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January 2025 by Leeroy Jenkins
It’s really annoying when you’re using the punching bags and they want to kick you out of the boxing area because they have classes. ITS REALLY ANNOYING WHEN YOU HAVE 3 MEMBERS FOR SAID BOXING CLASS AND MORE THAN ENOUGH PUNCHING BAGS YET THEY WONT LET YOU USE IT.
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January 2025 by Gregory Miller
There is absolutely no reason has to why the bathrooms and sauna both wet and dry are always filthy on opening at 5am on a monday🤮
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January 2025 by nodaimys plutin
Fraud fraud fraud . I called them to cancel the membership because I had to move out of state. They said everything was canceled. I tried to call corporate to double check but they don’t even have one. They sent me to collections for $219 with NO prior notice and this has delayed my process to purchasing my home. I called in and they were no help they want me to send a letter to a PO box and see what happens nothing guaranteed for something that was their mistake! This is absolutely ridiculous and unacceptable. I only went once to this gym! The gym sucked btw I do not recommend at all! Good luck to anyone that signs up here.
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January 2025 by Chip Hines
Men’s locker room, overflowing with trash, trash all over the locker room. And this is at 9 o’clock in the morning. Floor so dirty it looks like it hasn’t been mopped in days. Dirt up against the walls as you enter the locker room.
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December 2024 by NeilMarcus White
Wanted to try gym. Signed up for a day pass on 12/18. Decided to use it on 12/24 and was told they are not accepting it due to holiday. I signed up before the holiday. Ridiculous. Won't be joining due to this experience. They told me I could pay for a day pass which was 15 dollars. Absurd.
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December 2024 by Briana Nadir
I’m extremely disappointed with my experience at Crunch Fitness, particularly with their lack of transparency and honesty regarding their personal fitness training program. When I signed up with fitness trainer Olivia, I was not given a full breakdown of how the program worked, the specific terms, or the policies regarding cancellation. Instead the manager, Nate, led me to believe it would be a flexible program that I could cancel at any time if I chose to.
However, when I tried to cancel, I was met with unexpected resistance and misleading information. I was told conflicting details about the cancellation process that were completely different from what I was initially promised. It became clear that they either deliberately withheld critical details upfront or failed to properly train their staff to communicate accurate information.
This experience has left me feeling frustrated, misled, and disrespected. It’s unacceptable for a business to operate this way, especially when it comes to financial commitments and customer trust.
To make matters worse, their staff seemed more focused on upselling additional services than actually helping me resolve my issue. The whole process felt unprofessional and exploitative, as if their priority was to trap me into an agreement I couldn’t easily get out of.
If you’re considering signing up for their training programs, make sure you demand a written copy of all terms and ask very specific questions about the cancellation policy before committing. Unfortunately, my experience has shown me that Crunch Fitness does not value transparency or customer satisfaction, and I cannot in good faith recommend them to others.
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December 2024 by Patricia Juarez (Sor Juanita)
I stopped to go to this place mainly for 2 reasons: the "music" they always have on, is an unbearable noise sooo loud and annoying, like if you were in a casino or a night club. Even with earplugs or trying to listen to my own music with earphones, the noise was terrible. I asked a couple of times to put it down, and they did it a little, and minutes again returned to the same. The other reason, they canceled several yoga classes that fit on my schedule or changed it for others or put it earlier, making me impossible to attend. Finally, when I decided to cancel, they told me a very complicated story to do it, I insisted and the day I went to cancel, they told me their computer was not working, but promised the next day to cancel that payment and add a month free because the inconvenience. Of course, they didn't, and they continued charging. I went again, and this time, they gave me like a "receipt " for my cancelation, and guess what? They charged again next month! So, I called my credit card, and I disputed those 2 months, and now they send me emails every day to tell me I am owning them that money, thing that can affect my credit score. I called them, and they insisted the cancelation "was in process," and in the meantime, they continued charging. I reminded them about the day their computer was down, and the guy ignored my comments and continued making up stories of the rules, the dates, etc. I will go again in person, but it is like useless, everybody looks busy, even the manager hardly listened to me, and it looks nobody is really on charge of customer services. Like a lot of advantageous companies, they make it very easy to enroll and impossible to cancel. Shame on them. Be careful if you plan to enroll here.
