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December 2023 by Amanda Stewart
My boys have patients at Banfield their whole lives. Kitt, Dr Rubin, Dr Estrella and the rest of the team have cared for them through puppyhood into their grumpy old man years. They know us when we walk in the door and it has always felt warm. I appreciate the weekend and drop off appointments so I can make sure they are always taken care of. The staff has always enabled us to give the best of care.Recently, Petey developed an infection that was not curable. Treatment options were truthfully discussed and we were able to make the kindest choice for him and help him cross the rainbow bridge with his whole family present to love him right to the end. The staff was so kind and understanding, giving us the time we needed for our family.Today, I picked up his remains. They were beautifully packaged with extremely thoughtful touches I did not expect. Kitt kindly comforted me once more with kind words and support. I could not imagine taking my dogs anywhere else.
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September 2023 by R Damon Moss
This must be the WORST NON PET HOSPITAL EVER what hospital CANNOT PRESCRIBE MEDICATION? THEY UPCHARGE EVERYTHING EVEN IF YOUR PET IS ON A PLAN IF I WERE YOU I WOULD STAY FAR AWAY FROM THEM...
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August 2023 by Cynetra Moore
Location next to racetrac on Hillsborough…. Very pushy and I didn’t like that. They need better options as well when it comes to their health plans shouldn’t have to be stuck in a 1 year deal. But my main issue was that I knew what I wanted and felt as though they just kept pushing.
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August 2023 by Chris Patino
Not one person in here had a smile, rude staff, my dog loves everybody, even my dog sense the tension, will never go back, not professional definitely needs customer service training
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August 2023 by Phillip button jr
Good vet just feels to corporate
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July 2023 by XVaultX
I would never go there again THIS IS A WARNING TAKE YOUR MONEY AND GO SOMEWHERE ELSE! HORRIBLE DOCTOR!! I brought my dog there for checkup and shots and my dog had a miner murmur and the doctor told me he’s gonna die and I should go back to the breeder and get my money back and made me cry even tho nothing was wrong with my dog, and He was completely neglected by the hospital I brought him in a week later for a shot and they tried to make me pay for a checkup he even tho he just had one done 6 days ago with them and BE CAREFUL OF THEIR PLAN THEY OFFER (GO GET PET INSURANCE).
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July 2023 by Damiano Fusco
Fantastic doctors, but the place is not well organized. Communication and waiting times are always a problem.
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June 2023 by Leila Accad
They always take such good care of us and our pets.
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May 2023 by Ionikos Rangers
They have No experience to treat dogs keep ur dogs with no vaccines and chip and cook for them one plate like you eating and ur dog will live long enough !!!! Is the true no one is better than yourself to take care your dog!
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April 2023 by Kristen Milligan
Amazing Eric is awesome my cat was running a fever and they helped and now my baby is all better they are always up front. And they have plans for them to which helped alot
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December 2022 by K S
Clean, Took good care of my dog.
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November 2022 by Agi Jakab
They always take good care of my precious Cody.
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September 2022 by Daniel Sallade
Great Team - Best Banfield in the Bay area
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August 2022 by gareth ward
I would not trust the employee named “Kit” to even walk my dog, the lack of compassion the man shows for our pets is unreal. He genuinely could not give a darn to lift a finger to assist a pet. Very condescending and rude and makes it clear he is the highest up individual at the location, and if you have an issue with his service you can leave.And that is what I will be doing, cancelling all my pets plans with Banfield, I was already unhappy with the policy for Covid still in place not allowing us back with our pets, but I would never let my pet out of sight with someone who shows such a lack of empathy which was duplicated by deena.On a plus kaitlyn was absolutely awesome so my dog will have what she needs thanks to her extra effort . 5 stars for her
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October 2021 by Debbie G.
We've taken our 2 dogs here for 5 years. Since Covid, they won't let you go back with your pets. They make you drop them off and pick them up hours later even for a simple visit. However, if you owe them money, they welcome you in & staff even pulled down their mask and stood right next to me at the counter. Funny how that works! My dogs are anxious and I won't subject them to another solo visit here. I dislike Dr. Rodriguez who is rude and condescending. I cancelled my pet insurance for both - like it helped when 1 dental surgery was $600 out of pocket WITH their insurance. Find a nice Vet who loves animals and avoid this corporate office that's more concerned with $$ than your fur baby.