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December 2023 by Beth S.
Very happy with this dealership. Great experience buying my new to me SUV, Service after the sale was first class! Highly recommend
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December 2023 by Joseph S.
I contacted Elder Ford of Tampa on Friday due to a vehicle that I have located on the company website after contacting them Via Internet. A sales person contacted me to ask me if I'm interested in the 2018 Toyota tundra I said I was interested and it was for my father who wanted to purchase a used truck. I asked if the vehicle was still available they said yes, and to come on in the dealership and test drive the vehicle I proceeded to the dealership on December 8, 2023 to look at a vehicle that I that my father was interested in. When I got there, I was informed that the vehicle was not ready due to its reconditioning the sales manager provided a out the door price of 37,000 and after a few hours wasted, we agreed on a price of 33, 400 however, I was not going to sign on the behalf of my father, due to the fact that we have not test drive the vehicle. I was informed that once the reconditioning was done on that Friday that someone would drive the vehicle to my home since I get out at 4 PM from work. 4 PM rolled around and no one showed up and the vehicle is still not ready. On Saturday I was contacted by the sales manager that discuss the price with me initially he said that the vehicle is ready and then I'm able to come down and test drive the vehicle but it's on a first come first serve basis. I informed that the agreement was that you guys were drive the vehicle over to my home once it was ready so I can take a test drive and finalize the deal of 33,400. He apologized and said that the vehicle was ready you could take a look at it here at the dealership Whenever you have time. I had informed him that I was with my kids doing sporting events and then I'm unable to make it later on this evening possibly Sunday. Sunday rolls around and I am the first one at the dealership. I am awaiting the arrival of the salesman to take a look at the vehicle. The salesman brings up the vehicle. I'm very pleased with the vehicle and I had to wait 3 1/2 hours due to the system is down. The salesman comes back and says all the agreed-upon price now is 35, 500 since someone offered an online offer on the vehicle even though I was the first one, and the agreed-upon price was 33, 400 on that Friday however, I did not sign the paper as I should, I'm very disappointed in business practices of this dealership I would highly recommend someone buying a vehicle from the dealership to be cautious on the pricing of vehicles as well as business negotiations and really look at the terms and conditions at the dealer is offering they tried to change the price multiple times after we discuss this on Friday, which led my father to not do business with this dealership. I have wasted a total of six hours with this dealership on Friday three hours in on Sunday initial three hours due to not having access to the CRM and an online offer that was presented 35,500 to me for aeven though I was the first one to offer a price on the vehicle. This dealerships also stated that they are in need of sales and would not negotiate with me.
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November 2023 by Jenn B.
Purchased an expedition last year and had a good experience. Fast forward a year and since August we've been called 5 times by 5 different people telling us they could get us in to a new one and keep our payments where they're at now. Once we got there in person it was a different scenario and the first time we were told they could only come about $100 MORE than our payment and were basically stupid if we didn't take the deal. Next call a few weeks later still couldn't make it happen. The third call they came pretty close and we said we'd be willing to come down there and then they ghosted us. 4th time same thing, said we'd come down if they could make it happen, then got ghosted. 5th time, today, they send in their guy who's supposedly their "go to" to get deals done. He tells us that we need to put $3000 down and our payments would DOUBLE. I have absolutely no words. Was told they are under new management so I don't know what the issue is but it's mind blowing how much we've been jerked around. Couldn't even get the sales manager to call me back after I left a message. Funniest part is they've been the ones to call us each time to try and get us to upgrade. Terrible terrible sales department.
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November 2023 by Phillip Varney
I was in the market for a new truck, and I looked at many. Did my do diligence, but then I came across elder ford and Noah the sales associate. Him and they're team got me into my dream truck. It's got everything me and my family need and then some. It was truly a great experience
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November 2023 by Sarrah Conn
Purchased a new truck from Mike Sergent last week and had a great experience. He took his time, answered all our questions, went out on three different test drives with us to try the various trim levels, and negotiations were smooth and fair.We love our new truck. Thanks Mike!
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October 2023 by Richard Naccarato
Wow, what an amazing experience with this dealership! I completed the entire purchase online and they delivered the car to my home and picked up my trade. Initially, I was apprehensive because I knew what I wanted and didn't need to be sold. I just wanted to ensure the vehicle that I was interested in was physically on site, but there were several handoffs on the text message service. Once we were past that, the salesperson, John W., was exceptional. Very responsive to my needs, went above and beyond with follow-up, called and text to ensure the vehicle was delivered to my satisfaction, everything you could ever want and expect from someone, even after the sale! I really got the impression that he cared about me as a person and not just another transaction. If you are looking for a vehicle, I strongly suggest that you give John W. an opportunity, I feel confident that he will exceed your expectations, just as he did mine. I will definitely purchase other vehicles from him, his team, and Elder Ford of Tampa! Thank you Elder Ford of Tampa, John W. and the team for making my buying experience so wonderful. Keep up the great work!
