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February 2024 by Santhi R
Excellent customer service. I rented from this location for almost 3 years continuously. Erin has always been very helpful and I would definitely recommend this location to anyone looking to take a rental. Thank you!
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November 2023 by Cardell Purdie
Exceptional customer service. Friendly and helpful.
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September 2023 by M AbuShoshah
The location is inside the hotel.I am writing to express my appreciation for the excellent service I received from one of your employees, Erin, during the return of my rental car. Erin’s professionalism and efficiency left a lasting impression on me.When I arrived at the rental car return location, Erin was there to assist me. She greeted me with a friendly demeanor and efficiently guided me through the return process. Her knowledge and attention to detail were evident as she carefully inspected the vehicle and ensured that everything was in order.I wanted to take a moment to commend Erin for her service.Please convey my gratitude to Erin for her exceptional assistance. I will not hesitate to choose Avis for my future rental needs, knowing that I can expect top-notch service.Thank you once again for employing such a dedicated and customer-focused individual.
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September 2023 by Tammy Stewart
The lady at desk was great, but car wasnt available. Fought with avis for 8 days get my money back. Really bad experience. If i ever rent again, it will not be with them.
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July 2023 by NESHA Wilson
Always helpful great customer service…great location… clean nice vehicles
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May 2023 by Alma Moreno
Worst place ever! I made reservations 3 weeks ago for 5 /11/2023 and when I went to pick up the vehicle the lady said sorry we don't have any cars left to rent out. She called me two hours before pick and said I would need to call myself to other places if I want another car. Didn't want to accommodate as far as bringing another car to a closer place for me to pick up.
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May 2023 by Elton Gonzalez
Didn’t have the vehicle that I requested or even a sufficient clean replacement. Had to leave with a dirty vehicle for the sake of not waiting an extra hour. Never again.
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June 2022 by Stephanie Scaglione
Great experience! After being stranded at one location that had no cars. This location was so helpful and understanding and ensured I had a rental car to leave with with my two children. Will always recommend. Clean kind friendly and fast service. No fraudulent billing. Kind service. Best location I’ve dealt with. All other locations have been customer service nightmares or fraudulent billing locations.
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April 2022 by Maysha Shelton
I frequently rent cars from different locations. But because of Erica's awesomeness, I will only rent from this location from now on (inside of Embassy Suites)! Expedited service with a smile EVERY time.
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April 2022 by Jessica Jenson
Clean cars and far better service than other locations
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November 2021 by Kyle Atherton
Erin was BEYOND helpful... after 2 different calls to other locations, no useable information was given. One was obviously from another country where we were told that no itemized charges were shown to the employee, but only the end-total shown on their laptop screen. No one could answer the questions we had...at all... UNTIL we called Erin on Palm River Rd in Tampa. It was just off I-75, and on our way... Erin answered the phone and I was immediately impressed with her knowledge, attitude, and helpfulness in giving ALL the information that we needed to accomplish getting a useable rental to last us the week (being that our car had broken down and would be in the shop). We were in a "one-way" rental and the price was RIDICULOUS...When we arrived, she was enthusiastic and welcoming... I cannot say how appreciative me and my Father were to run into such a fanatic person, and associate of the company. She should be in management as far as we are concerned... probably the BEST customer service that we have received since the times of 2020/COVID. Good customer service and attitudes go a LOT farther than they used to, and are a rarity in today's world. THANK YOU SO MUCH, ERIN... and stay AWESOME! You are a true 'diamond in the rough!'
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October 2021 by Dedra Knight
The customer service is extraordinary. This is my preferred place for renting vehicles.
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September 2021 by Vincent Vaccarello-Wadehra
I wish it were possible to leave zero stars.I had a reservation for 4 PM and was greeted to a locked door. When I called the “local” 24 hour customer service number I was transferred to a call center that could only help me by telling me they closed early for the day. There was no notice of early closure. I had a confirmed reservation, and was never told of an early closure. I arrived at 3:45 and the doors were locked with the lights off.When I called for some type of assistance and clarification, I was condescendingly told that I should have known they would close early. I informed the representative that I did in fact arrive early, her response was that I should have shown up 30 minutes early.I am now stuck at the rental agency with no vehicle. Our corporate account uses every other rental car agency and we’ve never experienced such horrible customer service and rudeness. I suppose the one star can be awarded for how simple it was to cancel the reservation. I will ensure our company avoids AVIS for all future business.
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August 2021 by CAMD
These guys hit it out of the ballpark every time. Cars/Vans are clean, service is outstanding, and they always deliver. I wouldn't rent from any other store. I used them four to five time a year and they always exceed expectations, thank you. See you soon...be safe.
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July 2021 by maliah buchanan
Best location ever!!!!! Erin makes sure you are satisfied and handles everything very professional. You get prompt service and she cares about her customers.
