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February 2024 by Wilfredo
I have lived here over 5 years and find the office staff of Lisa, Jaci and Tammi to be kind, efficient and always focused on the Residents here. The response by maintenance is quick. I have loved living here at Cypress Grand and plan to continue for the long term.
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February 2024 by Cathryn Steininger
I moved in to Cypress Grand 6 months ago. I love living here. My apartment is newly renovated on the first floor. I enjoy the ability to walk directly in to the apartment with no hallway or stairs. Parking is never a problem. Jaci and Tammi have been great to work with. They are quick respond to any service needs. All the staff are pleasant and attentive. I am fortunate to have lovely neighbors. This is my first venture in apartment living in many years. I have always owned property. This is not my house but it is my home.
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February 2024 by Linda Drayton
The office staff are very helpful and friendly with a true smile. The maintenance staff is very timely and will greet you in passing. This is the most comfortable complex I have ever lived.
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February 2024 by JB
Cypress Grand has been the best apartment experience for me. The cleanliness is superb, the atmosphere is exceptional and the services provided are top notch. Jaci has been amazing from the start with her professionalism and friendliness. My fiancée and I feel like we are part of the family here. Thank you for all you do!
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December 2023 by Kamara Mikel
I lived at Cypress Grand from September 2022 until October 2023. Jaci and Tammi were outstanding! They were both very personable yet professional. I had absolutely no problems at all. If I could give them more than five stars, I would! ?
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October 2023 by G.I. 101st
Very well maintained property! Gus is a great maintenance man and can handle any and everything! Jaci and Lisa in the office are a pleasure to deal with! Great pool, gym, and scenic nature everywhere backing up to a preserve. Awesome place to live!!!
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July 2023 by Gregory McGruder
The apartments are nice, the complex is clean. The lawns and gardens are nicely maintained. The staff (Lisa, Jaci, Gus, and new hires Tammi and Jordan) are always very pleasant and helpful. The neighbors are all nice and it's a quiet, friendly place to live that is close to everything!
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May 2023 by Brittany Anderson
Joland made moving from a different city simple with a same day video tour of our future apartment. He also was very clear with pricing and availability plus the deals they are offering. The property offering electronic security codes on the front doors gives my family peace of mind. The apartment is bright and filled with open space, big closets, garden bathtubs, and soft close cabinets! Thanks to the staff for making our transition as smooth as possible.
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March 2023 by Natalie H.
I've only been on site for the last few months but wow, the new renovated apartments are fabulous and the staff is amazing. Always willing to go above and beyond - so glad to be here!
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March 2023 by Reynier Fernandez
All good
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March 2023 by Nathalia Beltran Nino
We stopped by to ask if we could tour the community, but the leasing agent was in the middle of a tour so we waited patiently in the parking lot for an hour only to have the leasing agent speak very rudely to my brother and turn him away. I understand you guys have appointments, but you couldn’t have allowed us inside to get some information? We were so disappointed with the service. Definitely not interested in living here anymore.
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March 2023 by Susan Mango
I have lived here for a long time and am very happy. The grounds are safe and maintained. Anytime I have had any problem, i.e. neighbors, maintenance, outdoors ect, everyone in leasing has been very helpful in resolving it. Lisa, Jaci and Jhandra are awesome.
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March 2023 by Trey Rodriguez
Prior to this problem my family and I requested to transfer to a different location. Our transfer date was set April 18th.Ms Jaci determined to evict me and my family because she said she has photos of me sitting in my car smoking. The problem I have with this is she told me she has photos when I walked in the office alone and once I left and my girlfriend walked in to talk to her she stated to my girlfriend that she doesn’t have any photos she just has complaints.First and foremost if you don’t have any evidence of me actually smoking how can you evict a family of their home that pays 3k on time every month. Jaci also sent the letter over to our apartment prior 30 mins to closing for the weekend to avoid us from coming to talk to them. Secondly I always sit in my car when I’m on the phone with my parents or family because my cell phone speaker is broken, I just use the aux cord and talk to my family through the car audio. I sit in my car and watch live sports on my phone while playing the audio through my car.I have been racially profiled because I’m black and have a nice car. I also emailed the office and asked who I can reach out to report my problem with employee Jaci. This could really turn into a law suite against this company all because of Jaci racially profiling me.The front office lady Lisa was professional during our disagreement, the problem I have is the lady Jaci was very rude and not professional at all whatsoever. I walked into the office asking her what her full name was and who I could contact that’s higher than her and she claimed I threaten her by saying that ^ as I walked out she called me a low life and threaten me saying do you know who my husband is, as I was walking away she flicked me off multiple times.I’m going to report this problem to the local news reporter.If you look at the other reviews Jessica Gonzales just said 3 weeks ago the manager is rude . She had no professional business qualities .
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March 2023 by Elize Breda
A few concerns living here #1 the ponds smell like rotten eggs or raw sewage. If you live next to one it would be difficult to enjoy your porch. I can barely even walk past without gagging that’s how strong it is. #2 they installed sprinklers directly next to the screened in porches. Every morning all the furniture is soaked and I can’t sit there. All my sons toys were destroyed thank God he wasn’t electrocuted. They randomly turn on along the sidewalks so you can get wet while walking. Very annoying. #3 it’s very dark inside the apartment no sunlight gets through. Kinda depressing. #4 generally outdated especially the bathrooms. #5 according to management “some” people are allowed to smoke outside. Others are reported. The tenant stopped smoking on the porch when we received notice of complaints and went to his car instead to comply. Shockingly, neighbors started to take pictures and report! That is so extreme. I can’t help but wonder if the elderly white population here is targeting a mixed man with a luxury vehicle. Because I have seen SEVERAL other people smoking on the property with no issue. When we asked management about it Jackie gave the tenant the middle finger and called him a lowlife. Poor professionalism as it’s understandable we would be upset about the complete infringement of privacy. We were told another tenant had a conversation with him and he smelled like smoke so that was grounds for complaint? Insanity. #6 the mosquitoes are insane. They’re huge and everywhere and get in your hair. #7 lastly I wish there were more dog disposal cans as there’s dog poop everywhere. I always clean up after mine and then have to walk halfway around the complex to throw it out.
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March 2022 by Elize B.
I left a review on google. MULTIPLE issues with this company. I am writing now on yelp a SECOND review just to clarify that their response to my initial review was false. The leasing employee 100% did curse at the tenant and call him a low life and flip him the bird. Her name is Jackie. We were upset at other tenants taking pictures of the tenant in his car. Not bothering anybody. And we were told some people are able to be treated differently. Anyone would be offended by the responses we received. Furthermore. We were already set to move out 2 weeks before they sent an eviction notice out of pettiness. Because the complex smells like sewage, is dark and moldy, and has sprinklers that soak your personal belongings. See my Google review for more info! Thanks, and hold your employees accountable for their unprofessional behavior!
