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January 2024 by Gary K.
I personally went to this store today. I was greeted by the Manager of the store. I just don't recall her name. She was extremely helpfully and even went into the back of the store to look for my size. I had to have a few things shipped to me and she made it extremely easy. It was more than clear that she took pride in her store, reputation and customer service. I will Absolutely go back to this store again and the best thing that I can say as a business owner and retired LEO, I would hire her in a second!!! I was very impressed.
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January 2024 by Ibrahim Z.
Worst, customer service!!! This New, generation isn't worth Anything! Entered, the Store on the evening of Saturday Dec. 9, 2023. For, the Purchase of 15 Pairs of Mens Khakis ( Various Sizes) for AMVETS. I, asked to use the Men's Room. The, employees informed me. That the Bathrooms were Out of Order and that I ,would have to go to another Store! It's Not, what they said. But, how the said it! I, informed them that they just, lost a sale and walked OUT!!! We, made All the Purchases Online! Thanks for Nothing!!!
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December 2023 by Arthur Cockfield
I've been here twice now. It's a good thing this store is an hour away from me because otherwise I would live here. Amazing selection of products, great stock, frequent sales, and most importantly, the staff seems to actually like their job. Everyone I've talked to has been extremely helpful and friendly. Honestly, they really do go above and beyond with service, and I can't overstate how much I appreciate that!
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December 2023 by Gary Cauffman
Greeted as soon as I walked in and was asked if I needed any help. Now that's customer service. Staff aided me during my shopping experience. Well organized and very clean. Will have to make a stop back.
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November 2023 by Tuned Eco Stang
Ordered a pair of pants on October 26th and it was sent to the Tampa store. I called the store on November 2 and spoke with the manager Angela. She informed me that it would be shipped out yesterday. The label was created for UPS but UPS has still not received the order. No excuse why a pair of pants can’t be shipped out within a day or two at most from the order date. Very disappointed!
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September 2023 by Scarlett Chapter
Excellent customer service, staff very knowledgeable about products and customer needs. Highly recommended.Perri and Angela are a delight!
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September 2023 by marc lawson
Staff and management are always very knowledgeable about their products and are super helpful with finding items im searching for. I’ve honestly ended up with so much more product due to their recommendations to merchandise I didn’t know I even needed.
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September 2023 by Todd Schuelke
I was a new customer. I bought a RUSH24 2.0 BACKPACK last month and was so pleased that I returned the next week to purchase a pair of sliders. I tried the sliders on at the store with socks. Unfortunately, after wearing them once without socks, they cut into my instep, causing pain and injury. When I attempted to return them to the store as defective (at least for my feet), I was told they wouldn’t accept returns of products that have been worn even once. So, I left the sliders behind. I was disappointed that 5.11 Tactical doesn’t routinely stand behind its premium-priced products and provide a better overall customer experience.
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September 2023 by Raymond P.
This 5:11 store in Tampa is crap to say the least, the customer service is horrible and there exchange/return policy is not explicit. I bought some tactical pants in the wrong color I came back less then 24 hours later to exchange them for the right color and was met with BS off the rip, first the lady said I can't exchange them because the original tags on not on the pants any more so I went into my car to get them and upon coming back she said well it doesn't matter if you still have the tags or not we are not going to take them back or we will have to write it off as "damaged" which is absolutely ridiculous because they were only tried on at home. Once I realized my mistake they were put back in the original packaging along with the Receipt. So all in all I'm out 70$ with the worst customer possible, basically hurried me out the store like I was wasting there time. SAVE YOUR MONEY THE 5:11 TAMPA STORE IS NOT WORTH SPENDING YOU HARD EARNED MONEY AT!
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July 2023 by Johnny C.
We had a wonderful time exploring some expedition gear with Scarlet. She provided sound advice on the durability and wearability of several pieces of gear. I've had a 5.11 backpack for years and am so glad I nabbed a few pairs of pants. Awesome company, great staff.
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July 2023 by Rich Haste
Super helpful staff had me sized up in seconds and had great background knowledge on all the products and restrictions by agency.
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July 2023 by Matthew Pereau
Every time I come to this location, which has been multiple times, they never have anything in stock for what I’m looking for in my size. How disappointing. This will be the last time I ever shop at one of 5.11’s box stores.
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June 2023 by Ryan S
Great place to purchase clothing items and apparel that actually hold up. It may be a little on the pricier side but you definitely get what you pay for here. Staff is friendly and knowledgeable on the items they sell.
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June 2023 by Maryia Hernandez
This is a fun store to go into if your into tactical gear. They have some neat finds in there.. the staff is Uber friendly always, and the store is always clean. No issues..
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May 2023 by Austin M.
I recently had the pleasure of interacting with one of the most professional and knowledgeable employees at my favorite store ( 5.11 Tampa). This individual's commitment to exceptional customer service and their extensive expertise truly made my shopping experience outstanding. I cannot recommend them highly enough.From the moment I entered the store, it was evident that Tarik primary focus was on providing excellent service. They greeted me with a warm smile and genuine enthusiasm, instantly making me feel valued as a customer. Their exceptional professionalism was consistently maintained throughout our interaction.One of the most impressive aspects of Tarik was the deep knowledge of the store's products and services. He was able to answer all of my questions with precision and detail, demonstrating a thorough understanding of the store's offerings. Their expertise extended beyond the basics, as they went above and beyond to provide additional insights and recommendations based on my specific needs. I will recommend anyone who needs tactical gear to visit this store. Thank you, guys.
