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December 2023 by Kathleen Becker
Rennie Ganness gets high marks from me .He kept me well informed about the progress of repairs on my car due to an accident. He is very courteous and very knowledgeable in his duties.I highly recommend Rennie .. Barry Becker
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October 2023 by Golden Child
I called to have my car brought in for service but the lady on the phone gave me a grilling like I was under arrest. I just hung up and found another shop to do repairs. Please give her some customer service training.
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October 2023 by Miline Chouloute
I noticed my front bumper kept popping out of place when I would push it back in. I decided to take it to Courtesy being that I got a repair done on my hood at this location. Tom was very helpful told me why the hood kept popping out, the hood attachment piece had broken off and fixed it within 30 minutes. Quick and easy fix I was in and out. Totally recommend Courtesy Collision in Brandon !
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October 2023 by francesca vizcaya
They did a great job fixing my car. It did take a while to fix due to the insurance company taking a while approving things. Overall, they communicated very well with me and kept me in the loop. I give them 3 stars because after I picked up my car my rental company charged me $55 for a rental late fee because the body shop failed to inform them of the extension. I’m still fighting with them to get my money back.10/17/2023 Update: I got in contact with the manager and he was accommodating to my situation.
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October 2023 by Joshua Gunn
They did a great job fixing up my car, even found some additional damage and managed to stick to their original time frame for the repair. The agent i worked with, Rennie was awesome.Services: Painting
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October 2023 by John Fayez
My recent car recall service left much to be desired. Personal belongings went missing from my car, and its interior condition worsened during the service. This place lack of responsiveness and professionalism left me deeply dissatisfied.Service: Painting
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October 2023 by Thomas “Tomaso” DAiuto
Although it took 2 months it was not their fault, dealing with insurance companies to come out as they found additional damage and protected our vehicle was very important and we appreciate them staying on top of all the repairs, including the hidden ones that have recently come up but they did a fantastic job! Big thanks to Joe and the manager Thomas when they heard it was my birthday, and I picked it up today that you even gave me a nice little gift card. I highly recommend them, Tom and Andrea
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October 2023 by Milton Petersen
My experience was amazing. Rennie customer service was excellent and the painter Jonas did an amazing work painting my highlander. Thank you for the excellent service I definitely will be coming back.
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October 2023 by Lynne fillmon
Made an appointment and took my car up there. Said they’d call me that afternoon or the following Monday since she could not locate a part due to the age of my Toyota. Two weeks later and still no follow up. You can’t tell people you’re going to get back to them and then ignore them. I went somewhere else and got my car fixed.
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September 2023 by mimi chouloute
My first experience in the shop, the front desk staff was very helpful and great customer service. My adjustor was Rennie, he was attentive to my concerns. Unfortunately the shop fail to provide timely updates on repair, delays estimate time of release date of vehicle. Reports and emails from my car insurance was not received due to courtesy having issues with their internet . My vehicle was in the shop for over three weeks and if it wasn’t for me showing up in person I would have never gotten any information pertaining to the vehicle delay. Based on My experience the shop needs to have a better communication and update their internet system
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August 2023 by Peter Varga
Had a great experience with Joe (service advisor) had some damage on my hood atvthe front edge....vand he was able to take care of the rock chips that weren't related across the rest of the hood!!! Totally reccomend!!! They truly go above and beyond for their customers!!
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August 2023 by Cesar Rodriguez
Cecily at Toyota Courtesy was very helpful at the time of picking up my car . Her and the manager Isiah ensured that my car had my SD GPS card added without me leaving after their system was down and could not find on stock.Thank you again Cecily for the relief .
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August 2023 by hannah telt
Larena was always up front and honest with me regarding the time it would take to fix my vehicle. She was very pleasant to talk to and I appreciate how she went above and beyond whenever I had any questions or needed any help.
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August 2023 by Luz Santiago
I highly recommend Courtesy Collision for your repairs! Cecily was very helpful and took care of all my concerns with my vehicle! Thanks again!
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August 2023 by Pasteur Ednel Desir
THANK YOU COURTESY COLLISION, MY CAR LOOKS BETTER THAN EVER, ,Cecily was my advisor and she was greaaaat! SHE kept me informed at all times ! I HIGHLY RECOMMEND HER!