Metro by T-Mobile is a business that provides excellent customer service, according to the reviews. Customers praise the manager, Kattian (Kat), for her exceptional composure, patience, and problem-solving skills. She is described as the "dream and treasure of every organization," and customers express their satisfaction with the service they received. The reviews highlight the store's ability to provide a positive experience for its customers, with one reviewer even suggesting that Kat should be present in every store.
Kat and Alex went above and beyond helping me fix an issue with my phone and get everything transferred over without any stress. They were professional, chill and made sure I left the store completely taken care of.
May 2026
Katt and Alex were seriously awesome! super helpful, patient, and actually made upgrading my phone a fun experience. Best customer service I’ve had in a metro store in a long time.
November 2025
Alex and Kat went over the top today to get me the best deals and helped me set up my tablet!
