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January 2025 by nick pate
Crappiest service and long wait , 2 tellers 15 people in line , business line has a Person sitting for 30 mins having a casual conversation…. Do better Bac … avoid Bac at any cost … bank deserves less than a star
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January 2025 by Saritma Rosa Rodriguez
I'm still sitting waiting for you
They took care of me and I've been here for 2 hours, there is no system to control customer service, all the offices doing nothing. The only person who is attentive to the client is not here “Margarita”. The rest are good for nothing, they pass in front of the customer pretending that they are busy and the line does not move. The truth is, prepare to waste the day waiting🥲. Please don't play with people's time. Put in a system that's worth it. From the moment you arrive they are telling you that it will be more than 2 hours of waiting. Luck
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January 2025 by george Quintero
I was assisted by an advisor named Ivanna who was very diligent in opening a business account for me. I speak from my experience and she was very pleasant. thanks Bank of America
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January 2025 by Valerie Aaby
Husband went to go cash a check and they deposited instead. Making the funds not available til after the weekend. Poor service. They couldn’t reverse it.
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January 2025 by Darlene Santana
I received really good service when I went here today. It's a little bit confusing knowing where you have to wait so be sure to ask if you aren't sure or you could be possibly wait a long time in a long line. That wasn't my case but I saw it happen. Other than that, great service. They speak spanish and english, so that's a plus.
Editing review lowering the rating since they couldn't help me with an issue (after visiting this and another branch amd calling customer service twice as well, only to be told contradictory information). The same issue was solved in 15 minutes when I gave Chase a try.
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December 2024 by Leonela Mccomb
Horrible service don't inform you enough info ...takes all your money with fees you had no idea..I DONT RECOMMEND THIS BANK AT ALL
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December 2024 by Javier Alejandro Labarte Rodriguez
They take a long time to serve customers, you can easily waste your day waiting to be served, in fact, when an employee of the place tells you, you should sit and wait, a representative is going to serve you, and you see that the customers already present are not move up the line, that translates to "We're going to resolve your request, but today, you're going to dedicate your day to us," and I think customers' time is respected, minutes in the United States of America, could become positive or negative balance of your account. Luck.
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November 2024 by Dany
Slowest service ever every time I go I have to wait almost an hour with barely any people in line it’s ridiculous
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November 2024 by jesse n
Bad customer service I've been waiting for an hour and a half to open a bank account with my son. Seems to me other people are being seen before us and we were here before them.
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October 2024 by Yunior Gonzalez
Keylin, thank you for your attention, she is a very good worker, excellently attentive.
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September 2024 by Noesoto1968
Keylin Cardet assisted me with my credit cards and I felt very pleased. She is very attentive and responsible.
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September 2024 by Carlos Munoz
Horrible service!!!! Not even worth 1 star.Long wait times and bad service.
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August 2024 by orlando olivera
Very excellent customer service, very professional, speed and quality, my congratulations for the good performance and attention of Miss Kati (Katherine Martin Santos)
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August 2024 by Jose oscar Fajardo quiñones
Keylin Cardet my advisor. It is the best
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July 2024 by LAZARO Alayon
Excellent treatment and exceptional attention from the representative
Filipe Ulloa from business solutions advisor
