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November 2023 by Rj Raposa
The manager wouldn’t let me through because I got a new car and the sticker was not on the glass. Said it was against policy. Took the sticker and didn’t let me through. I had been a member for 2 years and they were unwilling to work with me on the issue. When I reached out they didn’t understand that I was willing to put it on my car after. Worst customer service I have ever experienced. I would recommend woodies. They have better systems and a better car wash over all. I am currently working with my credit card company to get my money back. I amHonestly shook at their unwillingness to work with me. I had not run into any issue with the company before hand. I’m saddened by this experience but I would strongly not recommend Mister.
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November 2023 by Todd Mulder
I have been a customer here for a few years. Since Mr. Carwash took over, we have lost the luxury of towels to dry our vehicles and the customer service that Clean Machine provided. These folks were great! They would regularly walk around the premises to greek customers and make sure everything is working properly. They never had the best tire shine application. The staff would always offer, and sometimes insist to hand apply tire shine since the wash bay doesn't apply it evenly. It's disheartening that these big chain companies do not care about their customers. They will take them or let them go without a care! I was still going to remain a customer until my bill went from $24 a month to $ 44. The staff there told me that they would grandfather me in at my original amount and will never go up. I called Mr. CW and asked if they would grandfather me in, and they would not. They told me, "That's the rate." If you don't want to continue your membership, you can cancel it. I don't think I'm alone on this disservice. Seems to be a lot less busy since takeover. Sad.
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November 2023 by damian j velez
But an update on the subject matter. They're in process of correcting the situation by replacing the rim so I can rightfully say it's an improvement. Will post new replacement rim once it's done.
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November 2023 by Dylan Manatine
This car washed recently changed from Clean Machine to Mister Car Wash. I love this because of the convenience of the location and it made my unlimited wash club more valuable! The changes they have made have been positive and the car quality is the best around, especially compared to the competition!
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October 2023 by Uncle Sam
****CANCEL YOUR MEMBERSHIP IMMEDIATELY**** I was a loyal member of this car wash until it was taken over by new management.They no longer offer towels, glass cleaner, floor, mat cleaner and they remove the shade while you vacuum.I am now a member at take 5 car wash, which is down the street. Friendly service, glass, cleaner, towels and a shade while you vacuum.And best of all there is no tipping pressure at Take 5 car wash.You’re Welcome,Benson
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October 2023 by Heather D
Disappointed. I paid for an upgraded wash. No one brushed or sprayed the front or back of car before I went through the car wash. After the wash, the bottom of my car and rear were still dirty. There were multiple other spots on the side that appeared to be missed. I definitely feel there is a problem with the brushes. The new ownership also took away the free towels. So while my outside was somewhat washed, I could not dry off the car, clean the inside windows or dashboard. I thought it was funny how they advertised "free vaccuum cleaners." The other places I have gone to include vacuum and towels as part of the price., with no special advertising. Don't think I will be going back. I can more for my money at the competition!
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September 2023 by Andrew Amenta
I became a member back when it was under the Clean Machine name. The services and features were great at a reasonable price. Then the services started to get cut. First the floor mat cleaners were removed. A few months later I was told another company was taking over and this would be even better. It started with vacuum nozzles that create an annoying high pinched screech. Then the shade covers were removed. Next the drying towels were discontinued and the the window cleaner spray was also stopped. The reduction of services and the upcoming price October 1st price increase convinced me to try the new competitor down the street. They have all the services I was accustomed to except the floor mat cleaners. I do not understand how businesses think they can reduce services and increase prices and expect to retain loyal customers.
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September 2023 by Libby Wetterhan
Mister ruined this car wash. They don’t offer the towels or windex anymore and it is VERY strongly scented for no reason. Anyone who is triggered by synthetic fragrance stay far away. Will never come back.
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September 2023 by Dan L.
Previously a Clean Machine location and before being bought out the location was decent. Now this car wash is not worth half of what you pay for it. First time back since being changed to Mister and wow, it is bad. Not just a trash them post but specifics. The brushes barely touch the car, leaving dirt streaks down the side of the car. Tire shine that gets 3/4 of the tire so now my tires look awful...not to mention the rims didn't come clean at all. The dryer didn't dry and of the back of my car so all the water pooled back there after driving out.They got rid of the glass cleaner spray, the pre wash station (can't remove bugs on glass before wash and the wash didn't do the job), the hand applied prewash spray is gone, and no more microfiber towels. I took my own towels, expecting this, and they were completely soaked and dirty from the clean up I had to on my car AFTER getting it washed.One positive is the vacuums, they are strong, but when your a car wash, the wash should be what your known for....will not be back.
