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December 2023 by Erica Roche
My dog and I are always taken care of. We arrive and usually only wait 5 mins before my dog is taken for her appointment. Parking can be rough but it all depends on the time of day you arrive. I like the stand alone locations.
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December 2023 by B D
Dr Blaustein and the entire Hunters Green tech staff has been a blessing to my dogs Leia and Pedro! When I first moved to Tampa, I began here. I now live in St Pete, and *still* commute here for the superior care that other Tampa Bay Banfield locations severely lacked for us. I always receive 1 or 2 follow up calls checking in on my senior pups after any visit, major or minor. Dr. Blaustein explains everything thoroughly and directly, and has been the most consistent and reliable vet I have had and I am greatly appreciative of all the staff at this location!
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September 2023 by karla deneb salazar campos
I will never take my pet to that place again, on Saturday August 19 I had an appointment, we arrived at the respective time (3:00 pm) they told me that the appointment had been canceled in the morning (something I did not do ) and They couldn't take care of it because I had many dogs, also the girl who works there is called Leilany, she is super rude and arrogant, she told me that I could take my pet wherever I went, I wanted them to consider the people they hire there better for them to provide good customer service no one should take their puppies to that place.?
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May 2023 by Sarah Chong
Love Banfield!!! The staff was so nice with my new puppy and were so accommodating for me as a new dog mom. They answered all of my questions and my pup was not scared to be held and worked on by them. The facility was nice, clean, and friendly. I would recommend to anyone.
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March 2023 by Jordan Fitzgerald
I wish I was able to give no stars to this place. Horrible, and with all these negative reviews left from my whole family, they still do not call to rectify our experience and make us somewhat whole again as much as we can be with the loss of our pup now. Very unprofessional and completely misdiagnosed my dog and made him suffer when he did not need to. Do not bring your pets here!
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February 2023 by Carla Fitzgerald
WORST PLACE TO BRING ANYTHING, LET ALONE YOUR PET. SO UNPROFESSIONAL AND ACTUALLY MIS DIAGNOSED MY DOG. WON'T EVEN CREDIT ME FOR MY VISIT THEY MESSED UP ON. DON'T GO HERE, PLEASE.I WOULD PUT 0 STARS BUT WON'T ALLOW
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January 2023 by Frank Fitzgerald
Brought my dog here last week and they were rude all around. The lady at the front desk had no bedside manors and made you feel rushed. I saw two male doctors and they blatantly miss diagnosed my dog. He ended up having a mass the size of a grapefruit and you’re telling me they didn’t see it when I brought my dog there the week prior? Again terrible all around service and I highly recommend you bring your baby elsewhere. Trust me.
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November 2022 by G L
Update: Dr. Piper is wonderful--very professional and the best customer service for both dog and owner. However, this location has problems with organization and admin. They had no record of an appointment I made by phone.--I'm frustrated with this location. I took my dog in specifically because he was overdue on a vaccination and set an appointment for the vaccination and decided to get dental cleaning and an exam done while he was there. They did not do the vaccination. Do they pay attention to the reasons I give for the appointment? Do they check the records for overdue vaccinations? Clearly no. I found out when I asked them to send the records to a pet boarding facility and the facility told me he was overdue on his vaccination. Their solution was for me to take him in again for the vaccination. No respect for people's time. I also really disliked Dr. Steven Blaustein manner during the post-appointment update call. He's one of those who ask if you have any questions and gets annoyed when you have a question.
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October 2022 by Arren Vann
Great with my baby girl. Shorkie
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October 2022 by Aileen Ocasio
The staff is very nice but depending on who you deal with you get all different answers. I feel like no one communicates in the office.My first issue was when they clearly put a different breed on my puppies rabies license and didn't think it was a big deal. Now my second puppy is being held till after almost 18 weeks before getting his rabies shots. I will not be renewing my service I will try another company.
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September 2022 by Wilmarie Filomeno
We got there ahead of time for the appointment with our 2 dogs. There were 2 other couples already been help. We did what any conscious person would do. We gave the space and sit were we can be seen. Well, no one of the employees acknowledged us when we open the door ( golden rule for ANY BUSINESS). They took care of the previous people perfectly fine another employees came out to take care of the dogs ahead of ours. Then 5 minutes past and nobody greet or acknowledge us but the other customers there. So we stand up to the desk, and another golden rule was broken both of the ladies took the phones and start making calls (golden rule the client in front of you is your number 1 priority they took the time to come over the business, please hold is for phone calls). We did not got not even a smile, or will be with you in a minute. Several calls were made, and the youngest lady stand up and left without saying you guys need help?. So of course we left without getting my pet seen by the Vet. I had been at Lakeland location where they seen my baby boy and they were awesome then he got surgery at the Wesley Chapel location super amazing too. I need my other sweet angel to be seen and I want to be sooner so I figured out it was going to be OK due to previous experience at the other locations. So wrong, usually I do not write if I don't have any positive feedback cause that is not what world needs, but definitely worth to say I am so upset the people are so rude, unapologetic and insensitive this days I couldn't let this one slide
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August 2022 by Jason Ossler
Without a doubt the best Banfield I have ever been to, and the best vet in the area. Are they perfect every time...no, but no one is, we all have our off days. I trust every person in this place with all my animals regardless of the issue. The ladies in the front are always super nice and welcoming. All the doctors are great, but Dr. Fig is on another level. She has to be one of the most dedicated Vets I have ever seen and might possibly love my dogs more than I do.At the end of the day, this place is less pushy for additional services and cheaper than the local vet I had seen for 7 years. Here is to hoping they can keep this up and retain their staff that makes this place amazing.
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August 2022 by Natalie Mathis
I have always been happy with our experience at this Banfield, but today I feel that the staff went above and beyond. My dog had some issues (self inflicted) after being neutered a few days ago and they got me in immediately to see the doctor. They knew that we lived an hour away and so got everything done while I was still there in the office with my dog so I didn’t have to leave and come back. Meanwhile taking care of other pets that had appointments. I was very impressed and appreciative and really recommend this location Banfield pet hospital.
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May 2022 by Luis Fonseca
I bring 3 did here and they have taken very good care of them. Thank you.
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May 2022 by Scott Derby
Very responsive and attentive to animal patients and their owners while strictly adhering to all safety precautions and protocols
