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November 2023 by Tameka Anderson
To start off saying the first two visits was great the tech really made me feel welcome. Today I didn't get the same feeling came in for an oil change it was 3 cars I say ahead of me so after the car in front pulled off I pulled in waiting almost 20min to no they was trying to find the oil filter for my vehicle so we waited maybe another 10 to 15min by me listening to the guys talk among one another I heard them say we gotta order one so I said to my husband why hasn't anyone said or came over to tell me this well after 5 minutes one of the guys says o we had to order one so we waited Well it would of been nice to let the customer know what's going on instead of hearing it out the air so after waiting another 15min it finally came we wasn't asked if we like a bottle of water like i heard one of the other tech asked an customer next to us?? I said to my husband u would of thought as long as we been sitting here they would of asked us as well NO IT DIDN'THAPPEN!! That's customer service making sure we was ok as well do to the long wait. WELL THE OIL FILTER FINALLY CAME IN SO THE TECH got back to business. DOING that wait no one ever asked me to blow my horn check my tires nor put on your right or left signal as before well should I say go through this basic checklist only thing was ask was did we wanna change out the air filter that was basically it. After my oil change was complete I was given a total amount we paid and it was a Thank u have a nice day.. So I got home and realize they never reset my oil light so I guess I had to drive back for them to do so. I just didn't feel comfortable nor pleased being that it was our third time in this place of business thinking we was going to get the same experience as the first two visits. All experiences should be the same as the first my opinion. This business was closer to us and our first two visits was great that's why we came back. We sure that when u hire new people that don't have customer service experience u get the short end of the stick speaking in a nice way....
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November 2023 by Kelly Honan
Fantastic service! All the guys are super friendly, helpful, and very knowledgeable. I brought my car in for a new tire and an oil change, and they offered to diagnose and fix an unrelated issue. I didn't feel any pressure to take the extra service, but I knew it was important, so I went ahead with it. They were wonderful and I absolutely highly recommend going here!!
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November 2023 by aravindvas chowdary
Not upto the mark!I came for a tire change today at 4:30pm.I asked few questions about the tires for my car, Mercedes Benz C300. The way he received and they way he answered is not at all acceptable. They are always hurry to close the shop rather than valuing the customer. I've been to different auto service shops, I have not experienced anything like this. The answers he gave are not accurate. He just gave answers just for name sake.I hope you would improve the service better in future.
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September 2023 by Alex Westacott
Took my car in last minute due to tire light coming on and they had me out within 45 minutes for a tire patch and filling my tires with air. Very affordable price. Friendly service. Would recommend
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September 2023 by jason nastasi
Amazing service and the care they had for my vehicle was second to none. This is my go to shop!!!!!!Services: Air & cabin filter replacement
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July 2023 by Just Let It Flow
I used to love coming here. The workers that were here a few months ago were phenomenal especially a bald man that checked my car the way their supposed to. I would leave with peace of mind. Now there is a younger latino man who does everything in a hurry and does not give the service I'm used to receiving at this place. Today I went in and they gave me the sticker that's supposed to state the next 3000 miles for my next oil change and it's incorrect. Same guy again and did everything in a hurry. I will not be coming here again.
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July 2023 by Gabriela Gomez
Awesome service, technicians are very cordial and they offer 10 minute oil change with the convenience of not getting down from your car. I will definitely come back. :)
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June 2023 by Heather Bentley
I won’t take my car anywhere else. Reliable, efficient, and affordable! I also appreciate the time taken to keep me informed of the status of my vehicle and where they are at in the service process.
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June 2023 by Abigail Vasquez
I used to love coming here. The workers that were here a few months ago were phenomenal especially a bald man that checked my car the way their supposed to. I would leave with peace of mind. Now there is a younger latino man who does everything in a hurry and does not give the service I'm used to receiving at this place. Today I went in and they gave me the sticker that's supposed to state the next 3000 miles for my next oil change and it's incorrect. Same guy again and did everything in a hurry. I will not be coming here again.
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June 2023 by Meyssell Loinaz
Had a quick an easy oil change and customer service was TOP TIER !! Gentlemen were super helpful and understanding and will definitely be returning for future services.
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May 2023 by Doug Martin
The staff looked at my car within 5 minutes and were able to diagnose the problem. I needed tires. They were ordered and received within 2 hours and quickly installed.The staff was friendly, caring, concise and efficient. The tires and services were fairly priced. The store was clean and inviting. It was an overall pleasant experience and we will return and recommend Express Oil Change to our family and friends.Service: Auto tire replacement
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May 2023 by Brooke Palemine
So impressed with my oil change service. Fritz and Johan were my service techs and they were professional, polite and informative. I’ve been taking my Audi to an Audi dealership for years and Jason the owner is part of the Carrollwood Area Business Association I’m apart of & told me about his business. You can’t beat the prices or the service! Thanks Fritz, Johan & Jason! Will be back!Service: Oil change
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May 2023 by Seven south222 (Safety steve)
I brought my own oil and filters. They charge me about twenty bucks to change the oil can't complain. We're going to rotate the tires on a new car they were smart enough to catch that the two back tires had dry rot and I need to replace it.
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April 2023 by Jennifer McMurray
Love these guys! They take care of our vans for our Flooring Company and our personal vehicles too! Everything from oil changes to tires and repairs to answering questions, they are always great! Courteous, honest and fairly priced. Highly recommend them!!Services: Tires
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April 2023 by Richard Osterude
When I need an oil change, I always bring my car here! I love that it only takes a few minutes to get it done, and you don't even have to get out of the car.The staff members are very polite, perform a thorough job, and don't try to sell you a ton of services you don't need (like at other places in the area I've been to in the past)Services: Oil change