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August 2023 by Felipe
Under new management. The most expensive wash leaves a lot to be desired. They ask for a tip. A TIP at an automatic carwash place, one that you have to break your own back sweating under the sun to clean the stuff the automatic cleaner missed. I really liked the place. No towels. 0 shade provided. Probably won't be coming back. I think you'd be better off going to a 7-eleven automatic car wash. 2/5 would not recommend.
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August 2023 by Mark
Been coming here for years and it has gone downhill tremendously. Yesterday the attendant asked for a tip??? For what? At the wash they tried to run me up to the back end of the previous one. I held back while they frantically waved me forward. Coming out the other side the other came to a complete stop trying to get their car in Drive. That is why I held back. They no longer prespray your car. No towels, no cleaning solution, no floor mat cleaning station, some vacuums not working/plugged. Just another run-of-the-mill, bare bones car dust remover. My truck came out almost as dirty as it went in.
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July 2023 by Dave Schultz Jr.
Prior to Mister Car Wash buying out, this was an outstanding place to visit. Now that Corporate America profit hungry Mister Car Wash has purchased, it has gone downhill. Hoping that it would get better, I kept my monthly membership. BUT, everytime I go something is broken at the Wash. This time the left side brushes were out. I will be canceling both of my monthly memberships.They no longer provide towels, mat cleaning machine is gone and the customer service they claim to speak of is a farce and the equipment stays in limbo. Plus, they have increased the pricing across the board.Do yourself a favor and drive down Hillsborough 1 more mile to Take 5 Car Wash. It's brand new, costs less and they provide towels. Seems like an easy decision. I think that's where I am headed.
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June 2023 by Debbie Valenti
Dont waste your money! What a rip off ! I just paid $20 for a car wash that doesn't include towels or window cleaner or water or any kind of Mat cleaner like the Clean Machine company used to have at this location.I paid for the tire cleaner and my tires were neither shiny or clean. When I asked for a refund I was Told I was Only able to go back through The wash again.... not the same thing and on top of it all they have the nerve to ask for a tip when you pay at the front! Ha, I will not return. This used to be my one and only car wash not anymore there are many others down the street that are worth the price and at least have covered awnings.
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June 2023 by Ari Jones
Do not waste your money on this carwash! I just paid $20 for the platinum wash and my car is dirtier than it was before I brought it in. The wash uses almost no soap and just doesn't clean at all. There is still dirt and grime all over the car and now it has water spots as well. I also felt pressured to tip the attendant who just came over and swiped my card on the SELF-SERVE console and then asked for a tip simply for swiping my card.It appears most of the positive reviews were from the prior management/carwash and looks like recently there have been multiple negative reviews. I would not waste your time or money here.
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June 2023 by Heather McKnight
This wash is under new management/ownership. If you're coming here as a previous customer and expecting the same quality of wash/experience for your $$, then you will be disappointed. I purchased the $20 wash for our SUV that includes wax, tire shine, etc. After the wash, I was vacuuming my car and noticed that the back had brush marks and grime--clearly the brushes hit some parts of the back, but not other parts. I called an employee over to point this out and they told me this was common and that it's from overexposure to water spots. I disagreed and ran my finger through the remaining dirt on several spots to illustrate that it was definitely dirt/dust on the back of the car. They agreed to send it through "one more time" for another wash. I drove it through the wash again and it was only marginally better--there were still pockets of grime and brush marks on the back. We used to bring our cars here to get the same exact $20 wash and the tires would come out looking treated/shiny. NO MORE - even after these 2 trips through the wash, the tires didn't shine at all. The facility no longer provides towels or any of the extras that kept us coming back--the rep said they have no plans to do this and that they are focusing their $ on the "quality of the tunnel"--a pretty ridiculous statement considering that my car still came out with swirls of grime on the back and no tire shine. The only redeeming quality is that the remaining bank of vacuums (only one side is operational now) are a good strength--thus the reason for 2 stars instead of 1. This WAS always our go-to wash, as the quality and extras warranted the price. No more since the most recent change in ownership.Service: Auto interior vacuuming