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April 2024 by Dee Y
I want to thank Brian for helping me fix an issue with my lock. It took him less than an hour to help me. I have been working with another rep to get the issue fixed and kept getting pushed back. I called this morning again and within an hour, the issue was fixed. 5 stars for Brian!
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April 2024 by John
Very clean facility.
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April 2024 by Lahsen El khaddari
Prices increase every month from $190 to $270 ? ??!
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March 2024 by Dawn Atkinson Jones
Standard facility … too expensive. Prime refuses to give me my military discounts which I don’t appreciate. The previous owners did. However the people are very nice, especially Amanda. She’s fantastic. Was better and CHEAPER before Prime took over. $300 and $650 per month is insanity. We have 2 units but won’t ever do it again when we leave.
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March 2024 by Kolton Wilkins
The service here is excellent! I called in and spoke with Jonathan, and he got me taken care of very quickly. I had zero problems getting my things in and everyone was super helpful.
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March 2024 by Joseph / Joe Kuhn, Jr
...high quality service & storage facility...
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February 2024 by Shlomiyah Divine
I selected this location because of it's cleaniness, pricing, and friendly staff.
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January 2024 by Mark Richards
Great location if you are coming in with an 18 wheeler. No need to offload to a smaller truck. Bathrooms invariably neat and usually open. Friendly on-site staff. Do note that this is a month-to-month arrangement, so prices may increase. However Mgmt was open to discussion.
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January 2024 by Frost Projects
They just suck, stay away unless you like being screwed. Once you get in it’s like a scam, always trying to get more money out of you and once you’re in they know you don’t want to move your things. You have been warned
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January 2024 by Princess
Be. Very. Careful...even several long months after you've Paid In Full. Keep a paper trail. Take pictures.Take other witnesses with you.Who knows, you just might find a negative remark on your Credit Report, like I did. But I hope you Don't experience such a terrible, unprofessional, shocking and awful thing happen!No, I won't go into full detail about how they took over My Neighborhood Storage on Cypress in Tampa, and let's just say... everything went downhill, quickly. Can you imagine paying the same rate - or more - for LESS services?Better yet, can you imagine paying almost twice or more than twice the original price, in the space of less than a year?Unbelievable. Absolutely Unacceptable, especially in the midst of the pandemic.I could be wrong, but it felt like Price gouging, to me.Or worse!Why?Nonexistent: Ability to use their Truck, minus the fuel.Gone: Exceptional, Superior and Friendly Customer Service, to the point where they would come outside the office with a complimentary bottle or two of cold water to ensure that you stayed hydrated in Florida's virtual sauna. Additional complementary snacks were inside the office.Nevermore: And last but not least, free use of the Restroom facilities, in addition to the main drawing card for me: 24/7Hour Access.When Prime Storage took over, a Lot of things changed, including how often they were going to milk this cash cow by raising our rates by price gouging rates.And if we didn't put up or shut up, they were H a p p y to inform you, with creepy jeer, they were going to SELL YOUR STUFF, BECAUSE IT IS THEIR'S NOW! As if that was their sinister plot, in the first place.Absolutely despicable.But they absolutely want a raving review!My elderly father Paid them In Full. And then he and another kind soul, helped move my items to another storage rental facility. After Paying In Full, he wasn't able to access the restroom during their work hours, and had to drive off the premises to find a Public restroom to use.But Prime Storage absolutely wants raving review about how ...they care for and respect Senior Citizens?and demonstrate empathy? and go above and beyond to ensure an amazing experience? I'll lookAdditionally the Code for the door and elevator worked for a few minutes to a couple hours before needing to stop and go look and see
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January 2024 by Tru Keck
Brian was super helpful and sweet. I appreciate all the help that he gave me
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January 2024 by Jeff Simon
Best storage facility I have ever been too. Excellent customer service and personable staff. I highly recommend anyone to get a unit here. Worth every penny!
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January 2024 by Sunjay Harris
Great service, great facility, Great prices. Staff member Amanda answered all my questions even listened to me vent about why i was there . Perfect place in my opinion
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December 2023 by Jacob Valentine
I was told it's 75$ to use the dumpster. Even if it's to throw away ONE thing. I helped someone move items into a unit and also helped them move stuff into a new unit. The stuff from the old unit had termite wings ALL over it. Her grandfathers military chest was DESTROYED. I helped her put all that stuff in originally about a year ago and it was all in pristine condition. It's totally trashed now. I advise you not to put anything wood in here. I should have taken photos to post but I didn't even think about that at the time.
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December 2023 by Erick Celeiro
Clean new place, friendly folks and great customer service!
