-
February 2024 by Maritza Rivera
Excellent work Thank you Thank you greetings Thank you
-
February 2024 by Jose Moran
Very care people. Like this place.
-
February 2024 by Jackie Jack
I always have a great experience when I bring my car here. The manager Jose, is very professional and always provides the best care and reasonable prices. Thanks guys!
-
February 2024 by Shylee Allen
One if the best experiences I've had at an auto care shop! Paul was so helpful with everything! He explained and made sure I understood what was wrong with my car. He was also very patient with me. The overall service is definitely 5 stars! If I could give more I would!
-
February 2024 by Raul Perera
Terrible service and no knowledge of food. I left the shop without resolving my problem, which according to the manager, my car is fine and I keep wearing out my tires on one side. I don't continue talking because he really mentioned, it's not a shame I'm talking about the Hanley and Hillsborough store.
-
January 2024 by carissa foster
Great service! Very friendly staff. Had an appt available right away!
-
January 2024 by Jordan Adania
Take photo and video of your entire vehicle before dropping it off. Or just go somewhere else.
-
December 2023 by Jud D
I've been using this shop for years, and it's always such a good experience. In the past, taking my car to a mechanic always made me nervous because it's so hard to trust the people you are dealing with sometimes. That isn't the case here. Jose exhibits customer service that I've just never experienced at a mechanic before. His knowledge and demeanor are top-notch and he makes you truly feel like you are a valued customer and that you will be taken care of fully and honestly. Thanks Jose, for another great and anxiety-free experience!
-
December 2023 by Micaela Amaro
Called to ask if I could get assistance getting a patch or getting my tire swapped to my spare and was told that they have too many cars to work on and they close at 6 o clock. Not really sure why changing someone's tire is going to take longer than 10 minutes seeing as they have the proper tools to get it down quickly... will never come here terrible experience
-
December 2023 by zebranp
Courteous employees who are willing to take the time to explain your car’s problems in a manner the consumer can understand! Love this establishment!!
-
November 2023 by Jose Cuenca
I have experience poor customer service at this Firestone since 2015 but today Mr. Paul Rycheck went too far. I left my wife’s car to do the rear brakes and we agreed on new pads and cutting the rotors. When I arrive to pick up my wife’s car they had just change the pads and did not cut the rotors or called me to advice different solutions.When I asked Mr. Paul Rycheck, why didn’t you called me to let me know that you were not able to cut the rotors. His response was to throw a fit like a teenager and blaming me for being cheap. When I responded and told him that it was him that was doing a bad job and unbelievable bad customer service. He responded by saying I can care less what you tell me it doesn’t affect my life or my job in any way. (He acted like he was responding to his parents trying to correct him.)This is how many cars I used to bring to this store to get tires, brakes and oil changes, to have this spoiled teenager call me cheap.2015 Dodge Durango. (today’s issue.)2020 Chevrolet Silverado. (My car)2009 Toyota Highlander. (mom‘s car.)2020 Ford Transit. (company truck.)2016 Nissan NV. (company truck.)2012 Chevrolet Express. (company truck.)2007 Chevrolet Silverado. (company truck.)2005 Chevrolet Silverado. (company truck.)Sometimes one customer matters more than you think, that’s what customer service it’s all about.To add more and I hope someone in headquarters reads this part. Today Mr. José who has always been my go to guy, the face of respect and great customer service at this store. He decides to join his worst work colleague and directly blame me (the customer) for their lack of communication.Like they say, one bad apple can ruin your entire workplace. It is much easier to learn the bad habits then the good ones.I am in customer service myself and I don’t remember any class advising me to blame the customer when something goes wrong.To Mr. José - You become the same as the people you surround yourself with. You should choose more carefully.
-
October 2023 by Paul DiPasquale
Firestone Complete Auto Care is an absolute lifesaver! From servicing to tire replacements, they've consistently exceeded my expectations. Their team is not only skilled but also genuinely caring, ensuring I leave their shop with a safe and reliable vehicle every time. The convenience they offer is unmatched – quick appointments and efficient service. Plus, their fair pricing is a breath of fresh air in the auto industry. If you want your car in expert hands, look no further than Firestone Complete Auto Care
-
September 2023 by Jessica Moore
Great service and Jose is a top-notch manager! Wish I still lived nearby. If so, would still be my go-to Firestone.Services: Tires
-
September 2023 by Shawn
Bought a tire here for my 2009 vw Tiguan it’s been leaking for a couple weeks took it to Firestone on Kennedy had them replace it under warranty because they said the tire was bad and it shouldn’t of been sold in the first place. They replace it and I get home and the valve stem is leaking because they didn’t seed it properly. Save your time and money and go to a real tire shop!Service: Tires
-
September 2023 by Becky Hunt
Scammers. Made me wait two hours and pretended to give me a new battery. Same battery and tried to charge me. Save yourself the time and don’t go here
