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February 2024 by Erin C.
Run from this place! Don't buy from here!! You'll never get your order. They're very happy to take your money though. In the store, they'll say that it's in stock and give you a delivery date, take your money. Then the games begin! We were told a delivery date in Jan. Then it moved to Mar for one chair and May for the other and they were trying to "locate from another store." Then we were told Feb 17th. Now it's changed to April 9th. I honestly don't know if we'll ever get our order at this point, hopefully before we move out of state as we have a couch without the matching chairs. I'm honestly afraid of what will arrive too, if it takes this much hassle to deliver the product. I thought they were a big corporation but they operate like a small store about to go out of business but still scamming you out of your money!
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January 2024 by Ester Borges
Had an incredible experience here with the customer service team assisting me in my warranty claim. They went above and beyond making sure I was taken care of. Charleen, Kayla and Nicole were incredible, and the sales team (Matt and Pablo) also ensured I got exactly what I needed. Very thankful for the experience of what could’ve been a disappointment turning into something good.
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January 2024 by melinda
Super excited about my furniture delivery today by Christian and Cesar! They were on time, very friendly, very careful with the furniture and respectful of my home getting in and out. Fast, friendly and clean setup!I love American Sig and always get quality furniture. This experience was great top to bottom, my sales rep, Becky, was amazing, the financing process took 2 minutes and the delivery today was fantastic.Thank you!
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January 2024 by Angelica Ortiz
Pablo was amazing!!! Great salesmen and great energy! Gives his all into getting you the best price he could get for you! Recommend him and Liz! She went the extra mile for us! Great sales manager!
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December 2023 by R. Vidal
I could not be more pleased with the exceptional service provided by Cesar and Chris. From the moment they arrived at our doorstep, it was evident that they were both knowledgeable and skilled in handling furniture.Not only did they carefully deliver each piece, but they also went above and beyond to ensure that everything was properly set up and functional. Their attention to detail and precision in handling our furniture was truly commendable. They took the time to make sure each item was in its intended place, and even made recommendations to maximize the functionality and aesthetics of our space.What truly set Cesar and Chris apart was their friendly and personable demeanor. They immediately made us feel comfortable and at ease throughout the entire delivery process. It was evident that they genuinely cared about our satisfaction and went the extra mile to ensure we were happy with their services.Additionally, their constant updates on the progress of our delivery were greatly appreciated. They consistently kept us informed about their whereabouts and estimated arrival time, allowing us to plan our day accordingly. Their professionalism and excellent communication skills truly impressed us.Overall, I cannot speak highly enough of Cesar and Chris. They exceeded our expectations in every aspect and made the entire furniture delivery experience a breeze. Their commitment to customer satisfaction, attention to detail, and friendly approach made them an absolute pleasure to work with. I would not hesitate to recommend them to anyone in need of furniture delivery services. They are truly deserving of a 5-star rating!
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December 2023 by Travels Alot
Matt did a great job! We ended up with a great choice in the sectional and table. He was very knowledgeable with respect to material and construction. I left feeling I made a great purchase at a great price. He gave us space to shop and think, but was there when we had questions. Excellent experience!
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December 2023 by manny febre
I recently had the pleasure of working with Ronald Whalen at American Signature, and I couldn't be more impressed with the level of service I received. Ron's knowledge of the products and his genuine enthusiasm for helping me find the perfect furniture for my home made the entire experience a delight.From the moment I walked into the store, Ron greeted me with a warm smile and took the time to understand exactly what I was looking for. His patience and attentiveness as I browsed through the options made me feel valued as a customer. He provided insightful recommendations and valuable design advice that truly enhanced my decision-making process.Ron's professionalism and dedication to ensuring that I found the ideal pieces for my home were exceptional. He went above and beyond to make sure that I was completely satisfied with my purchase, and I am incredibly grateful for his outstanding customer service.Thanks to Ron, I now have beautiful, high-quality furniture that fits my space perfectly and complements my style. I highly recommend working with Ron at American Signature for anyone in search of an enjoyable, stress-free furniture shopping experience. He is a true asset to the company and a pleasure to work with. Thank you, Ron, for your exceptional service!"I hope this review captures the positive experience you had with Ron at American Signature!
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December 2023 by Wida B.
Rebecca is amazing! She helped us find the perfect mattresses. And was able to help with financing our purchase. Go see her!!!
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November 2023 by Ann P.
We purchased our furniture with a 5 year guarantee up to $2500.00. We had a claim last year that was never completely resolved. November 6, I immediately filed a claim when both manual recliner latches broke. (This is the 4th break) I Am yet to hear anything back. The sofa, loveseat and recliner are slightly over 2years old. This lack of customer service is unacceptable.
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October 2023 by Erica Michelle
I've had the pleasure of working with my furniture salesman Matt for the past four years, and the experience has been nothing short of exceptional. His expertise in the realm of furniture is truly commendable. Not only does he possess an in-depth knowledge of the products, but his keen sense of style and design has been invaluable in helping me make choices that perfectly complement my space.What sets him apart is his unwavering commitment to customer satisfaction. Every interaction is marked by professionalism, patience, and a genuine desire to meet my needs. From selecting the right pieces to navigating through various styles, he has consistently gone above and beyond to ensure I'm thrilled with my purchases.In addition to his outstanding product knowledge, his attention to detail and willingness to explore creative solutions have made each shopping experience enjoyable and stress-free. It's rare to find a salesperson who is not just focused on making a sale but genuinely invested in creating a positive, long-term relationship with the customer.In the ever-evolving world of furniture trends and innovations, he stays ahead of the curve, offering valuable insights and recommendations. This has not only kept my home stylish but also reflects his commitment to staying current in the industry.Overall, my furniture salesman has turned what could be a mundane task into an exciting journey of creating a home that truly reflects my taste and lifestyle. His dedication, integrity, and personable approach make him an asset to the furniture industry. I wholeheartedly recommend him to anyone seeking a seamless, enjoyable, and expertly guided furniture shopping experience.
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October 2023 by Nanc Santoro
Nate and Tess were super quick and professional. Thank you for the friendly service.
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October 2023 by Katie Hollings
Steve Arnold was so helpful! He was very knowledgeable and professional. He was a pleasure to work with!We also want to praise the delivery men, Thomas and Damien. They set everything very quickly and with care!
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October 2023 by RAY-NELLY WAKIM
Nate and Tess were on time, very pleasant and really careful! Even though was a large piece for second floor they had no problem. Showed concerned to ensure nothing was damaged. I was very happy with my delivery team! Highly recommend.
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October 2023 by Matt O'Brien
My movers Thomas and Damien were incredible. They got my move done in less than 10 minutes. They were very polite and professional. I wish they were my movers at all time.
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October 2023 by Michelle The
I was a little mad at them due to an issue with a nightstand. However, David came to fix it for us and he was such a decent and professional person. I hope they know he is the best asset/employee they have. Also, my sales rep Steven Arnold who help me select the right item form my taste.Now I am happy! Love my bedroom set.