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June 2023 by Robin Pero
Please do not use Budget Rent A Car. I used them last week (june 10-June12) and their car broke down leaving me stranded on side of road on my way to RDU airport. I called their roadside assistance and the man I spoke with had the car towed to a Greensboro instead of Raleigh Durham. Budget added several more charges for my returning the car to the wrong location!!! I have had at least four conversations with Budget representatives and so far they have only refunded $244 of the $1100 they over charged me. It looks like I will have to sue them to get my money back. I had been told they would only charge me a total of $179.00 for the 3 day rental since their car broke down. Yet they are still holding more than $800 of my money. Run Do Not Rent From Budget
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December 2022 by Pat Kuster
Terrible and rude service .Not to mention when you make a reservation for 1pm drop off and no worker is there and it’s all locked up and lights are off saying that they don’t work past 1pm on Sundays isn’t a good idea .So three other renters and myself left our keys in the office and cars in their proper parking spaces and took photos of it all .Budget , need you reach out
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August 2022 by Mia Burwell
Terrible experience! I waited for about 3 hours to pick up my car! There was just 1 person working, the line was literally out the door. They marked that the gas was 'full' when it wasn't. Thankfully, I'd taken pics and video before I left the lot because when I returned the car, they tried to charge me because I didn't return the car back full.
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June 2022 by B B
Tiny little office inside of a hotel downtown. Service was great, but they didn't have the car I ordered, and it smells from previous smokers.
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April 2022 by Geppetto Mastro
The place closed up before the scheduled closing time. I had to drive to Tampa international airport to return the car
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March 2022 by Harish Moorjani
We made a reservation with Costco travel to pick up a car here. We were called 3 hours prior to pick up that they did not have a car for us and there was nothing they could do to help. We had to find our own alternative rental for a significantly higher amount. Do not book here. This rental location is a scam.
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August 2021 by J Geleske
Would give zero stars if possible!!! Terrible, slow, unorganized!!!!! Could not even use the credit card reader!!!!! Don’t ever use them!!!!!!!
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May 2021 by Kaitou Kuroba
TERRIBLE TERRIBLE LOCATION. Even worse staff. When I called them, they pick up the phone and then hang up again. MULTIPLE TIMES! It took so long to figure it where they even were and the Embassy Hotel staff is the one who helped.
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April 2021 by WINTER DÁVILA
Best place ever for rental. Didn’t have issues at all
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August 2020 by Joe Wright
Never will I rent from budget again.. they reserved me a car and when I went to location they did have the car. Went to 3 different places plus airport and they still didn't have my type of car.... Budget is the worst place ever ever to rent from
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June 2020 by Shelby S
I went to return a vehicle during regular business hours and not one employee in sight!! Unbelievable!!!!
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December 2019 by Rod Hanscomb
Showed up after making an online reservation. No cars available. Waste of time. Now paying for an Uber to get to the airport for a car. Budget and this independent dealer need to get their act together. Card was charged. Now need to make sure they refund.
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December 2019 by Deborah Davis
Horrible service at Tampa airport . They lost a customer
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September 2019 by Dan Rondeau
Beware of returning after hours - Valet will charge you !! This location does not have an after drop off service even though they are in the Embassy Suites. If you need a car downtown that allows a late drop off then book with Hertz inside the Marriott. The Valet will take Hertz cars back without gouging the $40.00 or so Valet parking fee. (option with Budget is to use the Airport to drop off after hours) Won't even discuss the condition of the vehicle...
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September 2019 by mike towns
Brutal return. One miserable lady working in a cubicle, everyone had to lineup outside. Very unfriendly, unhelpful, and annoying. Worst rent a car experience in 55 years.
