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March 2023 by Sanja Beader
The worst customer service I have ever experienced! Purchased 8 foot double doors with glass paid over $5000 they came warped on top had an air pocket on top as well. During hurricane Ian in North port both my doors blew open on a brand new custom build. It took weeks to get someone to access it. I was patient due to the overwhelming demand of issues for many people. Finally when Matt the area manager came by it was very visual what the problem was, but he wanted to bring in the level so he did and we clearly agreed that the doors are not level. He agreed to replace my doors but it would arrive with no glass panel inside just the frame. I didn’t agree for I purchased very expensive doors with the glass panel included, also the lock bolt was broken and the hinges needed to be replaced all is under warranty and was promised to be replaced. I even agreed to keep my glass panel as long as he had an installer instal it for me exactly the way I purchased them. Matt even assured me it was all in stock and fortunately for me no need to wait. Well then he never came back so I was persistent and finally he gave me Ken management of sales dept worthless person. He came by himself tried to offer my husband $100 thinking he’s a tradesman asked him just to fix it and call it a day, my husband was shocked and declined. Ken and I exchanged numerous text messages and many excuses given for months every week I was told he’s coming never came just worthless. I have all the texts from Oct from these two incompetent beings ended up calling head office to speak to the manager Will Godwin. I send all text correspondence we had from 4 months ago called office many times and they all keep covering up for each other probably waiting for me to go away or warranty to run out!Very stressful situation considering hurricane season will be around the corner I can’t image how that experience would have been if my family and I were in our home when the doors blew in on our brand new beautiful home. We purchased these doorsin confidence that they would keep us safe but clearly they are of poor quality and defective in order for something like this would happen. My neighbors with a basic front entry home door had no problems. So I would just like to tell you all buyers BEWARE of these BHI doors they are horrible and the customer service is even worse!!!Sanja B
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October 2022 by Richard Samit
One of my customers I've done Warehouse racking systems for for years they make doors for homes mainly and now that we've had a hurricane come through they're going to be very busy in the Fort Myers area for sure
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February 2022 by Shucks Lentz
Bad service and follow up don't buy their doors with blinds inside window
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September 2021 by Robert Cairns
Builders Hardware Inc. is a well respected business. The team in place, is fantastic ! Their growth is no surprise, they are the best.
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November 2020 by Frances Minissale
4 years ago a company named Solar Shield Windows installed a Builders Hardware Inc. door. Water pours in through this door!! I need to have it replaced! If I could rate it 0 stars I would have!!
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March 2020 by Des Rati
Excellent door shop; great quality doors and lites; perfect place to get all of your needs fulfilled, in regards to doors and windows and great customer service.
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January 2020 by Justin Runyon
I have worked with Jim D. in the office for a few years now and he always does his best to get my product to get jobs squared away top notch service and David at will call always greets me with a smile on his face and gets me on my way in a hurry absolutely no complaints here hands down the best door supplier in Tampa..
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May 2019 by Miguel Muniz
This is NOT a HARDWARE STORE!!!
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April 2019 by David Sumner
Great products and dependable service.
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March 2019 by John Pelaez
I it r
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December 2018 by parker ruch
Great place!!!
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July 2018 by Andrew Gaschler
Exterior Door company with an extreme knowledge of Prehung door production and customer satisfaction.
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April 2018 by Daryl Bonds
This is where I work. Great place.
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April 2018 by Tom Kirk
Be Prepared to get a door that's chipped and dinged up. The Installer (Window World) told me this is a typical delivery from the supplier
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April 2017 by David Jackson
They do a great job of putting a very professional grade products
