-
March 2024 by Sara Schuelke Esquilin
Excellent service. Picked up car at airport the night before our cruise and dropped off here the next day for a free shuttle to cruise port. So kind and easy. Alamo is the best!!!
-
February 2024 by Andrew Gaillardetz
Reservations don’t mean anything. Flew in from out of town and planned on having a rental and we arrived and were told there were 40 people ahead of us all who were promised cars but don’t have any. Stop taking reservations if you don’t have cars so people can make other plans. Outrageous.
-
February 2024 by Alexa Tamo
employees are terrible and have the worst attitude. honestly go anywhere else. they suck.
-
December 2023 by Nikki Uy
I went to this location after an terrible experience at another rental agency. Kiara at the desk was kind, friendly, and helpful. Even though I made a reservation minutes before, she assured me that a car would be ready for me within the hour (which turned out to be true!)Returning the car to the airport was easy. A guy named Julio checked me in and wished me well on my flight. He was so nice!
-
July 2023 by Oswald Montalvo
Very unprofessional and rude employees at this location. Reserved a vehicle online and made sure to be aware of the policies listed on the website for THIS location. Arrived with everything I needed based on what the website and my confirmation email said I needed and they tell me that all of it is wrong.... They were extremely rude and unprofessional. Went down the road and rented with a different company quickly, without hassle, and for less money. The employees at this location really need to familiarize themselvss with company policy.
-
March 2023 by CJ Thomas
They didn't have the car I originally order but provided a decent replacement. The process was quick and easy. I would use them again.
-
March 2023 by niran chandra
We are not satisfied with Alamo ( Tampa downtown location ). We booked a mini van so that it can seat 7 passengers comfortably but we got a intermediate sized suv.. which is obviously cramping.. and it has some foul smell in the car due to which family got sick, oil change due message keeps coming up which really a safety concern, right side passenger door wouldn't open from inside even if its unlocked.. and staff was not courteous at all and was very rude(agent keeps saying it is not garuntee that we get a car that we booked even though if we have reservation, and keeps asking us to leave his office as if he is owner of all the cars and office) which is very bad on any company.If I had to give negative stars I would definitely give them.
-
December 2022 by Sean Goldstein
I came to this place with my brother in law with the hopes that the high reviews would mean great service but unfortunately that wasn't true. Terrible service and dirty location. The bathroom looked like someone urinated on every square inch and I think the employees had my name wrong because they kept calling me "cracker" or something like that, not sure what that means. My BILs daughter said she kept getting odd looks. I won't be coming back
-
December 2022 by Jeff henden
Car was good. Canceled first booking 5 weeks no refund. Called again said ok will give refund. Two weeks later got refund 226.00 less. Ripped my off $226.00. Company is dishonest not recommended. Scammers #### you Alamo. Never again.
-
March 2022 by mariam emukhvari
This is the worst company ever they over charged me , I am calling them texting and every time they r saying different things don’t trust don’t trust !!!!!!!!! I am always renting a car and have never had this kind of situation!!!!!! They r liars !!!!!!!!
-
January 2022 by Norma Martinez
So we CALLED and reserved a vehicle I specifically asked if they were sure the vehicle was available they told me YES I drove all the way to Tampa! For them to tell me they had NOTHING AVAILABLESo I called The number I spoke to bet and the phone rang while I was there! Worst experience ever.
-
June 2021 by Tyshawn Stout
My Wife and I reserved a vehicle for The weekend of July 4th. We made this reservation well within one month of the date
-
April 2021 by G C
Awful experience! Out of town for a Funeral, didn’t search thoroughly for our reservation, rep stated must be at another location, when they were the only Alamo at Memphis Airport! Rude, ignorant and foolish reps, wouldn’t accept a debit card only credit cards, totally unacceptable!!
-
April 2021 by jen newman
Outstanding rental experience from this location! The ladies at the front desk were friendly, helpful and even gave us local recommendations to check out. Was a great experience and I wish we could have used them for the second part of our trip because the other rental company Hertz out of a hotel in Tampa was horrible. 10/10 would recommend this location Alamo to rent from again!
-
March 2021 by maria mendiola
I've rented vehicles various times from Alamo and it has always been a great experience for my family and I. No issues, vehicles have always been clean .On one occasion I had a free upgrade due to them not having the vehicle size I had reserved, which was great .I'm very pleased with this car rental company and will continue to do business with them.
