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December 2025 by Shanette Brown
I had to retun an item from a vendor and was issued a QR code to make a return with no box or label needed. I was told that I needed to pay for a box.I showed the return notice that it states no box no label needed and was told we will not ship without a box. I paid for a box for the item to be shipped but I was pissed. This is unacceptable and I refuse to use this facility again. The staff was not friendly. The tone that was used with me was unacceptable.
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November 2025 by Priya Patel
They did a good job with helping me with my scan. A little slow but good service.
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November 2025 by Milt
Poor service
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November 2025 by kevin dinh
I had a great experience here today. I came in for print services and the staff was extremely helpful, patient, and explained prices and options clearly. They made the process easy and efficient.
Not sure why the rating is low — my experience was very positive. I really appreciate the good customer service.
Thank you!
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October 2025 by John S Majeski
Julian was extremely helpful in selecting the right size and poster material for a picture of a loved one to be displayed at her funeral. THANK YOU!
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August 2025 by PL H
Great service
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August 2025 by Steve Santos
The place had a guy, Julian with his back to the line and I tried to catch his attention to help the line. He ignored me so I had to get to his line of sight for him to acknowledge and he said he'd help but he didnt. When theres a line of customers, that should be the priority. If a staff member needs to use the bathroom, that third guy should help with the walk-ins and not ignore the line. There should not be any computers not facing the counter. This was 8/25/2025 at 2:10pm. I was late for my movie because this Julian did not help at the counter.
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August 2025 by Brett Michael
I enjoy this location.
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July 2025 by C Wilson
I saw the FedEx truck stop at my home but lazy driver wouldn't get out and deliver my package. Instead he changes delivery time to later in day then doesn't deliver at all and today is 4th of July so have to wait two motr days before I get package. Horrible
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April 2025 by Cristina M. Spiegel
Convient and excellent customer service !
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April 2025 by S.E Stoute
The guy at the counter who helped us was phenomenal! Sorry I forgot his name. We were nervous about shipping duffel bags but the cost to ship and how easy he handled the experience we were like, “we are never driving with luggage again”. We nomad so our next move in 3 mths we will be sending ALL our bags FedEx. Seamless to send; seamless delivery; efficient and affordable. What more could u ask for. This was the easiest part of our trip.
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March 2025 by Alba Ceballos
excellent
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February 2025 by Neocodex Design
Excellent and professionally teamwork
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January 2025 by Andre Campbell
I want to thank Eduardo and his team at FedEx Office on Bruce B Downs in New Tampa. They have always delivered exceptional service and quality work. My recent experience has confirmed this sentiment: They produced a beautiful tribute poster board for my brother's memorial and I returned to make some postcards with the same image. There ended up being a minor adjustment that would require the entire batch to be remade. Eduardo and his team members not only corrected the issue but went over and beyond to ensure we were satisfied and left with a smile on our faces! AND they did it with an attitude of good
ole' customer service!
Thank you FedEx Office (Eduardo and Team). You will have our business for the foreseeable future!
André Campbell
New Tampa
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August 2024 by Emmy Wilson
Literally stole stuff out of my package. I brought it there needing them to close it up. Refused to close it while I was there. Now upon arrival things are missing from the package. Ship with usps. FedEx is unreliable and untrustworthy.
