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January 2024 by Gabriel Garcia
The person who helped me was very incompetent to help me with AT&T services
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January 2024 by Nathan Ancheta
Totally screwed me over on the latest phone deal. I had an account issue that canceled an order I had made on a trade in. AT&T told me to go in-store to renew the order. They told me to wait for the previous order to clear and my phone would still be eligible for the trade in special. The staff had been very helpful up to this point. After waiting the days I was told I went back in and they said I had to contact customer support to try and clear the order that way because it wasn’t done passively. AT&T corporate cleared it in 10mins… HOWEVER, I was now past the date of the trade-in special and my was worth less than half the original price of the offer. Instead of trying to find a way to restore or contacting AT&T the manager dismissed me and my issue saying it was my fault when THEY told me to wait (I wouldn’t have done so if they hadn’t advised). They are obviously uneducated on how the AT&T system works and gave me misinformation. DO NOT GO to this store. Also the parking sucks.
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January 2024 by Adriana Manzano
The worst service left the place with out buying the phone.
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November 2023 by LENA
We were disrespected and spoken to inappropriately by a representative in your retail store at 7002 Gunn Highway Tampa, Fl33625.We have been long term customers of Att for over 20 years and the Rudeness and UnProfessionalism was uncalled for. I would not recommend this store for customer support or purchases. If you want professional customer support I recommend try the store on 11131 Dale Mabry Hwy as for what we found out was this is a corporate store vs a self ownership retail store. There is a huge difference and you will get the customer care you deserve.
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October 2023 by Lena K.
Beyond Horrible Service Please take your business to there Corporate on 11131 Dale Mabry Hwy. The customer service at 7002 Gunn Hwy Tampa ,FL 33625 was extremely rude ;also no management to be found and the representatives there spoke inappropriately and extremely unprofessional. AT&T needs to address this store and the behavior coming from the staff.
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October 2023 by Joey Gann
Disrespectful staff to the max. They are violent and ignorant people don't go there under any circumstances. Go to T-Mobile. They treat people better.
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August 2023 by Chip Royall
Great AT&T store. Helpful staff. The parking lot is a little tricky.
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July 2023 by James Snyder
Finally got the S23 Ultra, the experience was swift and I got everything done quickly! 5/5 AT&T is great ?
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April 2023 by Carrie Robertson
My experience at this store was Amazing, Jelaine the store manager went above and beyond to help me. Im not even an at&t customer, but after my experience i may become one. Ive tried for 3 days to get an issue resolved with at&t and she took care of it in minutes. Thank you??Words cant express my gratitude ?
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April 2023 by C. H.
Huge kudos to the AT&T store for their exceptional team of phone representatives that are highly knowledgeable, friendly and ready to help you understand what phone & plan is best. Thank you Kade Milette for taking care of my elderly aunt with your kindness & patience. Thank you again. CH
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April 2023 by Shalonda Canady
Jelaine and Allie was awesome it’s people like them the reason I stay with AT&T.
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February 2023 by Kristi Jensen
Jelaine was SOOOOO HELPFUL AND PATIENT TODAY! She took her time and was kind and thorough and just so pleasant to talk with during the long session (due to system syncing, not her) it took to get our phones dialed in. She had a kind smile and was willing to work through her lunch hour to make sure we were all set up! Super blessed to meet her and thankful for her amazing customer service!!?????
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February 2023 by Diana Rey
Worst store ever just left the store, the guy there want it to close the store so was so negative about our request like he was looking a reason to not help us. We finally left. So unprofessional ?
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January 2023 by dianne murphree
I would like to recommend Jelaine, the manager of the AT&T store on Gunn Highway for purchasing your next iPhone. I am a senior citizen and really need help with today’s technology. Jelaine was so helpful and so patient with me today. She was professional, knowledgeable, courteous, but most of a very caring person. She walked me through the entire process and did everything for me. I will definitely make her my “go to person” when it comes to my phone needs!
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October 2022 by Hugo Toledo
UPDATE: I return to this location yesterday to add my mom to my service plan and get her a new phone. It was a different day and time it was a couple of different folks from the last time I was there. Doesn’t matter. They were equally as helpful and conscientious as the folks there were last time. Very impressed.!—Outstanding service! I’ve been pleased with the consistent quality of the folks at AT&T Stores across the US for many years. Having moved recently this was my first time at this location. I showed up late but they went right to work taking care of my glass screen cover replacement and SIM replacement. I interrupted Candice (I think it was with an I) to make sure I was going to keep them from closing on time. She said not to worry. They’d make sure I was taken care of before I left. Her colleague, Carlos was likewise cheerful and attentive. I highly recommend this location and look forward to coming here to upgrade my iPhone later this year.
