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January 2025 by Mark Deem
I recently worked with Kelly Smith at Bob’s Carpet and Flooring, and I couldn’t be happier with the entire process. I was dreading this project because I find carpet stores overwhelming with so many options, and I had only a vague idea of what I wanted. Kelly made the experience quick, efficient, and stress-free.
She immediately understood my preferences and directed me to an area where I could quickly find exactly what worked for me. Her expertise and guidance turned what I feared would be a stressful chore into an enjoyable process.
The installation team was just as amazing—fast, efficient, and so pleasant to work with. They even added matching transition strips that tied my flooring together beautifully.
If you’re looking for excellent service and a smooth, hassle-free experience, I highly recommend Bob’s Carpet and Flooring, especially Kelly Smith and their wonderful installers.
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December 2024 by Hey You
Salesman was 0 and 4 . Changed date .. Said a plumber would be here...Toured house twice and knew what was there then tried to get more money for moving furniture.. tried to send a handyman to do plumbing. When the workers left they had taken out both toilets and had shut the water of at the street. How can this be legal. They left a 88 year old woman with no water or toilet for $7300.
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July 2023 by Matt Colunga
Nice people, very professional. Using them a 2nd time
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July 2023 by Google user
I left a 3 star review which was deleted so trying again. Sales process wih Gerard was smooth. I described my vision, price and quality of products and he quickly provided me with exactly what I wanted. 5 stars for him. 5 stars for carpet installer. He did great. 4 stars for tile installer...he got grout on my doors. 4 stars for laminate installer for all the dings to my week old new paint job on walls and baseboards they did during install. I complained about damages so Jimmy came out to verify. 4 stars for him...he didn't really communicate after inspection. Got a call from Art. Didn't ask if I was happy with the project, he just wanted payment. Told him I already paid $20,000 and I was going to hold off paying the remaining $3600 until they paid $400 for touch ups and repainting the doors. He gave me attitude...over $400 for a project that cost over $23,000. I expect near perfection and better customer service for as much as I paid. Fortunately Gerard called next day to settle bill less my damages but Art lost 1 star and 1 customer. They need more guys like Gerard.
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July 2023 by Randy Orne
I left a 3 star review which was deleted so trying again. Sales process wih Gerard was smooth. I described my vision, price and quality of products and he quickly provided me with exactly what I wanted. 5 stars for him.5 stars for carpet installer. He did great. 4 stars for tile installer...he got grout on my doors. 4 stars for laminate installer for all the dings to my week old new paint job on walls and baseboards they did during install. I complained about damages so Jimmy came out to verify. 4 stars for him...he didn't really communicate after inspection.Got a call from Art. Didn't ask if I was happy with the project, he just wanted payment. Told him I already paid $20,000 and I was going to hold off paying the remaining $3600 until they paid $400 for touch ups and repainting the doors. He gave me attitude...over $400 for a project that cost over $23,000. I expect near perfection and better customer service for as much as I paid. Fortunately Gerard called next day to settle bill less my damages but Art lost 1 star and 1 customer. They need more guys like Gerard.
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July 2023 by Laura Strickland
Lauren, our sales rep at south Dale mabry store was super knowledgeable a,d customer service oriented. We felt very confident in her promise to deliver and she did! The two individuals who installed our flooring, Sergio and Henry, were awesome. They were organized, prompt, efficient and neat! We couldn’t have asked for a better experience! Thank you Lauren, Sergio and Henry!
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July 2023 by Elaine Pickering
We visited our local Lakeland FL store for carpeting. Brandon greeted us as we entered the store. He was cheerful and energetic. He helped us choose our carpet for 2 bedrooms. He measured our rooms the same day. He took his time explaining the process. Within less than 2 weeks our carpet was installed. The installer, Chris, was on time, neat and did an awesome job. We are so pleased with the entire process. We will recommend them to all our friends. Thanks Brandon and Chris!
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January 2023 by Clarissa G.
ABSOLUTELY FANTASTIC customer service, quality and work from DAY ONE! We are SO very grateful for the hard work, personal service, and guidance from Wayne, Rufus, and the entire Bob's Team from the start. They went way past my expectations to help me obtain my "dream floor" (which has now added well over $50K to the value of our home). Once Wayne helped us make the perfect choice (and gave us an excellent deal on top of it all), Rufus scheduled the installment perfectly to fit our busy lives and come out as stress-free as possible. Finally, Manny and his Team did an installation job that blew my mind, going way above and beyond my expectations... finishing the job flawlessly in no time at all. I couldn't believe it and I am beyond grateful to the entire Bob's crew for making this all happen for my family and our beloved home. We highly recommend Bob's for all your flooring needs! :) Thank you, Clarissa G. & Family of South Tampa
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December 2022 by J V
We were truly pleased with the carpet selection and the installation process. Both men were professional, courteous and completed the installation in one day (moving furniture, removing old carpet, and installing new carpet, amazing!) Dana was truly a pleasure to work with. We were disappointed that there was no follow up courteous call to see how everything went, also we requested additional pricing of carpet for our stairs and never received a call back.
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September 2022 by Chia Wei Chen
Excellent selection and very knowledgeable salesperson. Great place to see different kinds of floorings and carpets.
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January 2022 by Loparco HomePrinter
A Sarasota friend recommended Bob's C&F. We have not been disappointed. Daniel was responsive, helpful and very knowledgeable. And then the installers crew led by Luis were wonderful. They did a fantastic job. Would highly recommend.
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December 2021 by Dave Gardina
Daniel was great at his job. Very knowledgeable regarding carpet and took his time with my wife and I in selecting the right carpet for our house, decor and budget. Was kept abreast of all information in a timely manner. Installers were polite, fast and tidy.
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December 2021 by Lori Wright
Daniel was very helpful and knowledgeable. He offered options that would work best in my home with 5 dogs and helped me find a carpet that was in stock…not the easiest thing to find these days!I appreciate his attention to detail and will return the next time we need flooring in our house.
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December 2021 by Bo z
re: owner response, Daniel must have x ray vision to see thru the floors! There were 2 spots he could have possibly noticed,and not $1300 worth. So keep lying to people he is a liar and also apparently you are to. He learned from the best. And this is not the last of this you will hear so real good customer service LOSER....BOBo the owner , I will take this as up the consumer rights ladder with the state. And notice only 5 star ratings you delete the others. Daniel didnt say anything before after or during the estimate and when asked directly he went silent, He is complete lies so maybe he should work at his folks flooring store in Port Charlo.BEWARE OF SCAM!!!!!False advertising!!BOBOs carpet and flooring......That should be your name....I was lied to by the manager to get me in the door. As well as my he lied to my elderly mother. What do you for $2.79 per sq. ft. for install,nothing! Over $1500 for the install and that was to little to charge me. He added all kinds of charges. My estimate was 1300 dollars higher than the product and installation. asked Daniel the manager he was unable to explain.His answer to me was we were not on the same page. Lets see if get on the same page now? I have a filed a complaint with the Better Business Bureau. And will fill a compliant with the State regarding their contractors license in the a.m. The worst experience with a flooring store ever! I would like for the owner to respond to me personally. My family has been in Tampa 3 generations and we do good business unlike your store on Dale Mabry. And also called the other store on Dale mabry, lol the genius that answered the phone had no idea about the advertised sale said he would research it ............That was 2pm and guess what he is still researching it because I never got a call back.Good job BOBOs carpet and flooring keep your employee trained well.
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October 2021 by Juan Santallana Sr
Highly recommend this store for all you flooring need. Store manager Daniel was extremely knowledgeable and helpful. Excellent service.
