September 2023 by Anthony Russo
The bank manager I believe her name was Vanessa, was the rudest person I’ve ever met in my life, I went there with my wife and sat in her waiting room for 15 minutes. While she had a conversation on the phone with her friend about what she was going to wear that night to some party, when we finally got to sit in her office so that she could address my wife’s questions, which was why was there a hold on a check for $1000, when we had over 20 times the amount available, she quickly replied it’s bank policy. To put hard holds on personal checks, we had told her it’s been over 7 days and the money was already removed from chase bank and it been sitting in the account for a week, if she would kindly remove the hold, she stated there was nothing she could do, at that time we called customer service and they said that the bank put the hold and they are the only ones that can release it. It’s sad that she sat there and bold face lied to both of us. My understanding from the years of banking is that you could put a stop on the check before it hits your account but once the check and the money has been removed from your account, there’s no way that they can retrieve the money. This person has some issues and they seem to be control issues, it’s fair to say that we closed our account. Just beware of this person, she is Hispanic, very loose skin on the arms, and I believe her name was Vanessa. She claimed to be the manager.