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December 2025 by Sam Dahlia
Customers Services is sp rude. AS I was declining their 4100 move with a 50% discount for a 1 bedroom from fl to Colorado. The agent hung up.
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November 2025 by Margarita
Jackson was amazing. He made the process quick and easy. Really helped me out in a very bad pinch the PODS left me in. He made everything OK and I was so relieved. He really worked with me and I so appreciate him and the company. Very professional and respectful.
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November 2025 by Gaetano Castiglione
Just got off the phone with Richard and he was able to bail us out on our home project that was pushed back. We needed another unit, everything with the first unit went great, and I called up and he and his team were able to get us squared away for a tomorrow delivery so our new furniture doesn’t go into a house that still needs final coat of spackle and spray texture and paint. Thank you to Richard for getting the logistics squared away. Can I recommend having a survey added to your call line so your great workers can be rewarded for their service. Thanks again.
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November 2025 by Jim Marsh
Customer service is horrible... well over one hour (and still waiting) to speak with anyone. (Amazingly enough, if you go the route of a new service, they answer almost immediately. However, they transfer you over once they find out you are a current customer.) It should not take this long to be able to discuss my current order. If it takes this long for current customers, take this as an indication there are many issues/concerns with their product.
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October 2025 by Ramanathan Ramasubbu
Absolutely the worst company I’ve ever dealt with. Total mismanagement from top to bottom. Don’t be fooled by their low prices — you truly get what you pay for. Their online system has never worked in over a year of using three containers. Each time, I’ve spent nearly an hour on hold for customer service. Payments are processed randomly, even when you’ve set a preferred card. It’s shocking how broken their IT system is — they should fire the entire department. Nothing about their service works as promised. Avoid this company at all costs; it’s a complete nightmare.
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August 2025 by J. Jordan
THE WORST COMPANY TO RENT FROM!
Needed a storage unit at our home after the hurricanes.
Bought the “Insurance” to protect our stuff.
The unit had holes in the roof and seals that we did not know about that allowed water to get in and ruin a bunch of our stuff.
We filed a claim, which takes 90 days to process…And they denied it based on a mine in their contract which basically says, load at your own risk….
Basically, bumpy paying for the insurance, you are just paying them more and they get to deny any wrong doing or damages from their unit being the reason your stuff get damaged.
Make sure to read all the contract and just go with someone else.
THE WORST COMPANY TO RENT FROM!
Needed a storage unit at our home after the hurricanes.
Bought the “Insurance” to protect our stuff.
The unit had holes in the roof and seals that we did not know about that allowed water to get in and ruin a bunch of our stuff.
We filed a claim, which takes 90 days to process…And they denied it based on a mine in their contract which basically says, load at your own risk….
Basically, bumpy paying for the insurance, you are just paying them more and they get to deny any wrong doing or damages from their unit being the reason your stuff get damaged.
Make sure to read all the contract and just go with someone else.
Main lesson here….See my pictures…If their unit shows up with ANY damages to the outside, deny it and force them to bring one without damage
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August 2025 by Israel Francois
CARRIE, was amazing ,kind and on point.
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August 2025 by Jessica Easler
Carrie was amazing! She placed the container in the most convenient location, stayed out of the grass and was friendly and helpful!
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August 2025 by MariaTeresa Farensbach
From the first inquiry to the delivery I was very happy. The staff on the phone and the driver - Carrie - were all so helpful and made a daunting task flow well. The customer service was accommodating and helped me organize my task of cleaning my mom's home. Thank you all.
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August 2025 by Bill Vanderwall
The worst company I’ve ever used containers r junk there phone system is a joke hour wait times poor customer service service I’ll never rent from them again. Bill vanderwall and I’ll tell everyone in my community how poor they r
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August 2025 by Maria Teresa
Carrie was very sweet. Very helpful.
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July 2025 by Bennett Ayer
Total scam. Paid for 10 months of climate-controlled storage after hurricane Helene, but they never moved my things into a climate unit—just kept charging me, even tacking on an extra month.
When I called, they were rude, lied straight to me, and refused to make it right. They took advantage of me when I was already dealing with disaster. Avoid this company at all costs.
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July 2025 by SMI Creative Team
Carrie and Sam were very professional and friendly delivering my PackRat container!! Thank you both so much for making my move a bit easier!
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July 2025 by Lisa Schwartz
Great Driver William. Very courteous and friendly.
Thanks Neal and Lisa Schwartz
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July 2025 by Julie Barney
William did excellent work picking up our pod for transport at our busy and overly parked apartment complex in Largo, Florida! Thank you William and thank you Pack Rats!!!
