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March 2024 by Owen Greif
THE BEST PRETZELS I HAD EVER EATEN!this is the best pretzel shop ever.When I took a bite of it I started flying and I saw little butterfly’s come out of nowhere.Cuz it was so
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February 2024 by A STR
I was racially profiled and accused of stealing by Memphis J please review the tape. I will never return to this location ever. The disrespect is ridiculous And I don't believe I got the size cup that I paid for.
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December 2023 by Mll
Rubbing and touching their face then touching what ever you ordered , is pure nasty in a food service place, I don't recommend to go their it's
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December 2023 by sophi 1!1!
So rude and completely ignored me and served someone who arrived after me I could understand if it was just a misunderstanding or we walked up at the same time but she clearly acknowledged me first and after these people came up she just ignored me!
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November 2023 by marianilda vazquez
Spk to Zoe T she was rude, ghetto lacks education rolling eye smacking gum did not even say hi when we arrived at the counter.
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October 2023 by Max Popis
No urgency, line a mile long 3 workers standing around and talking wile one guy was making pretzels. Watched pretzels get thrown away because they were not sold in time. Took 15 to have 3 people served with items that were ready. If this was my business I would demand better from my staff.... Be ready to wait in line, it's going to be a while...
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July 2023 by Rachel Lynn
Great pretzels ??‼️
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July 2023 by Alexandra Urbanski
On June 9th at around 6 pm, I had stopped at Auntie Anne’s and paid for a diet coke, when the employees realized the soda machine didn’t work. It turned out i could not get diet coke even though I had paid for it and this woman with dyed blue curly hair who I am assuming is the manager refused to give me a refund. It was not like I took a bite out of a pretzel and tried to return it. I paid for something that i never even received. I think it is understandable to want a refund and I don’t deserve a nasty attitude when i ask for one.
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February 2023 by AaronOComedy
Very friendly staff, pretzels were great! Take note Countryside mall Auntie Anne's staff*!*they are also very good.
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October 2022 by Robert John
Came here to pickup an order that was placed online and upon arrival was informed a 45 min wait because they ran out of dough.I said ok, left for 30-40 min and came back to check on my order only to be told 45 min again.Apparently the shift leader was on break and the person working was left on her own on her first day.When he returned, he advised me the same thing. I asked why hasn't the estimated time gone down a single min in 30-40 min and he said he didn't know how long it would take for dough to rise.How could somehow be a shift leader and have no idea what the typical turn around times on everyday tasks like baking dough is? This is ridiculous. Never coming here again.
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October 2022 by Anonymous Person
Not open yet, 12:10 on a Thursday morning. Oct. 13th.2022 what is the deal walked by at 11:30 and staff was sitting around talking , NOW after 12 they are baking?
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August 2022 by Sherrie Jones
Its 3 on a Wednesday. They had no one in line and no pretzels made. One girl was on her phone and the other was just walking around. They quoted me 15 minutes to make a pretzel and none of them are doing anything but standing around talking and checking the tip jar. I bought my pretzels at 2:53pm and it’s past 3:15 now. Honestly, I will not be coming back to this particular Auntie Anne’s.
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June 2022 by T. Elle
Good pretzels. I prefer them made to order.
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April 2022 by Nati Santi
Tonight at 7:58 I walk up to this auntie Annie’s inside west shore plaza and the little white girl in the front was very rude & tells me that they are closed & I asked her what she’s going to do with the full case that she had left of treats & she didn’t answer. She continued to grab 2 treat cups & Take them to the back of the store. Super rude!
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December 2021 by Keke Sutton
Rude and unaccomdating staff. They had new powdered covered pretzel nuggets. Which every kid is going to want. I asked if I purchased a regular size, could they sprinkle half. The 2 people at the counter didn't know and the girl in the back shook her head no. I asked why thinking that they were different pretzels. They were not. She claimed that they couldn't and everyone else would want it, but I was the only one in line.. I chose not give my business to them as I knew we would be visiting International Mall. Where my request was happily taken. Who ever owns this establishment needs to definitely review customer service and etiquette procedures. Take this advice from an old "secret shopper"