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March 2024 by Cindy S.
Weds after 6 hours on a merry-go-round on phone between shipper, distribution center & store to have delivery arrive when I wouldn't be working & it wouldn't be raining, of course the driver came when it was raining, Driver said nobody ever contacted him to let him know anything. Every single person I spoke to on the phone for 6 hours, back & forth lied. Lied about contacting driver, lied about accommodating my schedule, lied about what/who could do xyz. When driver showed up, he didn't want to install because it was raining. Driver also told me my units were not boxed or wrapped when he picked them up, so he took pictures of them to show their condition in case they became damaged. He was told by store & warehouse manager that I'd bought scratch/dent appliances. This is not true. I bought floor model because sales guy didn't have ability to order more units, GE was doing a "remachine" on the model. The floor unit in display area was all that was left. It is perfect & brand new. He confirmed they had zero damage & told me he had made a makeshift box from cardboard to protect the W/D when he picked them up. He said he'd look into why the warehouse manager was telling him I purchased scratch/dent used units. Rescheduled delivery for Friday. Today (Friday) was a 4p-7p window. Dispatcher called me at 6p to let me know truck was near my house (Tampa) & on its way. 2hrs later (8pm), still stuck at home waiting, so I called the dispatcher back for an update. He had no clue who I was & seemed surprised, rolled through all kinds of nonsensical excuses. Then, he stopped answering his phone altogether. Eventually, the delivery driver called & said he's been in Clearwater all day & was never in Tampa. Won't be to my house until 10pm. It's 9:30 pm now. I'm tired, I want to go to sleep, I've wasted my Friday night, it's late & this is ridiculous. At this point, I'm expecting to receive a $3,000 W/D set that's been banged up to hell going in/out of trucks & warehouse several times, shoved around, banged into while bouncing around Clearwater deliveries. I won't be back to this place for rest of appliances. What a nightmare. These ppl don't give a rat's a** about customer service, much less ownership of the way they do business. They simply don't care & clearly aren't even beyond calling me to straight up lie. I've got 2 Porsche's & a BMW sitting out in the street w my driveway cleared for a 2nd night in a row waiting for these folks to deliver the stinking appliances. Teetering on the edge of marching into the store tomorrow & telling them to not bother, give me a refund. 10:15 pm update.... Driver showed up. After pulling the empty boxes from the day's previous 12 Clearwater deliveries from the truck, there sat my brand new washer/dryer at the back... not wrapped or protected in any way.. when I mentioned to the driver that these were brand new - a brand, new washer and dryer he seems surprised and he pulled out his phone and showed me pictures that he had taken this morning when he had them loaded onto his truck from the warehouse. Just as I predicted!!!!! They were bashed in on the sides along the pedestals & scraped up. The fronts of the machines were scraped up. He thought they were scratch and dent washer and dryer.. he was told by the warehouse Manager that they were used scratch and dent machines. That's not true. They were brand new machines and happen to be the floor model. Why? Because when I sat down to purchase, it was discovered that the floor model was the last one, GE was redesigning the blue machine, I couldn't order it. The ones on the floor in the new W/D display area were pristine and perfect. Both my husband and I looked them over incredibly well. There wasn't a mark on them, they were brand new - otherwise I would not have purchased them. They were not in the scratch/dent area. I paid for the brand new warranties. It wa
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March 2024 by Randy Pennington
Great selection and great service.
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March 2024 by MARK HANNA
Great people, Great prices, Great place
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March 2024 by David Lawrence
Great prices and great service
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March 2024 by donna Smith
Fair pricesExcellent coordination for delivery of goodsDelivery on timeDelivery personnel courteous and professional
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February 2024 by Mike Dervech
We just purchased a Electrolux washer and dryer from here. David M. was very helpful in the process with explaining to us the advantages and disadvantages of each machine and finding one that fit our needs. We also worked with Diane who helped us with getting finance set up when David was not in. The delivery team was friendly quick and efficient.
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February 2024 by Mary Nastukov
Had a great experience from start to finish. Ricardo at the Armenia location delivered the most careful, thorough and personal experience that made me feel safe and taken care of in a difficult situation. Even their delivery drivers were pleasant and did a great job with the install. I don’t think I will go anywhere else for my appliance needs. Thank you so much!
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February 2024 by Che Faz
had a great experience with Carl ordering a new washing machine and with Miguel ordering a new dryer. ( Speed Queen and two separate sales.) delivery guys were awesome.
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February 2024 by Kila Rentz (Ms Keyla)
Easy sale Mr. Philip was wonderful. Delivery went well. I will be shopping there again
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February 2024 by Tommy Gomez
What a great experience. As soon as i walked in, Paul was great. No pressure prices were better than lowes or Home Depot, and they are my go-to right away. I noticed better products and better than expected prices for my appliances they have my business hands down!
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February 2024 by Heidi Honea
Great price. The dishwasher was also sold on the home Depot website but there was a forced delivery fee and no ship to store option. With Famous Tate you can pick it up or if in the delivery zone free delivery.
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February 2024 by Joe Mirrow
Worked with Daniel. Great experience. Delivery guys showed up on time and were really nice. Brought up to second floor condo - no problem.
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February 2024 by Niloufer Vevai
Shopped for appliances at 2 stores at different locations. One in person & other via email & phone calls. Very satisfied by both sales representatives- Paul Gorgoglione & Beth Farell.
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February 2024 by Teresa Holzberger
Always an easy transaction and experience and have used them for almost 30 years for appliance needs. When we go to Famous Tate we need a quick replacement we can grab and go same day. This location has tons of "scratch and dent" new appliances to choose from. We have had larger items delivered as well in the past. Overall great experience. Sales staff are no pressure and just help you get to what you need.
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February 2024 by Patricia Green
I have had many great experiences purchasing appliances from Paul G. at Famous Tate!!
