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April 2024 by Mina Ivan
needed help with a wire and they said it was taking too long and i should go home and use mobile app. the wire ended up being returned and customer service told me to go to a financial center for help, the exact thing i tried doing initially. terrible service here
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March 2024 by Luanda Gra
Very good experience, at the Commercial Blvd branch, good customer service, in particular Miss Laura and Mr Roberto, they were very helpful; they speak Spanish while other Banks of America do not, thank you for the help provided??
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March 2024 by Ashlee
Came to make a simple bill payment. The bank teller did not know what she was doing. This made me go through a whole process to reverse the transaction that was unnecessary. More training needs to be implemented to staff if they’re unsure about what to do. Never again.
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February 2024 by Jeanine Oliver
This Bank of America branch is medium sized and has plenty of parking and tellers and bankers are very friendly. It doesn’t have much services outside of window and personal banking but is convenient for quick in and out visits while out running work day errands. Lines can sometimes get a little long, so be ready for that.
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February 2024 by Marie L. Gilbert
I was furious when I arrived since I had been assured via the internet that I could take action at the branch. The branch said they were unable to. I enquired about John, the manager. Instead of making me wait ten days for the documents in the mail, John came out and went above and above to assist me. As long as credit is due, I like to give it. Many thanks!!
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November 2023 by Igor Stolyarov
Received good help for personal and business purposes from Alyssa Wilson twice.
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October 2023 by Delilah B.
I go in once a month to deposit my rent check to my landlords act. Today, I went in, and there were about 5 people in line. I had a lovely woman come up and offer to help me. For a check deposit, she was able to scan it in with her I pad and help me right away with her iPad. When I left, there were still 4 people in line. Great customer service and just the thought that they can help speed up the process was just awesome. I bank with another great bank, but if I had any issue with mine, I would switch in a heartbeat. Thank you
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September 2023 by King Loco
I came in highly irate because customer service online told me I could do something at the branch l. The branch stated they could not. I asked for the manager John. John came out and went out of his way to help me by creating the paperwork I would have needed to wait 10 days in the mail. I like to give credit when credit is due. Thank you to John
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September 2023 by quiline love
I present my driver license the manager told me it's temporary it's a second Identification I never heard if that. I been using my ID for 23 years
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July 2023 by Danielle Johnson
John Rohner was such a great help! After 3 weeks of bouncing from several Banks of America's he successfully helped me get approved and open accounts for me and my son's. Thank you so much ?
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July 2023 by LANCE JEFFREY
DO NOT USE DIGITAL SERVICES !!! THEY WILL CUT CONTACT, NOT TELL YOU AND THEN CHARGE YOU !!! FRAUDULENT BANK OF AMERICA !!!!!!! NOT MY FIRST ISH !!
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June 2023 by Rosey
The service at this location is horrible. If you don't speak Spanish no one's looks at you. They are very prejudice.
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June 2023 by Anton S.
Horrible placeAlways big lines and one banker at workDon't come , don't waste hours of your time
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February 2023 by Kirsty Wong
The team here is absolutely disgusting. The bankers here seem so unwilling to help. Bank of America needs to do better with their customer service and staffing. The customer service is the absolutely worst!!!
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October 2022 by Leon Harry
BOA Gone to the dogs long lines one teller ,this company don't treat you as a valued customer!
