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March 2024 by Brady Kuhlman
5th 3rd are thieves. If you leave money in the accounts, they make interest on lending it and pay no interest to you, then have the theiving nerve to charge you a Dormant Account fee on the same money they just used to make money with. HILARIOUS! Thieves. Do not open an account or store money with 5th 3rd Bank. They will steal it.
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March 2024 by Richard Bedal
Stay away 5th 3rd bank is garbage.
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March 2023 by R. S.
I have a credit card with 53rd Bank. I am usually very punctual with my payments. However, during the pandemic lockdown, we were forced to make some very difficult decisions for our finances, resulting in four late payments. This organization placed four negative marks on my credit because of these late payments. I recently contacted them to ask if they had any pandemic forgiveness programs to have these removed. They claimed that they sent me notices during the pandemic that would have helped my situation, but I didn't see them, and there is nothing they can do now. According to them, I am stuck with these negative marks on my credit.UPDATE: In response their response below, as it says in my review, I had contacted them several times concerning this issue. Nevertheless, I did indulge them and followed the instructions in their response to allow them to look into this further. Sadly, they are still willing to fix this issue.
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January 2023 by Mateo Gaczewski
called them and they just hung up
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August 2022 by wesley burdon
Do not bank with this bank. Marsha the manager has taken on of our contractors check $13k and won’t release the fund even though our company called several times to verify. We wrote a notarized letter to the bank stating we paid the check to the contractor and Marsha stated that she still had to call to verify! It’s notarize!?!? This is illegal and it’s taking from hardworking people making their life harder internationally because she feels she can. I would warn anyone who banks with them to steer clear of Marsha the “ check fraud expert bank teller”.
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July 2022 by Ed J.
This organization after closing my accounts, (see my earlier review) has now started sending me marketing emails, even after I unsubscribed from all. I never heard a peep from them, when they closed my account. Literally 0 communication. When I opened the account, there was no customer support available on the weekend, and had no access to my account, and no one to help me. only after normal business hours resumed, (3 days later) did someone tell me initially I needed to use something different than the pin that I set up, for initial account access. I called four times on that day, first person just reset my password after 40 minutes on hold, then didn't even wait to see if that resolved the problem, which it didn't. 2nd call, they put me on hold and never came back 45 minutes, and third call I requested a call back, to which no one called back, I called 5 hours later and finally got someone who was able to help me. During that 5 hour I had to scramble to make sure my direct deposit didn't go to an account that I didn't have access to. Can you imagine, my paycheck going into an account, with no account access, and no way of getting any support until 3 days later? The next day I got a call back from someone at a local branch introducing herself as my personal banker, and I explained the difficulty I had the previous days, she just said, well you can come into the local branch, and we can help. nothing else, but I don't even know what I would have expected, maybe an apology, maybe hey we will let the customer service team know they need to improve. that's it, nothing but "have a nice day!" It was too late to have a nice day. As consumers we have nothing left but to take our business elsewhere. It's our only tool that gets the point across that this is substandard customer service. We have choices. I for one, have chosen to never deal with this bank again.
