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January 2024 by Anthony Hernandez
$30 for a Fix-A-Flat I would have done 10 came in here told me exactly what was happening I even offered my stuff to get it fixed and they still charged me $30 for it so that's why I give it one star
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November 2023 by Bryan Corbett
TOTAL waste of time coming to this store. Chris me they could do an alignment on a Tesla. confirmed 3 times over the phone, drove the next day and was told they can't do it. total waste of an hour during the workday. and 45 minutes on the phone.AVOID!
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November 2023 by David DeTar
I just stopped in at 5:35 and they close at 6:30. My tire is leaking air badly. The bays look almost empty. The guy in front (manager?) said they couldn't do it as they are "wrapping things up." I guess this is how you get a 3.8 rating. I own 3 business and would terminate my guys for lack of customer service. I will never go to a Firestone again.
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November 2023 by Dalton Grados
I've always gone to Firestone for my tire work and oil changes since I have my tires and the lifetime alignment package through them.They do a fine job with that, just be weary of their suggestions for additional service. Today I had my oil changed and they called and said they needed to replace both my cabin and engine air filters. I denied service because I just replaced the cabin air filter myself a few weeks ago and know for certain it is fresh. After picking up my car I also checked the engine air filter myself and it was pristine...It is very unlikely that they even checked the filters before recommending a new one as they would have seen they are both new. I guess they are used to the wealthy people in the area just saying "yes" to whatever they say.
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November 2023 by Ray Murray
My college student son was traveling from out of town and had to have a rear brake job done. We were quoted $450 to do both rear rotors and pads which we agreed too. Once in there they determined the calipers needed to be replaced which I could understand but being in Ohio could not verify. My concern is they tripled the price and added $900.00 to the bill, total over $1300. This seems way overpriced as most of the labor was done and they just had to replace the calipers which were already off and add some break line work. I feel they took advantage of us as my son who was stuck out of town. I sent him to Firestone as I trusted them with my business and personal vehicles in Ohio. I will certainly avoid Firestone when traveling now. Going forward I am looking for an alternative for my business and personal vehicles in Columbus Ohio and will share my experience with others in my Franchise business.
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November 2023 by Logan Elizabeth Muska
I would like to say this place is very unprofessional, I made an appointment three weeks ago to get my oil changed in my Mercedes, and they called and had to cancel because they didn’t have the filter so we rescheduled for the following week, got there for my appointment, said they had to use the filter on another car earlier that week, don’t you think they would have called or had the filter ready if I had an appointment, so he said he would call and get the part and call me back and let me know when to come in, guess what he never calls me and leaves me hanging. They are just lazy and didn’t know how to do an oil change and I would never recommend anyone to go to this place.
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September 2023 by Pedro Cabrera
Profesional and courteous attention with average cost. I had shocks installed, and when I got the car back, the ilghnmen was off. I took it back to them, I was told that something must be bent in the frame. The alignment was fine before I took it to them to install the shocks. Not very knowledgeable in their field.
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September 2023 by 360 View Foto
They made me wait for 30 minutes to talk to the manager. It wasn't even there. They were absolutely messing with me that was ridiculous. I was nothing but kind to them. It takes an awful lot of hate in somebody to be so prejudice against somebody because they're pretty and kind.My light makes you uncomfortable. You're angry because it highlights the darkness in you
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September 2023 by maliaaa a.
Will took amazing care of me when i had an unexpected flat tire coming from St. Petersburg beach! He made it possible right before closing to get my tire fixed and showed a prefect example of GREAT customer service!! Thank you so much Will you and your team are the best !!! :) 10000/10 recommend
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September 2023 by Daniel Bowls
This place is incredible! I work in the area and do not live anywhere near here. My truck kept dying on the way to work and it was extremely stressful, I had a feeling it was a throttle issue but was not sure. I told Firestone the issue because they were so close to my work, I also explained I needed my truck back the same day because I have to drive it home, NO PRESSURE! They had no complaints, quickly diagnosed my issue which ended up being the throttle, replaced it for a reasonable price, and did not try to upsell me on nonsense. As someone who works close by and was concerned about getting home, I truly felt valued.Service: Auto engine diagnostic
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September 2023 by Arthur Linton
Second experience with this Firestone, the first was awesome dealt with a guy named Will. He did everything he could possibly do for me never had a second where I wondered what was going on! Unfortunately this time, I spoke to a person at the shop who agreed to a price I found online at Amazon. He ordered the tires, I offered to pay right then and there, (he said no need, you can pay when they get here). However, no one EVER called me to say "hey the tires are here", I had to keep calling(72+ hrs after ordering ). When my tires finally arrived, I again was not called. I contacted them and of course the individual ( who I can name, but won't), that I spoke to was unavailable/ not working that day. The MANAGER spoke to me as if I was running some sort of scam on him. I Was treated like a criminal when I stated that his quote did not match the price match or the agreed upon price. He then proceeded to tell me how he had done his investigative work and felt like I was scamming (paraphrasing) Firestone and that I could buy the tires elsewhere and ended the call! Mind you I was driving toward their shop when this happened. Oh I forgot to mention that this was an actual call he returned to me after an earlier call to find out if the tires had even arrived in which I had to endure him turning me down and offering me TWO other prices for the same tire within 10 minutes. I asked him why not (instead of fussing at me) contact your employee and ask him what the deal was? He said he would. A day later in the afternoon while I was cutting my grass, and after I had already contacted the regional manager, he called me and stated that employee had informed him that I would be bringing in a copy of the price match which I had available because I had taken a screenshot from Amazon (which he never asked me for before). (By the way he assumed I was price matching from a different site). I told him I didn't have time to talk to him and that I already contacted the regional manager and was awaiting his call.... That was the last time I heard from anyone. Very unfortunate. SMH!!
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August 2023 by John McKeel
After all, they’re nice people and I don’t feel like I’m being ripped off.
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July 2023 by Buffie Martin
We came on a Sunday and we received red carpet treatment from service manager Will Sterling. He got us in and out very quickly and he was highly knowledgeable and friendly. I definitely recommend this location and don’t forget to ask for Will!Service: Tires
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July 2023 by Michael DesRosiers
Will treats customers as family. We have been going to this firestone location for many years. Recently, he saved me ~800 dollars on two new tail lights by applying a creative fix to a structural problem with the lights. They can fix a wide variety of issues and will go the extra mile to save you moneyService: Electrical
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July 2023 by Ruth F.
Will Sterling, service manager was outstanding assisting my family and I. We were driving from st Pete's back home toOrlando and we got a flat tired. Only placed opened on a Sunday was Firestone! Will was fast and eager to help us make it home safe with a baby. Thank you Will for being so friendly and making us feel at ease. You truly are an asset to Firestone.
