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May 2025 by Daniel
Good people
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May 2025 by Peter Sanders
In 4 shipments has damaged over 10k in product. Terrible customer service
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May 2025 by Robert Custer
Great service
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March 2025 by Iron Door
One of the best freight companies out there!! Thank you!!
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March 2025 by Reese Jim
First-time visitor. It's easy to get in and out. Go thru the checkpoint. Verify company name for pickup. Drive around to the office and give the tracking number. Drive over to the customer loading area and wait. An employee will bring it out to you. Then off you go. Very easy and straightforward.
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May 2024 by Same Martinez
Excellent job thanks you guys
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April 2024 by eugene thompson
They had lost my package they sent it to the wrong address and I want it returned to me or go to the person house ? and tell them that we need the package back
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April 2024 by Hugo Almeida
WORST CUSTOMER SERVICE !
No way to talk to a person. Always the answering machine.
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December 2023 by CJ Rebel
Took the day off of work to sign for a package that was being delivered today 12/13/23 followed all of the updates on my FedEx app and then was notified of an exception for the delivery of the package, and that it would be delivered tomorrow. Called customer support. They said that somebody had attempted to deliver it, but there was no one at the facility to sign for it. Notified the customer service representative that I had been waiting all day for the truck to show up and I also received a notification saying that it was still sitting at the facility in Tampa, I asked if I could pick up the package locally because I can’t wait until tomorrow was denied the ability to do so because the company I’m getting my product from requires it to be delivered and signed for. I asked to speak with the escalation team and was denied and then hung up on. Called back a second time. Got the same scripted response. Was again denied the ability to speak with the escalation team. Called a third time explained the situation, and the woman said that the package had never left of the facility and would be delivered tomorrow. No I’m going to have to take a second day off of work because of the incompetency inside of the FedEx facility.
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August 2023 by MTMan G
Always on time
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August 2023 by Jordan Lee
Driver stole the air Jordan's right out of the delivery box, and delivered a flat box to my door. Luckily nike sent replacements, but I have made them aware of my carriers sticky fingers, for future thefts
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May 2023 by brittni roberts
Reporting to BBB. Today FedEx delivered a package to me with a giant green sticker on it that said “cleared customs ok to deliver”. This was much to my relief as I had paid extra to the vendor to get the package quickly. So, imagine my surprise when I got a call from the local FedEx office asking for the package back because the package had not cleared customs and they made a mistake giving it to me. When I talked to the local FedEx office, the woman who answered the phone said that I would get my package back. Well, she lied as I just got an email stating they returned it to the shipper. She lied so that I would be willing to hand over the package thinking I was getting it back so that they could avoid the disaster of delivering someone a package that hadn’t actually cleared. It’s shameful and they should be held accountable not only for the offense, but for the lie to try and reverse it. Not only do I no longer have any faith in FedEx at all, I also do not have the dress for my daughters graduation celebration next week. Thanks a lot Tampa FedEx.
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February 2023 by Yazmin Rivera
The way they treat employees is horrible. No communication from staff to employees and they’re rude when addressing situations.
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June 2022 by Pamela Nunez
I recently had ordered a package and was not home at the time to receive it. I got a from call from Alex and he was beyond helpful. He worked with me, by leaving the box and letting me know it was left so I could have someone pick it up. He was amazing. And the delivery driver was even better. His name is Emilio Valentino. He delivered the box and helped my father even bring it inside. His politenesses and helpfulness is beyond words to describe. Both workers where excellent.
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June 2022 by Albert Counterman
They were great very helpful and got my freight of in 20 mins
