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October 2023 by Jack J.
Friendly Staff. They addressed all issues I had with my 2017 Colorado, showed me the root cause, and explained all my options. Got it fixed up with the options they presented. Fair prices compared to competition in the area. Will definitely be coming back if another issue arises.
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October 2023 by Joe Y.
The staff here are courteous and fair with their assessment of your specific situation. We have found the prices to be either cheaper or competitive compared to other shops, but it's their personal touch 5hat keeps us coming back.My 2004 Tacoma has 325,000 on it and the staff and technicians have been very attentive in helping me to keep it running smoothly.
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September 2023 by Hernan Navarro
Not fully satisfied, I wish they could have done more for me. My car is old and I wanted to know if it was worth it to fix it. I ended up paying over $700 for diagnostics and nothing was fixed :(
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August 2023 by F L Snowden
I brought my 2002 Honda CRV and because it was jerking the car back as I was driving. They found it needed an oil change and new tires. I didn't want the oil change if they couldn't give me regular oil instead of synthetic. While they had it in the shop, they did the oil change anyway. They could have ordered it from another source but the person that was handling Communications told me synthetic oil was better anyway. I bought tires, which were absolutely needed, they did a test drive and found nothing unusual, a diagnostic, replaced a sensor, and sent me on my way, after a 6 hour wait. As I drove home, the car had the same problem. The only thing that kept me from turning around was they were already closed. Long story short, after a 2nd visit and total cost of over $1000 the car is no better if not worse. They did offer to look at it a third time. I said no and contacted a different mechanic, who won't be able to look at it for another 2 weeks.UPDATEJoe, the manager of Ocello's, callled me when he learned from his associate that this review was posted. He wanted to get clarity on my perspective regarding the circumstances which led me to post the review. After a fairly lengthy discussion he persuaded me to come back at a time of my choosing so repairs could be completed, at no additional cost to me. I returned the next day and, as promised, Justin, the mechanic, worked on all the issues. It took approximately 3 1/2 hours of his time and an additional part that needed to be installed. The car is running great now. Thank you to Joe and Justin for their efforts to go the additional mile.I couldn't give them five stars because I did have to wait in the shop unnecessarily.Services: Transmission
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August 2023 by Jordi Rodriguez
1st time at Ocello's, my Chevy Cruze's stickshift was stiff. Was told the cost /hr for diagnosis. I left the car, the next day got a call with an explanation of what was wrong and the cost to repair it. Sounded reasonable, green light, it was repaired admirably well. Joe and Guy are courteous and customer satisfaction oriented, they explain well thru out the entire process, keep you posted via phone calls. Very satisfied!Service: Transmission
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June 2023 by Denise Ferrandino
Great service. Great people who seem to care about their customers. The only thing is a little steep in the price but it's worth it in the end when your car is taken good care of.
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May 2023 by Alexandria Macaluso
Everyone there was super nice, for once I was not made to feel stupid for not knowing anything about cars or not knowing exactly what was wrong with my own car, also when I mean everyone is nice I am including the people in the back as well! Plan on being a returning customer. Please be better than me and call before showing up. They are great and will do their best to squeeze you in or schedule you in a day that works for you!Service: Brakes
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April 2023 by Shayra
Joe provides excellent customer service and follow-up. I got my oil changed and windshield hoses changed, no problems. The price is fair and the turnaround is efficient. I also had a diagnostic service completed for engine stalling, they drove the car for 4 miles and weren't able to replicate the issue so no recommendations on this end hence 4 stars. Joe made note to call him immediately if the issue persisted and answered all of my concerns.
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April 2023 by Shayra Quezada
Joe provides excellent customer service and follow-up. I got my oil changed and windshield hoses changed, no problems. The price is fair and the turnaround is efficient. I also had a diagnostic service completed for engine stalling, they drove the car for 4 miles and weren't able to replicate the issue so no recommendations on this end hence 4 stars. Joe made note to call him immediately if the issue persisted and answered all of my concerns.
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April 2023 by Lisa Blasingame
Joe and all the crew here treat your vehicle with precision and care. Their prices are very good, as is their work, which they stand behind with guaranteed satisfaction! They tell you exactly what's wrong and they never add on anything that's unnecessary or try to upcharge you for anything. It's hard to find a good mechanic that you can trust, but this is the place! I highly recommend them!!
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April 2023 by Eric Crompton
My wife and I have used Ocello's for a few years now. They are tKing care of our third SUV. If your looking for quality work check them out.Thank you guys!Service: Brake service & repair
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March 2023 by RVR
Danny is amazing! Joe is amazing! Thank you Justin for making me feel safe again. Up front and honest. Walks you through showing you everything step by step with prioritizing. Friendly crew and professional. Will definitely be recommending others. Thank you!Services: Oil change
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March 2023 by Ruth Krzyk
We have been using Ocello's for oil changes, general maintenence and auto repairs for nearly 20 years. They have decent pricing and never have they tried to sell us anything that was superfluous.
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March 2023 by Sara D.
Yesterday I had a very low tire and I had to stop somewhere I found Ocellos in Tamarac I was amazed at the service. My husband is out of town and I didn't know what I was going to do. I had a nail in the tire they were able to fix it all within 15 minutes. Very good service. Thanks so much!
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January 2023 by Charles L. Johnson
Service was provide as promised and for the price quoted. I had multiple task performed, two tires replaced, alignment, brake pads and I rotary and an oil change. I dropped my car off late A.M. before noon and it was ready that afternoon. So far no complaints my car operates smoothly.Services: Auto engine diagnostic