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December 2024 by Joshua Burns
so i go to gyms, been doing it for awhile.. never have i ever been so excited to walk in first thing in the morning.. especially with jessica’s amazing vibe and energy (plus she’s really cute) y’all need to come check out crunch tamarac and get here early so you don’t miss jess’s vibes
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December 2024 by Shawn Richards
Great gym, lots of machines and free weights.
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December 2024 by Juanita Kingcade
The staff at this gym needs training on how to address disrespectful members who constantly use their phones while occupying equipment/machines instead of working out. Me and other members are not paying to constantly wait for out of shape people to sit on a machine and watch movies, games, etc., or talk nonstop on their phones. If you bring it to one of the employees at the front desk they just give you a dumbfounded look. If you ask the person that’s occupying a machine that you would like to use how many more sets do they have, they lie saying they just started or they have 2 or 3 more sets. I was waiting for the standing squat machine and the creep that was hanging out at the machine was texting on his phone. I did 3 sets of leg extensions and 3 sets of hamstring curls all while watching this creep at the standing squat machine the entire time texting. I walked over and asked him how many sets did he have and he said 2 more. I said that’s odd because you have done nothing but text on your phone for over 25 minutes. I have yet to see you do one set. He said something crazy to me and I told him not to speak to me because I’m not that person. He continued talking trash until I finally told him to shut up and work on his awful body or leave the gym. I am going to visit Amp fitness because I can’t continue to spend 2 plus hours in a gym for a workout that is normally 1 1/2 hours (including 20 minutes of cardio). The gym etiquette here is disgusting. Instead of trying to get a certain quantity of members you should work on getting quality members. Don’t wait until you have a situation between one of your rude and disrespectful bad body members to change the awful culture brewing at this Crunch Fitness.
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November 2024 by Sanjay Wadhwani
Extremely clean and friendly atmosphere, staffs are amazing, one of the best gyms in the area, lots of parking available
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November 2024 by Vincent Conventini
The fitness club
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November 2024 by S M
I have refrained from reviewing this gym because it’s not all bad. The group sessions here are great, led by Carrie, Chastity, Laura, Ruby and Kervens to name a few, you are guaranteed a great workout. Equipment availability and cleanliness are pretty good and the steam room works sometimes.
WHY IS CUSTOMER SERVICE SO POOR?, it detracts from every other aspect of this gym. I’ve been a peak member since February 2022, every time I call or visit the desk I leave upset. All the effort put into training personal trainers, spend an hour teaching front desk about policies and procedures.
I intended to suspend my membership, but in frustration I ended it. I went in, signed my paperwork on July 31, 24 with zero balance and 1 month notice, (I had called regarding suspension and then advised them I’m coming to cancel, management never advised I needed to do anything else).
I received a call from a nasty collection rep named Snesal regarding $34 for the upcoming August.She threateningly asked if I still live at my address, “yes I do, and what of it?” Please see The Fair Debt Collection Practices Act. I decided to join Crunch Coral Springs after my training, but decided against it.
It’s now October and they keep adding monthly fees, regardless of a signed zero balance Membership Cancellation Form. Also there is no one to help you with issues, you have to deal with it through your bank or the courts.
I really hope this helps them to tighten up, because it is a great gym.
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November 2024 by Andy Soraluce
The jacuzzi is filled with brown Algae.
Nobody cleans the amenities.
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October 2024 by BigStepp_556
I'm researching to join this gym between sunrise and tamarac I noticed management only cares to respond to the few good reviews but they care less about responding to the customers that voice their concerns to the ones that give a bad or constructive criticism review, that tells a lot about management and the people running crunch, I'll go to 24 hr fitness ,crunch ain't it.
