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January 2024 by Cake Creations by Babsie
Jeff Wagner!! What a great guy!! As in!! He's soft spoken and so very friendly and conversational he made us feel so very comfortable right away!! He made us feel like friends rather than customers!! He would give us all the options we have and explained each one to us with the best and most practical advise!! He clearly wanted us to make the best decision in getting each car that we bought and I totally appreciate the honesty!! In case you come in and talk to him, you'll see what I'm taking about!! Thanks so much, Jeff!! We appreciate you!!
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January 2024 by Pierre Kawak
I recently had the pleasure of working with Sunny Varghese at Courtesy Toyota to buy out my lease, and I must say, the experience was exceptional. Sunny demonstrated not only immense professionalism but also a genuine commitment to customer satisfaction. He skillfully navigated me through the process, making it significantly easier and more straightforward than I had anticipated.What stood out the most was Sunny's transparency and honesty. He ensured that there were no hidden charges or surprises, a rarity in the auto industry. His approach was both friendly and informative, making me feel completely at ease during what could have been a stressful transaction.I highly recommend Sunny to anyone looking to have a seamless and positive experience at Courtesy Toyota. His expertise and dedication are a true asset to the dealership. Thank you, Sunny, for your outstanding service!
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January 2024 by Robert Burbage
Ryan was great. Took care of me. Promptly was very professional made sure all my needs were taken care of mechanics did a great job of getting my old 1999 Tacoma running like a top highly recommend the service department and Ryan.
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December 2023 by Donald Burton
My words cannot begin to express the stellar level of service that I've continued to receive through Courtesy Toyota of Brandon over the years when maintaining my vehicles. I scheduled an appointment to have the wheels balanced on my 2003 Lexus GS300 with nearly 213,000 miles. I was immediately greeted by my Service Advisor, Abbas Nasser. A basic service request of balancing my wheels led to a thorough inspection conducted by a true Ace of an Automotive Technician, Marco. When my service was completed, Abbas and Marco were welcoming me by sharing their true passion of the Toyota brand. As an automotive enthusiast at heart, it's a pleasure when speaking with genuine ambassadors that live the core values of the brand. The talent and potential of these two young men are truly limitless. Gentlemen, thank you again for the stellar service!-Donald
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December 2023 by anthony tone
My experience at this dealership is 1 to remember. When I first approached this dealership I was greeted by Karol Cortes, Let's me tell you, She is one helpful & experience person I have ever in counter. She went above & beyond her duties. If you are ever in need of a vehicle she is the 1 to see! Now when it comes to the financial part & paper work Julien Atallah is your Man! He was very patient, experience & explained everything to me! (Truthfully).......Please go see these two and you will have the best experience also. Thank you both for my New Ride!!
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December 2023 by Brian Garza
Went there for a maintenance appointment on my 2021 Camry and walked out with a new 2024 Tundra!! Special thanks to my salesman Hank, the finance team and all of Courtesy Toyota for making this experience the best ever!! I would highly recommend this dealership!
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November 2023 by Debbie Love
This is my first time at this location and by far they are the best service center in Tampa Bay area. I have used Toyota for over 20 years. Also I've probably spent over $100,000 going to Toyota of Tampa Bay on Fletcher and Wesley Chapel. I will never return to those dealerships!!!! Courtesy Toyota in Brandon is by far the best service center in Tampa Florida. If you need any work done go see Nano he will take care of you!!!! Tell him Debbie sent you. This facility is clean, the bathrooms are clean..... The showroom floor was impeccable. Courtesy Toyota is #1 in my book. If they had a 10 Star rating you would have gotten 10 Stars ?????!
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November 2023 by David A
Excellent service!!! I have contacted the sales department to get an online quote, sales rep responded almost immediately, after exchanging few emails, I have booked a visit. When I got to dealership sales rep Karol assisted me and answered all my questions, and I like asking questions. She was very knowledgeable and experienced to help. I ended up buying a car same day. I really suggest to visit this location. I am extremely happy!!!
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November 2023 by Ashley Dilone
By far one of the best experiences I’ve had purchasing a car. They provided excellent customer service and a process that was very smooth and efficient! Special thanks to Jose Leon, he was the absolute best! He went above and beyond and offered me a deal I could not refuse! I left feeling very satisfied! I highly recommend!!!
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November 2023 by Eric Smidi Smith
We ordered our 2023 Rav4 Hybrid Limited in April, 2023. Our salesperson was Roody. Roody did an excellent job of ordering us exactly everything we wanted with the vehicle. Our vehicle arrived on 2 October, 2023. We also want the thank Lora in the finance department for assisting us and following up on our refund check. We are happy with our purchase!!!
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October 2023 by Chelsea P.
Well this was a place I was happy to do my service at, until today, and don't like the fake fees no one else has on getting an oil change, they do a bated and switch, Oh it's 49.99 then it's 61.49 with a 7.50 fee charge, I have been driving and doing service on cars over 40 years and everything is written out and not added at the end, then the way your treated when you turn down there suggestions, I like to check and see my self and look at cost and make sure something needed, but the behavior that's thrown at you because you don't had over a tone of money because they say so is unacceptable! Yea this is may last time here, my 5 star service gone and so is my money and I'll find a better place that will be happy to see me and my car and my money too!
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October 2023 by Vivi Dublin
Truly the most pleasant experience Ive ever had purchasing a vehicle. Mr. Belange was helpful and knowledgeable and there was no pressure for us to purchase a vehicle. We were offered a fair price off the bat and we couldn’t be more pleased with our purchase
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October 2023 by Hilary S.
Brought my new Corolla for a $5k service. The morning of the service, Kevin, the service manager was very nice. Fast forward 5 days, weather is bad, I'm driving 40 miles to work, and I am out of washer fluid which was included in the service. Bone dry. I call a couple of times and I'm sent to an erroneous voicemail each time; I finally call Kevin to ask about the fluid top off and what other fluids may have not been added, and he told me to go to auto parts and fill it myself. No apology for overlooking it, no offer for me to bring the car back. As a service manager, he is clueless as to customer service and could use training. I definitely will ask for another service representative next time if I must go to Courtesy Toyota of Brandon.
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October 2023 by Donna P.
I took my truck for a recall, the service manager, or whatever he is refused to fix my damage that was caused by the recall so I had to go higher. They put the call in for me. I was told to bring my car back to Brandon in Toyota for them to fix it when I arrived after taking half a day off of work to get my truck I pulled up to my tire sitting on the rim with a big old screw in the tire, they refused to put the same tire that I had on my car. Nate told me they can do what they want they can and they did JR who is the supervisor there also told me that he was going to take care of it when I got back to pick up my truck all they did was flipped the tires around and put a bunch of armor all all over the tires, and they also said they fixed where my headliner was leaking and cleaned the headliner of all the stains. Needless to say I had to take my truck to Stadium Toyota. I have to tell you it's like night and day experience there the people at stadium or so understanding put the right tire on my truck and fix the repairs that needed to be done I recommend everybody go to Stadium in a void Brandon Toyota unless you want your car to look like this when you pick it up when I voice my opinion I was no longer welcome there because I didn't accept the shady work. They did to my car. It makes you put a star so you can write your review but I wish it was a negative star one thing I have learned with these people as whatever they tell you get it in writing because the next day at changes
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September 2023 by Sheri E.
Long wait times, even with scheduled appointments they take walk-ins before you. Non existent customer service. Unknowledgeable staff and rude managers.