-
January 2024 by David D.
Simple repair, but cost way too much. Also, had to wait multiple days more than estimated completion date. Not real happy with the switch from David's to Trek. I will find another store.
-
December 2023 by Jeffrey Harris
I purchased a Trek bike this week they provided a great experience. Everyone in the shop was knowledgeable, friendly and supportive. They made feel as though they were truly invested in my satisfaction. The team talked to me about their own Trek's with pride and invited me to ride with them in group rides sponsored by the store.
-
December 2023 by Jeromy Waite
The Service Team at Trek Bicycle Tampa South was absolutely incredible to work with on a bike tune-up I recently had. They so far exceeded my expectations that I had to provide this positive feedback. I brought in a 10 year old non-Trek 29 inch mountain bike that has seen thousands of miles of riding in all different elements without a major overhaul or tune-up. I bought several replacement parts from the store at what felt like a very fair price and these parts were installed at no extra charge. I also ordered in a set of specialty tires that we could not locate in-house without any objection and these were installed with new tubes. In addition to all of the work we discussed, the service team took the time to do a complete wash of the frame and all of the parts replacing old cables as needed. When I arrived I expected to see my old beat up bike with a couple of new parts and instant regret that I did not spend that money on a new bike. But instead what I saw was a bike that means a whole lot to me, in what appeared to be near perfect condition ready to go another 5,000 miles and for that I am so very thankful. Customer for life and next go around I will join my two boys, my wife, and my father-in-law in replacing my current bike with a proper Trek!
-
December 2023 by Randy Rodriguez
Purchased a Roscoe 7 from here. Store was clean and tidy. The Sales rep that helped me with my purchased was very friendly, informative, and patient. This Trek store is a good one!
-
November 2023 by Leslie Williams
I went to Ryder Bike on a recommendation to check out electric bikes. Jeff came right over and asked if he could help. I told him I was interested in an electric bike but knew little about them. Jeff gave me a great informative break down and showed me the different bikes. I was able to test drive one and made a purchase. What a great experience! I absolutely love my new bike and highly recommend Ryder Bike. The service and staff are superb! Thank you Jeff and Ryder Bike! They also carry essential items for bikes as well as service,
-
November 2023 by Stephen Hall
Every time I visit Trek I leave wanting to buy a new bike. I believe it is because the staff are friendly and willing to explicitly the details.I went on their monthly group ride and began looking at the Edmonda the next day.Maybe I’m an addict to bikes and this store feeds that addiction ☺️
-
November 2023 by Lynn G.
Excellent mechanic Chandler did a lot of work on my bike. I'm happy to have it fully functioning- very smooth ride now. Store communication could be improved- I called a few times, and no one answered the phone during posted business hours, and there was no opportunity to leave a message. Installing an answering machine or a better phone system would benefit customers.
-
October 2023 by Suzanne W.
Needed repairs for two bikes and brought them in for service. Rep provided service options and explained each plan in great detail. Fast turn around and my bikes look and ride great. Exceptional and friendly customer service.
-
September 2023 by E.S. Collier
I brought my bike in cuz the front brake wasn't working right. Heath fixed it immediately, then sent me on my way, which thankfully allowed me to ride the Causeway Trail tonight, since I didn't have to leave my bike there. I had a great ride with properly functioning brakes. Thank you very much. -Evan
-
September 2023 by zachary greytsman
Trek always has the best customer service and this location delivered! Amazing staff, super helpful with getting us bike rentals and where to ride. Chandler was especially helpful and nice. A+ would recommend
-
August 2023 by D Weaver
Love my new bike. They have a great selection and can order things that aren't in the store. Very knowledgeable staff.
-
August 2023 by k smith
Recently purchased a E-bike. Never having one before, staff was great in helping me pick a bike and get started. It's been a great ride!
-
August 2023 by Jessica Glover
Always great service and I’ve taken my non-Trek bike here too for maintenance because they’re always fast and reliable.
-
August 2023 by John S.
This Trek store has always been solid but ever since Trek corporate took it over it's been a really awesome experience. Much more knowledgeable technicians, better stock of parts better stock of merchandise. Trek makes a great product and this store supports you with the service to fix/maintain your investment.
-
July 2023 by William Mosley
The sales associate was asked precise questions to find the right bicycle for me and the service department installed the accessories in very little time. I was able to get the right bike for me in very little time with no hassle.
