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July 2025 by Lucy P.
Ryan and Titus provided fast friendly and professional service. I appreciate how everything was properly explained to me, and I was grateful for the $60 new tire price.
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June 2025 by Ivan Caleb “Caleb” Wan
they are very nice and professional.
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May 2025 by Laura Juilly
Shout out to the Citrus Park Rd. location for always doing a great job of fixing our car! We appreciate you! Thanks,
Laura J.
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May 2025 by Chris Beacham
Had AC work done quickly, they were responsive to questions and kept me updated throughout the process.
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May 2025 by lisa cooper
I have a fleet vehicle and went in for routine maintenance. They called to let me know lI also needed some tires. However, they had to wait for approval from the fleet vehicle management company. They called me back again to say they still had not received approval for the tires. However, when I went to pick the car up, they had done the service and were able to have put the tires on the car as well! They did a great job! Thorough and fast!
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May 2025 by linda tambini
Service was excellent
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August 2024 by S R
Zero stars if I could. Will never trust another Firestone again because of this location and how corporate messed up our complaint with how we were dealt with and had our car returned in worse condition than I have ever seen it since owning the vehicle ( we take our car to get serviced every 3 months on the dot and before we go on trips we take it serviced on top of the regular maintenance we do so nothing happens on our trips) and got stranded in a thunderstorm with an overheated engine with no coolant because Firestone failed to find a leak with the coolant ( there was no leak prior to taking it to them or it would have over heated prior) and got the run around from Ryan. Was told we would get a call from the manager yesterday was never called.
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July 2024 by Annie Hiles
Easy to schedule. The service rep, Ryan, was very knowledgeable and efficient. I waited for the service and the wait time was very good considering I had an oil change, Tire rotation and brake fluid maintenance. I’ve been using the Citrus Park location for about 7 years and will continue to do so. Only issue I’ve had was booking for Sundays. Several times only 1 service tech shows up on Sunday mornings.
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July 2024 by Melani Stable
Worst place to bring your car, if I could give it a 0 I definitely would. I brought my car to them so they can check what was leaking and they told me during the consultation that the tube the oil is held in broke and they wanted me to charge me over 6k to get that fixed. I went somewhere else and you know what was the issue? I was past due for an oil change so my car was leaking what was left over.
They will STEAL your money and WASTE your time.
Imagine being told your car is “ready” and you get there and they tell you it’s not. WORST place to ever go, they’re liars and unreliable. They will do anything to steal your money.
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July 2024 by Jared Stinebeck
Happy with my repairs and felt appreciated for my business. Price was fair and I was impressed with staff’s knowledge base. Would consider going back for any additional service.
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July 2024 by Deborah hall
Dry polite quick service!
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July 2024 by Rafael Morales (RMatSLU)
After a few visits at a different Firestone, I felt like I was not getting thorough enough inspections and checks. I went in to the other location with an issue, they convinced me they were positive that they found the issue so I serviced my vehicle per their recommendations, and a lot of money later, my initial problem was not fixed. I felt like they upsold me for a big job that could’ve waited while the bigger problem was fixed. I’ve also experienced that store manager talk down to potential customers while I waited for my vehicle. Many Google reviews said the same but I ignored them. I visited this Firestone next as they had good reviews. They immediately identified the main issue and worked with me on the repair. Not as expensive as what I paid for a few months ago. To top it off, they identified that the axle the other shop installed a few months ago was bad and they replaced it at no charge under warranty. The other shop has seen my vehicle twice since they installed the axle and didn’t notice it was bad.
This shop has earned my trust.
Oh, and the manager went out of his way to help a few people who were not clear on their issues. He didn’t rush them or make them feel like idiots for not speaking in car terms. He had a ton of patience. All 3 people who I experienced working the front all had amazing customer service.
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July 2024 by Daniel Ludwick
Second update: Took car to dealer, their inspection shows the axles are fine, and the tires are incorrectly balanced. They offered to rebalance the tires for free, AFTER the dealership did their inspection and found nothing wrong with the axles. Firestone was simply trying to get another service that wasn’t needed, to fix a problem THEY caused. I will get my free balance and will never go back to another Firestone again. Steer clear of these places, they are scamming people!
UPDATE: Called their citrus park location and was treated with respect, so I am purchasing from there. I wools suggest if anyone else is considering getting tires from Firestone to take the drive and go to the citrus park location
Tried to go in to get two tires and was immediately treated like I wasn’t welcome. When asked what I needed I said I would like to get 2 tires installed, the advisor said with attitude “what tires? Are you gonna GET tires and want them installed?” Then was told that he had a long list of people he had to take care of and was rudely told I was going to have to wait until he “tied up loose ends” and was that it would be at least 3-4 hours. I don’t mind the wait, and I understand that there are people in front of me, but I don’t appreciate being treated like an annoyance. I will gladly take my business elsewhere. I don’t spend money at a business that doesn’t treat the customer with respect
Update. I got tires 2 weeks ago. The car started wobbling on acceleration. I went back to get the tires looked at, as I never had the problem until I got the tires installed. They couldn’t see me until a week later, and I had to had to pay to have it looked at. Then they told me I have bad CV axles at 45,000 miles. I paid the $24 inspection fee and took my car to another mechanic. I was told it is likely the tires and there’s a very small chance the cv axles would start wobbling all of a sudden. Now I have to pay another mechanic to diagnose the problem. Unacceptable. Will not go back, and if my mechanic tells me the tires are bad, I will be pursuing action against this shop.
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July 2024 by Julio A Ortiz, Sr
My car was not starting properly and had to give it a jump. Finally took it to Firestone to get a checked up. In their review, they discovered the battery was no longer serving its purpose. They also discovered that my transmission fluid brake fluid and coolant was really low dirty and needed to be changed. Although the bill was way higher than we expected, I'm glad they discovered these discrepancies, and our vehicle is running the smoothest it has been in a really long time. The guys are courteous helpful and clearly explain what needs to be done. Thanks to Chris and the Firestone team in Citrus Park!!
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July 2024 by Karen Mitchell
Called me every step of the way in regards to my needed maintenance. Stayed on schedule completing repairs