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October 2023 by Kelly Quinn
Y'all, if you think ? you need or want a new or used ride; run don't walk. Better yet bring your ride and trade it @ELDER FORD! Go find Mr Sean or Mr Torino in sells, let them find the best vehicle for you. Then, let Mr. FUNK work his magic. They treated us like we was royalty. Place was clean and smelling great. I am married but Ladies I enjoy looking @ GOD'S Creations ??too (Vehicles?) LOL! Y'all go check them out I promise you won't be disappointed ?.
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October 2023 by Tara Harter
Elder Ford staff were very easy for purchasing our brand new F250!Noah was helpful during negotiations and was very professional! Highly recommend buying or trading in a vehicle here.Thanks Noah for making the buying experience go smoothly!
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October 2023 by Ashlin Horsley
We worked with Matthew Maldonado in buying a F150 King Ranch last week. We shopped at several dealerships over several months and were very impressed with his attention to detail and willingness to help us get into the truck we wanted. If it wasn't for him as our salesman we would have definitely chose to buy elsewhere. Working with him was a 5 star experience. The remainder of the experience, not so much.Typical dealership experience considering we were there for 8+ hours after already having done our research and knowing exactly which vehicle on lot we wanted. Be wary of the "Gold Certification" and be sure it applies to your vehicle beforehand. Although our truck had the Gold Certification paper on the windshield and was advertised online as such, we were told after signing majority of the paperwork that it was indeed only "Blue Certified". Three different sources assured us it would be Gold but it was not. They did offer to make up for it with a slight discount in price.Finance was a nightmare. After signing paperwork in sales we sat in the lobby for 2 hours waiting while they processed our paperwork without us. The finance guy came in and out of the lobby asking personal info and only invited us in his office at the very end of the process after getting our SSN wrong and dinging our credit 4 times (he couldn't read the SSN).Keep in mind if you are putting over $20k in cash down and have excellent credit you are still required to finance with their financial institute and pay close to 10% APR to get their "best price". Cash customers are not wanted here.
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September 2023 by Tommy Wilkerson
Fair and fast. Listened without the sales talk to get things complicated and annoying. I’ve purchased 4 vehicles from Elder within the last 7 years. The only place I’ll shop. Giving the truck the inaugural wash now. Very pleased.
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September 2023 by Ashley McCallister
Cesar C. made our experience at Elder Ford absolutely amazing! He was so kind, charismatic, and helpful. He went above and beyond to provide us with everything we needed when it came to purchasing our new Ford Raptor! He answered all of our questions and gave us all the time we needed to make a decision. It was our first time purchasing a vehicle and he made it very easy for us. We were so happy not only to be able to purchase my husband’s dream truck, but to be able to purchase it with the help of a genuine and hardworking man like, Cesar C.!
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September 2023 by Jenifer Moore
Haydn Moore helped us find the perfect, pre owned first car for our daughter. He took the time to listen and consider both our needs and budget, giving us to multiple options without pressure. Taylor and David Funk in finance helped us finish out our purchase so quickly and easily, making our experience with Elder Ford the most pleasant we've ever had. We will definitely be recommending them to friends and family!
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September 2023 by Francis W.
I wanted to buy a car. I also wanted to buy a car from a dealer I used before.Elder Ford checked both boxes. Timeline - Inquired on line, Quick response, sent a list of questions regarding the vehicle. Despite multiple attempts over 2 days I was tired of seeing email from Li** saying she would let the "team" know and they would follow up. End result - No follow up of significance. I ended the relationship and moved on to other dealers. Shame, my experiences prior were great.
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September 2023 by David Coleman
I had one the greatest experience with the salesman and the finance. I really appreciate Jonathan for all his hard work. He gave me a good car and a great deal fitting my budget.Started having trouble with the car, and that's when I get 100 options on fixing it. None of them helped me though.
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August 2023 by Matt Sircy
I've bought a lot of cars throughout the years. I had to travel two hours to pick up my truck, but it was well worth it. This is by far the nicest car-buying experience I've had so far. My salesman was Leo, who was very competent and helpful throughout the entire purchasing process. With the purchase of a new car, I could not have asked for greater service. I left feeling quite satisfied with my purchase. I strongly recommend Elder Ford and will definitely return for my next car. Thank you, Leo and Elder Ford.