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January 2024 by Gisele Maldonado
Order an item in store twice because both times the wrong size was sent. Went in again and was told they couldn’t do anything. This staff at the location only care about the sale not the quality of the sale. Do not go here. Was attended both times by same girl.
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January 2024 by None None
This store customer service has gone to trash. I've been shopping with finish line over 20 years. 1st time feeling disgusted...The 3 guys that's on the floor didn't even come to us to ask did we need a size, help, if we even had a question. But here's the KICKER 2 of them standing there looking at us, 1 with his phone out, talking away, instead of working...So I walked to them & said "You two standing there talking, phone out, looking up at us, but not checking if we need help"then they want to apologize & ask if we need help, I said NO‼️ why ask now when they wasn't concerned all the time before, I really was going to leave & seriously considering returning my items.I went to the desk & had the kid help me up there.The professionalism has kicked rocks from this location & I'm extremely SHOCKED!
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January 2024 by Greg W.
I was talked into a size smaller, the sales person told me the shoe I was interested in "runs bigger" so I bought them. It was a lie. I have a bleeding toe because of the discomfort. The manager/ thug was hostile and unsympathetic when I wanted to exchange. Apparently, they need the numbers. Buyer beware!
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January 2024 by Armeidis Turro Matos
Very good experience
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January 2024 by Stephanie R
Online and in person, love buying kicks from here!
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December 2023 by Jancarlo O.
As I entered the store, I noticed a sales lady who seemed to be in a particularly bad mood. I approached her and politely asked for assistance in finding a suitable pair of shoes for my specific needs. The sales lady, instead of offering her help, appeared irritated and dismissed my request. She then proceeded to direct me to a specific brand and style without considering my preferences or requirements. As I browsed the available options, the sales lady continued to be unhelpful and unprofessional. She made snide remarks about the shoes I was trying on and seemed to be more interested in her phone than assisting me with my purchase. After spending a considerable amount of time in the store, I decided to leave without making a purchase. The lady was also talking to her co workers bragging out how she was about to leave even though she wasn't done assisting me. The sales lady's behavior had left me feeling devalued and frustrated.
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December 2023 by L. D. L. C.
Good sneakers
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October 2023 by Kailyn Bowie
Akira was phenomenal! she made my experience so much fun and was so sweet!!
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September 2023 by Dominic Palomo
Assistant store manager Akira and her team were very welcoming and help with all our needs! Another satisfied customer!
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September 2023 by Martha Garcia
Went to the store today and was surprised when I needed help the worker did not seem interested in helping me and was on her phone and was cursing and yelling around the store while i had my granddaughter with me, when I asked for a manger I was surprised when told she was the manger, horrible customer service and very disappointed coming from a management , do better.
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September 2023 by Pearl Palomo
Our experience was awesome!! Very good customer service! Would highly recommend coming to this location!
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September 2023 by C Perkins
Well, they had what I needed for my son but no one asked if I needed help and I over 10 minute wait to check out bc no was at the desk.
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September 2023 by Evan Lilas
Randy, yulissa and the team were great.. had a great experience with them! Thank you!!
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September 2023 by Google user
Assistant store manager Akira and her team were very welcoming and help with all our needs! Another satisfied customer!
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August 2023 by William J.
Great experience at this store! The manager Akira and her team helped me find a pair of shoes at the end of the night and kept the store open a little longer for me! I appreciate it!