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September 2021 by Haruna Spaki
This confidence and trust has been what I have craved for in an expert trader for years now and I am so happy to finally get all this from you Mrs. Murphy sherry for you have proven all what I have heard about you is the true, by investing $500 with Mrs. Murphy sherry I made $6050, it not the profit alone I am glad about but the instant withdrawal into my bank account, I am forever grateful and will tell the world about you, get in touch with Mia on
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May 2021 by G K
My friend missed the support period of SBA because of the date of the establishment of the company. Many banks have stopped personal credit business during this pandemic. So my friend tried to ask 5/3 banks to see if they could get help. Working capital and payment and establishing a long-term cooperative relationship, and at the beginning, she has stated that if she is indeed unable to obtain the qualifications to apply for a loan, it is not so necessary to have a new account in this tight stage, so this service specialist here At the beginning, she expressed her kindness and stated that she can handle this situation. My friend is very excited and very grateful to add her painstaking and painstaking journey to the present, plus this very moment when she encountered a pandemic, which led to all entrepreneurial plans. More challenged. So my friend gave the 5/3 bank the required documents and deposited a cash check of $1,000 in accordance with their requirements, and waited for the funds to be successfully applied, and then she could continue her plan to expand her business. , But a few days later, my friend kept showing low balance alarms on her bank account, and the cash check deposited a few days before the 2nd meeting was also shown on her account. The check needs to be kept for 2 weeks, because she has never encountered such an important thing and has never been treated like this by the bank. As a client, she feels aggrieved and feels very bad, and then she called with doubts. The bank asked the commissioner who served him at that time, but the commissioner at that time asked my friend to wait for a long time before answering. Then the commissioner only used delaying tactics to indicate that he had not been notified, and he needed to write a document for the project and apply, saying that it needed I will wait a few more days to find out, but did not say how long a few days are. It is completely different from the attitude promised at the beginning, so my friend called to the 5/3 bank of other regional branches to inquire. What was going on, and I learned that basically a person must have an account record here for 90 days before he is eligible to apply. At this time, my friend suddenly realized that the 5/3 bank commissioner in this place just wanted my friend In any case, first set up my friend's personal and business accounts here, and deposit the amount. As for the follow-up payment, no news is mentioned.So a week later, my friend called the 5/3 bank in the area again to ask how it was. As a result, the commissioner at the time said that there were other businesses on the scene, and I will reply to my friend later, and finally contacted the commissioner who served her at that time, and then my friend asked the commissioner again for all the questions that he inquired after the two meetings. , Because the commissioners in this area did not tell my friends the rule that it must be 90 days to be eligible to apply for payment, so they just get my friend’s documents and set up an account, deposit cash, and then ask me The friend can only wait, she can have other choices, go to other banks to establish a cooperative relationship, why should she suffer such treatment.
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June 2020 by Anton Konukhin
Cool bank. I like it so much.
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December 2019 by Fox E.
I couldn't figure out if this was the fifth bank or the third bank, so I'm going to go with the 4th. This is officially the 4th bank. Ever. Maybe. Beautiful shimmering towering glass structure in downtown Tampa which houses the bank and its headquarters - and it's pretty decent inside too. So they were friendly enough and I was able to get some money when I needed it (I go through my ATM money fast and end up with zero so often!) so I appreciate that. And I just really love the building that it's in, a beautiful structure. Minus 1 star for the ugh ATM fee.
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September 2019 by Sassy Jenny
Ms Howard was very helpful and absolutely one of the nicest bankers I've ever met
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June 2019 by Marty Wilkey
The staff at this office are all about customer service. I've visited a lot of offices and this office is at the top for customer service. Great products and service and they keep in touch with me on the phone regularly just to check on me.
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April 2013 by J Michele R.
Had an acct there for several years. All of a sudden they start charging 11 per month for the privilege of using my monies. I do not open statements. My bad. One of several banks truth be told. Once i realized, i emailed through their system and received impertinent CANNED responses. Call to the banker who enrolled me found him no longer there. Sent forth the correspondence through but no response after 2 weeks. Went to Swann location to close acct after figuring that 132 or so dollars per year for the privilege of having an acct was USURY! Banker had audacity to suggest that i could have an acct without charges! Had auto deposit on that one. IF I QUALIFIED WHY DID THEY NOT MOVE ME?????? AND REFUND MY 11 dollars for 10 months????? THE WORST CUSTOMER SERVICE EVER! Now- note that i had not been dealing with him, but with online customer service and former manager of that branch. His trial at " Well, you pay to go to see a doctor" was irrelevant and annoying. Actually rather insulting. I do not pay you to have use of my money. STEER CLEAR AND READ THE FINE LINE! That is all i am saying. Wells Fargo and Pilot Bank have much better client relations people. They might actually care! See review for Pilot Bank when i get the name of the Manager who bent over backwards TWICE in 6 months to help! Money does not make my heart pitty patter--- Some bankers should be reminded of what was once their priority-- helping the customer.
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May 2012 by A Google User
Worst customer service experience of my life. There are lots of options out there for personal and business banking, don't let 5/3 be one of them.
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January 2009 by A Google User
Wanting to speak with a person to get some truth regarding funding construction project Marker 1 Marina I am owed 63k on for 120 days. No one is talking and in the meantime I am out the money and they are the lender holding the money at the expense of my payroll. Thanks Guys!
