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February 2024 by Tom Fletcher
AVOID AT ALL COSTS - DAMP AND UNHYGENICMe and my family stayed here early February on a family holiday. We stayed for one night as was travelling back from Tampa the next day. The hotel was frankly, horrible, it absolutely stunk of damp in the corridors and the room felt so damp it was almost unbearable. The 'double' beds were more like single beds and we did not sleep a wink. The bathoom fixtures were covered in rust and there were hairs all over the place. The breakfast was inedible and pathetic, the waffle batter tasted off and every single other option was either dry, rock hard or of terrible quality. I complained (nicely, not shouting just politely) on the morning we were leaving and the member of staff said ''I'm new so I don't know what to do''. No mention of a manager or where to claim a refund and to be honest I did NOT want to hang around so left. I did not speak to any other member of staff and I carried myself in a very polite manner. No doubt they will reply to this review apologising and 'promising' to improve / saying I was abusive or making some story up; my advice, DO NOT STAY HERE. So many more hotels in Tampa, look elsewhere for the sake of your lungs!
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February 2024 by Ernie A. Stephens
Older property that shows is years. The Housekeeping staff can be more attentive; someone left a roll of trashcan liners on the bathroom sink. Plus, the room was not refreshed.
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February 2024 by Joaquin Joubert
Been staying here for years when cruising outnof Tampa!! Rooms are big, comfortable and quiet! Staff is always welcoming and personable! Full hot breakfast, gym and pool.
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February 2024 by Klaus Artner
It's very shabby and way too expensive for the price. We had a free night. And for 28,000 points that we would theoretically have to redeem, what a shame about the points. This hotel would no longer exist in Europe.Rooms: Very shabby building. Not adequate for a Best Western. Room was bare. We didn't feel comfortable in the room.
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February 2024 by Tim Shields
My wife and I were planning to stay over night at this Best Western on Dale Mabry. We were coming to Tampa and to Clear Water to celebrate our Anniversary. When we arrived at the Hotel we checked in and were looking for places to go for dinner. The Weather was cold so we turned on the Heater. While sitting n the room for a while and getting ready to go to dinner my wife said that the unit was blowing out cold air. So we checked the thermostadt and the unit displayed that the heat was on. I called down to the front desk to talk to the attendant about the heat. He said that there was no heat in the Hotel. I said that is not acceptable. He never offered to find us a room with heat. I calles the Best Western Relations phone number and talked to them. They were surprized that the Hotel did not have heat in their rooms. She made a call to the hotel to talk to them and put in a case ticket for us. My wife does not do well in a non heated room for fear of getting sick. The person who I spoke with at the Customer Relations office did not get any offers to find us another room that had heat either.We dicided since the Hotel desk worker said there were no rooms with heat that we would cancel our reservation. We called another Hotel within our price range and promptly made a new reservation. Luckily when we told them what happened and asked if they had heat, they took 25% off of their nightly rate.On Tuesday I received an email from George Casanova the GM. He stated that "Our team worked diligently to address the issue promptly by offering un an alternative room with proper heating facilities. However, we understand that you chose not to relocate at that time." That is a false state statement. We were not offered a room with heat. Your guy at the desk said that there were no rooms with heat.In another review that I have just found on line someone was complaining about not having heat in the room and George said to this person... "Regarding the lack of a heater in the room, we want to clarify that our hotel is designed to accommodate the warm climate of Florida, and heating systems are not standard amenities due to the typically mild temperatures."I called George Casanova and spoke with him on the phone today. He blatantly said to me. "I am refusing to refund the money to you. We are finished, You are wasting my time and your time" He then hung up on me.We pray for the manager of this Hotel chain. And unfortunately, George is giving the Best Western name a black eye.God Bless you all.Once we got into our new hotel everything was great.We had a great dinner at a restaurant and on Monday a wonderful Anniversary celebration in spite of the Tampa Best Western.We still will stay at other Best Westerns, but never the one on Dale Mabry.I do not recommend this Best Western.And for those reading below, what they said again, we offered to relocate. That is a blatant lie. We were never offered another room. So please don’t say your team work together to try to find us another room. If it would’ve been offered and it had heat we would’ve taken it.
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February 2024 by Timothy Shields
George....Shame on You.
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February 2024 by Debbie
Front desk Anthony was Very helpful, kind respectful .The location of the hotel is great and close to everything,Good service. Nice and clean accomodations. Highly recommendable hotel.
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February 2024 by Susan Smith
Plan on staying again. Rooms were cold Breakfast was great .Food & drinks: Love the free fruit sometimes at best Western you have a array of things at the front desk to get the snack. Big muffins. The fresh fruit coffees hot chocolates. I love it!
