sharing company, do not waste your money! Cars are damage, dirty, with flat tires, crashed from previous rental but still on location available for pickup and you won't find out until you arrive to get the vehicle. All this happened multiple times.
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October 2020 by Patrick
Booked a car for the weekend to go back home, car wasn't there, on hold for 17 minutes
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October 2020 by Kevin Short
Great place!
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March 2020 by Brandon C.
This company is difficult to cancel your account even when you do not use their service. They ask you to verify information that is not available in order to create a barrier to cancelling.
