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November 2025 by Zachary
Readily available essential supplies, expert counter sales reps to help.
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November 2025 by Ken Hoffstein
Purchased a vanity online. Good experience. It went on sale for Black Friday, after ordering and before receiving, I requested a credit for the difference. The original representative said his supervisors wanted me to return and repurchase for the credit, which was ridiculous. All I wanted was to get a paper transaction for the difference. Why would a company wanted to pay a shipper to pick up and return, then reorder (a non-stocked) item, then have it reshipped and redelivered…..a little bit absurd and costly for Furguson.
I finally was able to get a customer service rep Joseph Schlesser to help. He was able to take charge and get the paper credit. He was able get me the large differential for the sale price credited to my credit card. One and done Thanks Joseph, for a newer representative, you handled the issue like a seasoned pro.
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November 2025 by Allana Lopez
I’ve had the pleasure of working with one of Ferguson’s top sales representatives, Joseph Schessler. He has been extremely helpful in answering all of my questions regarding materials and my online Ferguson account.
Ferguson is truly fortunate to have a representative like Joseph on their team. His professionalism and dedication make a real difference. I’ve saved his contact information and will continue to reach out to him for any future questions or concerns.
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October 2025 by Henry Sotolongo
I’m not giving one star because the store itself is always clean, organized, and easy to navigate — you can find what you need quickly. The real problem starts at the checkout counter. You’ve got three guys staring at a computer while a line of blue-collar workers — many trying to get to a job site or dealing with an emergency — are left waiting and ignored.
I wouldn’t be writing this if it was a one-time thing, but it’s happened dozens of times. The staff really need better counter ethics — get the customer taken care of so they can get back to helping their customers. That’s why Leman Pipe smokes Ferguson when it comes to service
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September 2025 by Heath Bashore
Poor Customer service
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September 2025 by Susan Lee
I'm so glad I found this place. I needed a couple HVAC items and was able to buy them here. Rocco and Javier went above and beyond to help me choose the right items. Highly recommend and much appreciated!
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September 2025 by Denise Fehrman
We ordered a K-31641-DRY-0. I asked Chelsea many times to make sure it was drylock. We are supposed to have it installed by a contractor on Saturday. Today(Thursday) it was delivered and it is NOT drylock. Customer Service is not able to get us another one so now we will have hole in our floor with smells and we have 2 cats. Our toilet is getting removed to put in a new hot water heater and did not want to put back an old toilet. We are very upset!!! Especially since I asked her many times to make sure it was drylock. I called with the exact model number and she ordered it in 2 wrong pieces. Then Matt was not able to resolve the problem. It is not his fault but the money won't even go back on our card for approx 1 week. Thankfully we can afford to still purchase another one but some people would not. After this we would not recommend Ferguson. I was a kitchen and bath designer for many years back in NY. I always thought Ferguson was a good company. Now I see why the reviews are so low down here and I am adding to those low reviews!!!
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August 2025 by Santiago Consuegra
The employees here suck they closed early and laughed in my face when I had an emergency call when I asked why the closed they say the managers call and no one wanted to give me any names. They aren't worried about the customers
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August 2025 by Corey Swanson
The staff is very friendly and very helpful. I had a very hard item to find and Mr pagan from the tamarac location went above and beyond to help me out. He was able to find what I needed and I am very appreciative. Thank you
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August 2025 by Kram Corazon
Went there for help with a drain pipe, nothing but a bunch of guys sitting around on the computer, no one even acknowledged me or another customer waiting in front of them for help. Even when I asked for help looking for the pipe the simply said go look on isle 21 or 22. Terrible customer service....
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August 2025 by Luis Salas
What's wrong with the bearded guy who delivers the orders? He's always rude, never wants to help, and seems to hate his job. Why doesn't he do something else?
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July 2025 by Cristian Maltez
This place has mostly everything for plumbers and HVAC people. I said mostly because I came in trying to buy a Ridged electric commercial auger and they told me they could order it but so can I. Had they had it available i would have snatch it from them. Overall great and helpful staff.
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June 2025 by Ralf Niebecker
I had an issue with a Kohler Deck Mount faucet where the brass pipe of the previous installation was half an inch too short with no access to the piping of the bathtub and only an 1/8 inch of pipe to work with. We went to Ferguson and found the right extension tile, the employee we were talking with cut the pipe to exactly how we needed it, free of charge and was very helpful. Fits perfectly, we couldn't be happier!
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May 2025 by Ronald Bojorquez
Employees help only if you go to the desk, they don't ask if you need help ans some if them look like mad when you ask for help! Products selection good, customer service needs improvement!
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March 2025 by Roly Barrio
Great place to deliver a load night parking on site