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February 2024 by Joni Steele
I was planning to visit the area and was looking for a hotel to stay. However, after reading the reviews, I decided not to go there. Many people have complained about how dirty and unpleasant the place is, and the staff seems to have a false sense of high standards. It's understandable if there were only one or two bad reviews, but there are several. What's worse is that the manager is banning anyone who speaks up about the issues. I will most likely also be banned for sharing my opinion. Thankfully, reading the reviews saved me from having a bad experience. My advice...always read up on reviews when considering a hotel. People will let you know if things are dirty or not. And when you are sleeping in a bed, and using a bathroom that dozens of others use, you want to ensure that the cleaning staff takes their role seriously.
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February 2024 by Jose Manuel Berne lara
Enjoy your stay very much. a very clean hotel. my room super clean. excellent sheets. Very friendly staff, very delicious breakfast. thank you.
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February 2024 by Deborah Ferguson
Place was old and in need of deep cleaning. It was really cool in Florida and the heat didn't work in room.Rooms: Need updating and deep cleaning
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February 2024 by Deborah
If I could give this place a zero or a negative review I would. It is horrible nothing like the pictures. It said "sitting area" that consisted of a nasty dirty chair in the corner. The temperature at the time was at night in the forties and the room had no heat. When I called the front desk I was told they were doing renovations and didn't have heat. I had to go to the store and purchase a heater to get warm. When I complained I was told I could talk to the manager in the morning. The room is old the carpet is nasty and dirty. This has ruined my time in Florida and will never return to this place.
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February 2024 by Bill King
I was told by a front desk employee they removed all microwaves because guests were misusing them and they got roaches. She said I could use the microwave in the breakfast room which had an unlocked door but when I used it late night a different front desk person came in and said nothing but stared at me. It was eerie. I shared I was told it was OK to use and he told me he was told guests can’t and I had to use one in a closet down the hall. I did but it that was un-lit and had a slop sink and stuff on the floor; it looked like a refurbished restroom. I asked to speak to the manager because I wanted permission over the next days I was staying to use the one in the break room, not in that closet. I was told the manager would call me the next day at 10am. The manager never called and I asked for him midday and then asked later in the day about 3:30. I wanted permission to use the microwave in the breakfast room, get one, or some other solution -- and to tell him there is info on their site picturing a microwave so they might want to know that for future guests. The front desk person called the manager, George, and then gave me his phone number and when I called George he blasted me. He said he was “personally insulted’ by me calling him on his cell phone and yelled asking me how I got his number. (I didn’t want to get the young man at the desk in trouble). He knew about my request for him to call at 10am but said, instead of helping me, that I was required to check out the next day and he has “authority”. He spoke patronizingly with phrases like, “listen this is what is going to happen”, “do you understand?” “how do you like that?” He said has the right, is the decider and kind of ranted for awhile. I tried to diffuse his anger by not saying anything and then explained my simple reason for asking to talk to him and apologized for any misunderstanding. He switched gears and then seemed nice, told me he was coming back to the hotel and will be speaking to me in 5 minutes. He said his job is to make me happy and I don’t have to check out. It was odd. I was down the street, came back and waited 20 minutes in the lobby but he never came to me. He had a microwave put in my room and the front desk clerk told me that after I waited for 20 minutes. When I looked at reviews for this hotel it was interesting to note that the owner writes back to reviewers and is professional and nice. This manager, George, also responds to reviewers and is sometimes professional but not other times. Twice, Georges says he is banning the reviewers from ever coming back (sounded familiar). He also signed his name with “GM and Gate Keeper” under one of his responses. (Really, he sees himself as the gate keeper”)I had some good experiences while there and a couple other not so good ones, but this was over the top. My toilet was backed up and they gave me the plunger myself and then a toilet brush and cleaner. Sadly, I planned to stay there again in 10 days when I come back to Tampa (I wanted to stack up some Best Western points) but, of course, I won't. I guess you could say I am banning myself instead of having the Gatekeeper do it. If you need a microwave, this not the place. If you don’t and don’t ask for any special things it is in a great location and there are some good features …
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February 2024 by Aldo Daniel Mainieri
3 star hotel with good quality-price ratio. Good ubication.Food & drinks: Offers varied breakfast.
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February 2024 by Justin
This hotel is disgusting. I told the front desk about the used bar of soap in the shower, the stains on the bedding, the stains on the floor and refrigerator and she tried making an excuse for everything. I told her I wanted to leave and she advised that's ok and the manager will ge calling me back. He never did. Travelocity pushed for a refund. The manager said the room was used. I was there for 35 minutes and majority of that time was with the front desk person in the room. I called this morning and asked for the manager. He called me back as rude as ever said he had god in his side and refused to have a convo and hung up. 10/10 would never recommend this place to anyone.
