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January 2024 by Lila Gilbert
Had the windows of my new Ford Transit Connect tinted while in the area for medical treatment. Not only did the windows get tinted but whatever they did to the body of the car it 'GLOWED'. I got all bleary eyed when I saw it-it will probably never look this beautiful again. My car is Red, it looked like a Christmas sleigh all it needed was a red nose and reindeer ears. Sadly I just admired it and didn't take any pictures.
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January 2024 by Tanner Goktepe
I am extremely satisfied with my experience at Brandon Ford. Mike, my salesman, made the car-buying process a breeze by truly understanding my needs and preferences. Nicholas, my service advisor, provided top-notch care with attention to detail and prompt communication. Rich Wood, during my service visits, exhibited exceptional customer care, showing professionalism and a genuine concern for my satisfaction. The team at Brandon Ford, especially Mike, Nicholas, and Rich Wood, exceeded my expectations, making it a dealership I can confidently recommend to others.
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January 2024 by Joseph E Pearson
Had several bad experiences with the service department. The parts guy's seem to know what thay are doing though.
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December 2023 by Rich W.
Brandon Ford always takes great care of my truck. Everyone here is so friendly and always treats me like family. Thank you Brandon Ford !!!
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December 2023 by Daniel G.
Deceptive business practices. Parts were removed from my sunroof and they claimed the never removed it. Contacting corporate because they are a bunch of liars
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November 2023 by Kurt Rocco
I had placed an order at a local dealer and did not have a good experience at all. I was able to get in contact with Danny at Brandon Ford, and he was a great help and very attentive. He was very transparent and tried his best to get me exactly what I wanted. Although I wasn’t able to get my vehicle at Brandon Ford (due to specific model), I highly recommend them, as they are very professional.
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November 2023 by Randy Black
Desiree and the service team at Brandon Ford did a great job taking care of my sons Escape. Desiree provided me with an estimated time to repair upfront and set the expectations so there would be no surprises. They even finished ahead of schedule. Thank you Desiree for going above and beyond. It is comforting to know someone cares.
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November 2023 by Jason Nippert
Angel Garcia is by far the best salesman I have ever worked with in the car buying process. He was extremely knowledgeable. He went to great links to accommodate everything we needed. I am incredibly impressed with him.
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November 2023 by Jovan A.
This has bin the best dealt ship I ever bin the have the best cars for the best price I had the best costumer service and if the manager see this his name is Andres Lopez he was really calm with me he was giving me the best price
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October 2023 by Angela M.
I called the number provided by the business manager and left a message to have the service manager call me back. No call back as of now. It is has been a couple weeks. Just shows that the follow up and quality of customer service/workmanship from this dealership is poor. It starts from the top of any business and trickles now. From management to service technicians. If you have another dealership that you can go to. Please go there not here.
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October 2023 by Barb Morgan
Justin B. Was great as are service advisors, the service it self was fast and courteous. Really knowledge! Would highly recommend! Loved our experience! Playground for kids, probably only good before like noon for the sun.
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October 2023 by Timothy S.
I took my 2021 Ford F150 in for regular maintenance, and while rotating the tires, an issue was found with my axle. No problem, I only have 27K miles, and it's covered by warranty. However, they tell me it could be a week or more to get the part, but they DO NOT recommend taking the truck due to safety. Okay, I understand that. So, do I get a rental or a courtesy vehicle? They said "No" and that Ford no longer covers this as part of the warranty unless I have purchased an Extended Warranty through a dealer. Why would anyone buy an extended warranty on a fairly new-ish truck?I was furious. I called Gator Ford, and they couldn't believe that and said that's not true. So, I pick up my truck and take it to Gator Ford. They diagnosed it, ordered the axle, and got me in a rental car free of charge under my bumper-to-bumper warranty. They also got it back up and on the road in just two days.Avoid these people at Brandon Ford, where the service manager did nothing to help, and go to Gator Ford, where they treat customers like people and not another $$$.
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September 2023 by Sean Beeg
So I bought a car here in 2022. Great experience. Since then I have had my car serviced here exclusively.It is a good dealer (as dealers go). Yes they do some annoying things like all dealers BUT they are fair and respond well to customer feedback.Sales: easiest sales experience ever. Very nice people.Service: generally fine, expect some long wait times as they are always insanely busy. Also the service lane is major chaos at all times. Be careful! Service advisors are fine and the cashier and parts folks are good.Rental/courtesy: fine. Excellent staff and fair policies. Keep in mind if you are not getting warranty work done they won't want to give you a loaner, but if you push sometimes they will do it.Overall for a Ford dealer it's a good value.Recommended.
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September 2023 by Sean B.
So I bought a car here in 2022. Great experience. Since then I have had my car serviced here exclusively. It is a good dealer (as dealers go). Yes they do some annoying things like all dealers BUT they are fair and respond well to customer feedback. Sales: easiest sales experience ever. Very nice people. Service: generally fine, expect some long wait times as they are always insanely busy. Also the service lane is major chaos at all times. Be careful! Service advisors are fine and the cashier and parts folks are good. Rental/courtesy: fine. Excellent staff and fair policies. Keep in mind if you are not getting warranty work done they won't want to give you a loaner, but if you push sometimes they will do it. Overall for a Ford dealer it's a good value. Recommended.
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August 2023 by Jerome Ford
Great experience both times at BF with the help of Isaiah .My first purchase was in 2020 & another f150 this year (2023) Isaiah for sure made me a return customer with his easy going personality & knowledge.See you again soon when I upgrade to a big boy F250 lol