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August 2025 by Alicia Matamoros
Went to buy a temperpedic mattress,the lady was nice but I felt like pushed to buy. Kept saying it's an investment, yes I understand but let me sit here on this bed and relax to see if I like it.. the other ashley mattess I had from them there brand last like 3 years... and was all sinking in and had a weird shape. Will never buy a ashley mattress brand
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August 2025 by Pamela Reynolds
Kristen was very knowledgeable and helpful. We visited the new Ashley Furniture store on 54 in Odessa.
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August 2025 by Tony Burke
False advertisement deals. Store salesman was being very demanding and lied about the amount of months to pay off furniture probably due to discrimination.
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August 2025 by Adventure_ Tube
I purchased a wooden coffee table from Ashley HomeStore in March 2023 and recently discovered that it has an active insect infestation. The table is releasing orange dust (frass) and I’ve seen small black insects coming out of it. I reported this to Ashley with photos and detailed information, but they refused to take responsibility because the 1-year warranty had expired — even though this is clearly a manufacturing or storage issue, not normal wear and tear.
It’s very disappointing that such a big furniture brand would ignore a serious quality and health issue like this. I expected better service and accountability. Be cautious when buying solid wood furniture from them — and inspect it carefully.
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August 2025 by Brett Elledge
DO NOT SHOP OR BUY AT THIS STORE! Will NEVER again. My daughter’s order delivery has been delayed over a month, they keep slipping day of delivery AFTER she’s taken the day off to be there for the delivery!
Not surprised that they finally delivered her bed frame and it’s damaged! After looking through many other reviews, this store has a HUGE customer service and delivery issue!
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August 2025 by Anthony Wolfe
jason was a lot of help
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August 2025 by Elizabeth Campagna
Subject: Ashley Furniture Is a Joke – Full Refund Demand
Ashley Furniture has officially wasted my time, my money, and my patience.
On June 30, I placed an order for a couch, bed frame, dresser, and other items. Delivery for the couch and bed frame was set for July 12. Surprise only the couch showed up.
The bed frame finally arrived on July 19, and it was pure garbage. Flimsy, cheap material that falls apart if you so much as breathe on it. The side rails detach from the footboard just by touching the headboard. Within an hour of delivery, I was in your store requesting a refund or store credit and arranging for the junk to be picked up.
Instead of resolving it, Ashley Furniture dragged this out. On July 26, they claimed “try replacing the defective parts” before giving store credit. Fine you tried, and guess what? It was still defective. I declined the replacement, as instructed.
Then on August 2, instead of picking up the original bed frame like you promised, your delivery team showed up with another replacement I never asked for. I had already told your representative I wanted this removed from my home and a store credit issued. Now I’m being told pickup needs to be rescheduled again while the crew sits downstairs “waiting on management approval.”
This has been an absolute circus. I have now lost every Saturday in July and two in August stuck in a pointless three-hour delivery window instead of spending time with my family. All because Ashley Furniture can’t deliver what they sell, can’t fix what’s broken, and can’t follow through on their own promises.
Here’s what’s going to happen next: I am no longer settling for store credit. I am demanding a full refund immediately. Your products are cheap, your service is incompetent, and I have zero trust in anything you sell.
Make this right I will take this public with every detail of how Ashley Furniture treats paying customers. Do not buy the product. Hell if I could return the couch I would because it is not comfortable and my dog won’t even lay on it. That’s how aweful it is. And it cost me $2k.
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August 2025 by Rhonda Bullard
Harold H was great. Made the experience pleasant.
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July 2025 by Mary Shobe
We purchased furniture from Ashley Furniture shortly after Hurricane Milton, hoping to start fresh. What we got instead was a nightmare.
The first red flag: they changed the delivery date after we paid—despite us explaining how important the original date was due to being removed from temporary housing.
Then came the product issues: Within 2 months, the bed frame was defective. It didn’t fit the mattress, which bowed and was damaged as a result.
In under 3 months, the sofa broke, and now the cushions are loose and the fabric is stretching. Stay away from buying a headboard with a light kit. It will be dead in 6 months leading to another call to Ashley for a repair.
On top of all this, we were assured the replacement mattress would be free, only to be charged for it later. We’ve now had to dispute this twice, and both times were told it was an error and the charge would be removed—only for the charge to show up again after 60 days with claims that we “agreed to the terms.” How does someone agree to be charged twice for a product?
Now the lights on our headboard are not working and they would like to replace the whole headboard because they don’t have the piece needed to fix the problem. Really, this company wants to play the same scam again?
If this is how Ashley Furniture treats customers—especially those recovering from a hurricane—I strongly suggest you look elsewhere. The products are poor quality, and the customer service is even worse.
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July 2025 by Proximity ll
Rita and Joe were fantastic and helped us find the exact couch we were looking for after a very long day of shopping. Thank you!
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July 2025 by Trianah Jackson
Oscar is extremely helpful, knowledgeable, and professional. Please seek out Oscar if you want an amazing purchase experience.
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July 2025 by Sabrina Nelson
We went to the Dale Mabry Store in Tampa.
Our Trusted advisors was Aryana W. She was extremely knowledgeable with the line of Mattress she was showing us. Very polite and she was extremely helpful in helping us choose the right mattress and base to offer us exactly what we were looking for. She walked away from us to give us privacy and gave us time to talk about what we were about to purchase. We did end up purchasing from her. We would recommended that is you go to Ashley Furniture in Tampa on Dale Mabry you ask for Aryana W. You will be just as happy as we are with the customer service and the mattress.
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July 2025 by Andrea hernandez
I ordered a dining table from this store and ended up receiving the wrong item not once, but twice. After the second failed delivery, I requested a full refund, which I think is completely fair given their repeated mistakes. Unfortunately, the situation only got worse from there.
I spoke to the store manager Yanni, expecting some accountability and support. Instead, he told me I needed to contact customer service myself for a refund even though I made the purchase directly at the store. That makes no sense. The store should be taking responsibility and handling this internally, not pushing me around.
To top it off, Yanni promised he would call me back to resolve the issue. That call never came. My issue is still unresolved and I’m left without the product I ordered or a refund.
They’ll treat you like royalty when you’re handing over your money—but don’t expect any help if something goes wrong. Save yourself the frustration and take your business elsewhere.
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June 2025 by J C.
Me & my wife purchased a bedroom & living room set ! The customer service was great, and the sales reps were professional and kind ! However, it's very expensive and hardly any deals !
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August 2024 by melina silverio
Yanlin was super easy and super helpful she made us feel comfortable right from the beginning. Carmen was able to help us no problem as well would highly recommend. Definitely coming back.
