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December 2022 by Troy Kuveikis
This place should be called three fifth's and even that is generous. I have attempted to pay a loan for 7 months at this "bank". Every month it's a different story and way to pay. They don't allow online payments as their system can't handle installment loans online since they haven't yet updated past their AOL like software. Then I'm told they can do ACH from my bank (that works twice). Then I'm told they can't do that anymore. Then I come into this branch thinking well at least I can pay in person - teller tells me they do not allow that and apparently I must call customer service who hangs up after I sat on hold for 30 minutes 3 times. Got a different teller and he had no problem letting me pay in person. I will just lump sum pay my loan and then re-take it out at a real bank. Shame on them since I live nearby and considered opening an account since my bank only has 1 location in Tampa. If you keep your money here I would be careful, there is a reason their market cap is much lower than other great American banks.
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November 2022 by Ron Fortune
Worst banking experience ever my wallet was stolen and couldnt get my paycheck to purchase a new id card therefor i cant access my money nor send it via app because i reported it lost or stolen already i went to this branch with my passport birth certificate and social security card and the two men working there refused to help me never everrrr putting my deposits in this bank ever again switching to a more modern bank they didnt care for their customer nor care if they lose one
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November 2022 by Ron F.
worst bank experience ive ever had continuously charges me overdrafts my wallet was stolen at a hotel with my all my ids and debits i showed up to this branch with a passport and birth certificate for proof to get my weekly paycheck and they denied me i cant purchase a new id without the 25 dollar fee and all my funds are at this bank and my parents are up in ny ! do not open with this bank my card was stolen and now i owe them overdraft fees for a vending machine the day after it was stolen
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October 2022 by Bobby Reamer
Atm doesn't work! Then go inside the person in front of me is doing 4 transactions including a cash advance. there are 3 other people sitting in offices. I'm in a hurry and the atm doesnt work so I ask for help, then the girl playing with her phone says no she's won't help me! Then she tells me I can just wait in line!at this location customer service means nothing and the people are too busy playing with their phone to help customers!
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October 2022 by Christina Cashman
Everyone at this bank are super helpful and polite. They give out treats too the kids and the pups. I would recommend them to anyone
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August 2021 by Rachel Jordan
The customer service here is superb. I never have any problems at this location. The staff is always on point, respectful, and kind.
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December 2020 by Jerry A.
Garbage truly doesn't side with customers. Use any bank even a prepaid bank is better
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October 2018 by Buddy Rawls
Management at this branch is awesome. All the employees are very courteous, helpful, and polite. Karina and her staff are very knowledgeable and great which problem solving and easy to work with...
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November 2016 by Barton Tapp
I've used this branch once a weeek or more for over a year. Staff is great, never had any issues.
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April 2016 by Julia Kellner
Amazing staff members and always friendly and welcoming! Very community driven bank. Proud to have my accounts here!
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April 2016 by Steve Rieken
Great team , Karina love her but she wont give me a million. Mallery always trying to sell me a loan at high interest rates If I still had my business I would hire her. Julia and Lucas very friendly and know what there doing . YOU NEED TO GIVE THEM ALL A RAISE THE PRESIDENT OF FIFTH THIRD DOSNT NEED TO MAKE $15,000,000 STEVEN RIEKEN
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July 2014 by Zulmarie Pagan-Panzardi
Employees at this branch are extremely rude and un knowledgeable.
