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April 2024 by Melissa Lyons
They know hot to fix a sandwich. But my future son-in-law works at the one in Mississippi and he's the best at it
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April 2024 by James Pack
We were excited to see the sweet deal of the day but had trouble placing our order via the app. When we arrived at the Carrollwood location, Jena was so helpful getting it working on our phone and was able to place our “sweet deal” order. Thanks so much Jena!
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March 2024 by Jimmy D
Condescending employees that treat customers terribly.
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March 2024 by Michelle J
I ordered online via Uber Eats a little while ago. I patiently waited more than 10 minutes longer than my estimated order time. I watched as my order was completed and placed in a sealed bag...only for the woman who was working today to tell her coworkers that my order loses all priority -- *because it's a 3rd party order*. So, instead of placing my completed order on the counter for pick up (like the three or four orders I saw while waiting) her coworker placed my order on a lower counter while another order was handled instead. Seriously? If your store does not wish to accept orders from Uber or other 3rd party providers, that's totally fine, but if it does, please note that my money spends just as well as anyone else's!! And FYI, the fountain machine is still out - as has been mentioned in other reviews for the last several months. In any case, a good sandwich ruined by a poor experience.
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February 2024 by Cody Armstrong
I was extremely impressed with the professionalism of the GM Jeana Falor! I don't often write reviews, but because of her charisma and wonderful personality I felt compelled to share my experience. I will choose this location from now on because she made such a lasting impression!
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December 2023 by Francine Chambers
Very friendly and fast service.
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December 2023 by Sierra Nicole
Waited almost 30 mins to receive two subs. Took the staff 10 minutes to even greet us and take our order. Soda machine needs service, no ice, all sodas flat, and most syrups gone. Not worth the time and money
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November 2023 by Gladys Cartagena
Hook and ladder is the best...❤
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November 2023 by David Colangelo
Waiting 25 min to get a dam sandwich. Last time coming to this firehouse.
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November 2023 by Tyler Brown (TampaTraveler)
Stopped by for a quick lunch. It was very busy and with limited staff, wait time was almost 30min. Would have been better if music was being played while waiting. Coke freestyle machine either needed to be serviced or have the bibs changed. Don’t recommend unless you’re really crave a
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November 2023 by SandiMarie
I ordered the chicken chopped salad online and my DIL ordered the firehouse steak and cheese.We didn’t check it out because we trusted that whoever put the order together would do so correctly. My chop salad had remnants of chicken pieces which didn’t even equal up to a quarter cup. This was spread all over a bed of lettuce and nothing more and the firehouse, steak and cheese hardly had any steak but a huge amount of mayo. We were not happy and very disappointed. We will not be ordering from this location again. This was located in Carrollwood.
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November 2023 by Samantha Conley
The employees were amazing! They were very friendly and had great customer service. One of the employees brought my toddler a coloring page and crayons. I hope they are recognized for being so amazing!
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November 2023 by Calli Corner
Ordered through app, get there and they “lost” my order…then instead of making it a priority it takes them 25 mins to make the sandwich. Will not be back at this location for sure.
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November 2023 by John
HORRIBLE. What is the point of choosing a time to pickup an online order, if you arrive on time and still wait 45 minutes for your mediocre sub, that has a 50% chance of being made wrong.
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October 2023 by Kevan D.
Slowest "fast food" sandwich shop ever. It took 17 minutes to make a 6" meatball sub. There were several staff there but it was really really slow service. There were only two customers there.
