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March 2024 by Wayne H.
We have been long-time customers of City Furniture. Sadly, we had a bad experience with them that City refuses to fix. We got a delivery of an item that was not supposed to come for another two months. The item made it so we could not fit the couch in our living room without cutting off part of our living room due to the layout. We told the delivery men it was too big but they told us we could just take it up with customer service within 24 hrs, which we did. Customer service said that was not true and they would not take the piece back. It was one small piece of a large sectional, and it showed City cannot be trusted. To add insult to injury, we sent a certified letter to the CEO Andrew Koenig, which was received, and they did not even have the decency to respond. Terrible business, definitely go to Rooms to Go, Baer's or anywhere else!
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March 2024 by Danielle S.
I recently had to purchase some outdoor patio furniture. My sales associate, Nina V., was awesome! So knowledgeable and efficient. The pick up process was a breeze and love that I can leave with the product right away!
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March 2024 by Roderick B.
Being that I started a new chapter in my life I've never had to go on my own and pick out furniture but when I say My my nerves and fear was all calm down when Miranda O'Shea greeted me at the door. She informed me that everything will be OK and this is going to be a easy process. Trust me and I can agree. She was perfect once I informed her the ideas that I was looking for we just went to work we was able to pick everything that I wanted and I feel so much better. I'm truly grateful and blessed to get amazing service from Mrs O'Shea. The delivery came. Everything was perfect. The young men was very helpful and made the process even better. I am truly grateful and thankful to have met some amazing people that worked for City furniture company and I can say your service is top-notch. Thank you again.
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March 2024 by Malu G.
Upon moving to Florida we purchased a Serta extra firm mattress that has severely let us down. I have back problems and this mattress has gotten softer and softer by the day, definitely not what I expected for the price of this expensive mattress. It now has a dent which is irreversible, and odd as I am under 110 lbs. The color of the mattress is dark blue and it has bled onto my mattress cover, ultimately ruining it. City Furniture sadly did not take any ownership and the only solution they gave me was to reach out to Serta. This is now a nightmare situation leaving me very frustrated as I have no bed to sleep on.
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March 2024 by Claudia G.
I am very happy with the quality of my new furniture! Price was just right! Extraordinary service starting from my sales lady Gretel and finishing with the delivery guys. I recommend Ashley to everyone looking for new furniture.
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March 2024 by Alina M.
Just bought a sectional online. Had a great experience with the online sales associate, Eric Petit. He was very knowledgeable and responsive. We received the sectional in a few weeks from ordering and we love it!
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March 2024 by Matheus S.
I've made many purchases with CITY Furniture 15k+, this time I am extremely unsatisfied, I purchased a Cortina canopy bed for my daughter and sadly its been a disaster, the headboard came damaged then the replacement also came damaged and poorly installed, furthermore the Cortina bed frame came dented. Then they came with the wrong part. Then they reschedule for me and claimed I never hit yes or confirmed my latest delivery and cancelled on me. I just have to live with broken things, great! Thanks CITY Furniture!! Great customer service sell mended glued and broken items way to go! "BEWARE if you decide to purchase with CITY Furniture items come damaged, buy at your own risk check every corner otherwise you'll be stuck with it If you like nice things go to an upscale luxury dealer and away with the bs
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February 2024 by Sharon S.
If I could give 0 stars I would. This company is a nightmare DO NOT waste your hard earned money here. The delivery team sucks no regard to your home I spent over $2000 on a bedroom set they delivered ruined my bedroom floors with installation. Damage over $600 they offer $200 this is in November we are in Feb. Due to their carelessness and horrible customer service & HR dept I have yet to receive compensation and my floors are ruined. Terrible business very poor service ! My bed was not even put together correctly for an expensive piece. you ppl are monsters ! Tamarac City Funiture is hell beware
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February 2024 by kevin b.
a terrible to buy anything GOD FORBIT you hate the mattress and it sucks they WILL not take it back. Spent 10k FOR THREE ITEMS and the sofa box fell over on my front garden and broke all the solar lights and plants OH sorry we cant cover that cause the driver didnt report it. NEVER BUY A THING FROM TIS PLACE
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January 2024 by Efrain Martinez
I went in 1/7/24 and Noami took care of me in store and was great. Wasn’t a pushy seller gave us space. She also gave her input on the furniture and there wasn’t a problem in store . Today 1/9/24 the furniture got delivered. I went and bought the little table and instead got a big old photo of a map of the world. That is my table currently. I called customer service and they told me that they couldn’t send me the table top I ordered till 1/16/24 which to me is unacceptable. I understand that mistakes can be made but it’s how you try to fix them that can really affect your reputation. I was ok waiting a day or two for the glass top but now I have to go to the warehouse on my own personal time in my own truck to get it because a week was unacceptable. Customer service representative sounded like she was asleep while helping me.Update 1/10/24. City furniture reached out to me and try to make it right. I have to give them that. Even though I couldn’t get my table glass faster atleast they tried and I give them a fair 3/24 so I got the glass table fixed I went and picked up the correct part. Today I disassembled my old bed and started to build the bed that was delivered on the same date. I noticed they sent me the duplicates of the same part and missed another part. Warehouse workers must not be able to read. Real frustrating because now my bed is torn apart and I can’t finish it today.
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January 2024 by Julie Herard
I got the Tahoe Dining set and love it! Everything from walking through the showroom, my salesperson, delivery, and product were exceptional! We got the free shipping and had to assemble ourselves, and it was easy and seamless. My salesperson, Betty, is amazing, very helpful, thorough and even followed up after delivery. The delivery guys were very professional, too. I’m looking forward to enjoying this set for years to come!
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January 2024 by sebastian tolomeo
I had the pleasure of working with Emily at City Furniture while shopping for mattresses, and I couldn’t be more impressed. Her knowledge and friendliness made the entire experience enjoyable. She guided us through the options with expertise, ensuring we found the perfect mattress. Kudos to Emily for delivering exceptional service – she truly went above and beyond!
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January 2024 by Avenice Thompson
Our experience started with a very warm welcome. Vlad then invited us in and the rest of the experience was awesome. We deeply appreciated Vlad's help in selecting the best items for our budget. This store is a delightful store which I will be visiting again. Prices were attractive but don't miss out on there outlet deals.
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December 2023 by Steven Petrie
Friendly people, great selection, but watch out for all the extra fees they try to add on.The delivery experience was great. Two very professional delivery agents made sure everything was set-up as we wanted. They cleaned up afterwards very nicely.As mentioned earlier, had they not tried to sneak in $2K (~16%) in fees via their iPad, this was a 5 star experience.
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December 2023 by Andrea Telecemian
Ordered for my brother a sectional for his home, and it looks fantastic! Comfort is 10/10 looks amazing and getting all the final touches it to warm up his space. Waiting on the back ordered ottoman to complete the space. Very happy with the change!
