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January 2024 by Nathan Wolaver
Great service and they upgraded us to a sweet mini-van!
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December 2023 by Nyssa Crespo
The place is amazing I never seen such great customer service. Grace and the other co worker are very professional and very kind. They got me and my husband in and out. The facility was clean and tidy. I will recommend this place to anybody I know.
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October 2023 by Pete Kluck
5 stars each and every time. Great service by JP, Martina and Grace. They're pleasant, efficient and helpful. (And I only rent a simple sedan). I will keep coming back, confident of a good car, clean, and service with a smile!
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October 2023 by GoGo Getter
Zero Stars. This is an office managed by scammers. I would say shut it down or get it investigated, but there aren't enough franchises in the area. Worst customer service ever experienced, extremely unprofessional. Beware, and I suggest the N. Florida Ave. location, much more professional staff.
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September 2023 by Katie Mendicino-Coffey
Worked with Juan today. Probably the worst customer service I’ve ever experienced for renting a car. Overall their management doesn’t care about customer experience. We rented an economy vehicle and they didn’t have it available so rather than providing a different vehicle to accommodate we were charged more. The woman who manages the place is equally as unfriendly and clearly they don’t look for repeat business.
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September 2023 by William W.
I rented a car here and I must say that the service was excellent. My experience was first rate, and both Grace and Martina were professional, helpful, and kind. On top the service, the car was clean and comfortable. I highly recommend this location.I have had to extend my rental several time, and I have received the same excellent service on each occasion. This is literally the best rental car experience I have had.
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September 2023 by Jesse James
$375 to rent they're cheapest vehicle available for 5 days. What a joke.
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August 2023 by Nancy H.
We arrived 8/8 and having made our reservation thru Costco our niece picked us up at TPA and brought us here. There was no wait and the gentleman whochecked us in was very pleasant and thorough. He hooked us up with a new Toyota and we were on our way in no time. The car had just 1k miles on it and worked out well for both of us. We left it at the airport a week later. Everything was easy. I highly recommend using this location if you're arriving from TPA. YOU WON't regret it!
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July 2023 by Jon VanNevel
I recently rented a truck from this location to move some large items. Their pricing is better than the other large companies, but beware of the fact that you can't park there- even if you're renting and returning a vehicle to the same location. Not even for just an hour or two. Nothing on the website, nor nothing on their confirmation emails indicate anything in this regard. You must either take a rideshare, have someone drop you off, or park offsite. They suggest parking 'next door' at the hospital- which could result in your vehicle being towed. There's no flexibility in this policy according to their agents. Ridiculous policy to be in effect if they don't tell you in advance.
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May 2023 by Briana D.
Staff was very helpful and car was in good condition at time of pick up. facilities were clean and prices are fair.
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May 2023 by Marina Liddiard
Our car was completely filthy inside when we picked it up, all seats front and back were sticky and gross, there was trash in the door and every surface was disgusting. Luckily I had clorox wipes and scrubbed the entire car on the inside actually cleaning and sanitizing it. I was also told the tank was full and I assumed it was, but I was so busy cleaning the car I forgot to check the fuel gage prior to driving off. As we got on the highway just 2 minutes later I realized the fuel tank was barely over half full and took a picture. The car rental place was not busy and the desk ladies were very nice, but very dissapointed with the lack of cleaning and l being lied to about the fuel tank. Also the phone number to the location is not working and I was told by the desk staff they are having problems, so could not call to let them know about the fuel level difference issue, so hope I can talk to someone when I drop it off later.
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April 2023 by Mary Jane
Amazing customer service. I was in a bind and they truly took the time to help me with my rental. Their kindness and amazing customer service was greatly appreciated.
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April 2023 by john lewis
Poor, rude, nasty service. They made me keep my car after it was broken in to and then never took any payments for 3 weeks and then got mad at me cause I did not have 1000 on my 1 card. Said I was not a man and cursed me out.
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April 2023 by Beaux Peterson
The store was broiling hot. I think the AC was broken. The people were nice though. If you go there be prepared to sweat
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March 2023 by Mbryduck
For your rental car needs, please do not use this company. They will call you an hour before your reservation to tell you that they don’t have any cars. Moreover, they will not offer you a viable solution to their lack of inventory.